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Soft skills Trainer Resume Example

Resume Score: 60%

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SOFT SKILLS TRAINER
Objective

To obtain a responsible position in a company where my background and personal skills will allow me the opportunity of growth.

Highlights
  • Energetic
  • Compelling leadership skills
  • Fluent in [English]
  • Cross-cultural sales background
  • Detail-oriented
  • Proficient in MS Office
  • Excellent communication & presentation skills
  • Certified professional trainer
Accomplishments
  • Establishing modern and developing Training role 2011 (Misr Life Co.)
  • Top producer March 2010 Credit Agricole bank.(Allianz)
  • Top producer Q4 2009 Credit Agricole bank (Allianz)
  • Member of top achieving team Q3 2008 in Bancassurance dept.(Allianz)
Experience
Soft skills Trainer10/2013 to CurrentNew Horizon Training CenterAlexandria
  • Held a class in MCIT Scholarship 2013
Branch Manager04/2013 to 07/2013CTC AcademyAlexandria
  • Develop and implement sales and profitability plans.
  • Direct all operational aspects of the branch to include Training, customer service, human resources, administration and sales in a manner that supports reaching the profitability goals.
  • Provide training, coaching, development and motivation to bring out the best in each team member.
  • Recommend desirable changes in the policies and goals of the branch and the organization.
  • Assist general manager in developing branch and organizational objectives, and also in formulating policies and budgets.
  • Select, promote and discharge employees within the branch in accordance with basic personnel policy.
Training Officer07/2011 to 03/2013Misr Life InsuranceAlexandria
  • Identifying training and development needs within an organization through job analysis.
  • Designing and expanding training and development program based on both the organization's and the individual's need.
  • Managing the delivery of training and development program and, in a more senior role.
  • Evaluating training and development program.
  • Amending and revising program as necessary, in order to adapt to changes occurring in the work environment.
  • Maintaining a good relationship with trainees.
  • Preparing and delivering the course material and the presentations.
  • Preparing and developing the current courses outlines and training proposal.
  • Monitoring and reviewing the progress of trainees through questionnaires and discussions with managers.
Team Leader05/2010 to 06/2011Misr Life Insurance Co.Alexandria
  • Monitor and lead the day by day operations in sales activities to include but not limited to monitoring sales calls to ensure compliance with quality assurance standards.
  • Managing of team work schedules.
  • Training with individual sales agent as needed and make recommendations to improve efficiency and effectiveness of sales operations.
  • Conduct and complete written monthly/ quarterly performance.
  • Assist individual sales agent with closing of sale provide the team with an escalation channel when necessary.
  • Coaching, mentoring, motivating, development of staff in support of overall customer sales, satisfaction and service.
Insurance Specialist09/2007 to 04/2010Allianz Alexandria
  • Contribute in achieving and exceeding personal, team and branch targets.
  • Conduct full fact finds and full sale process to identify the clients' needs.
  • Provide frequent feedback to individuals and branches on performance.
  • Seek and apply new knowledge and skills to produce improved business performance.
  • Direct line responsibilities to the bancassurance managers and banks managers.
  • Planning and organizing the branches' sales activities.
  • Coach and motivate the customer service officers.
Education
Diploma: Certified Prof. Trainer2013Arab Academy For Science & TechnologyAlexandria, Egypt
Bachelor of Science: Accounting2007Faculty of commerce - Alexandria UniversityAlexandria, Egypt
High School Diploma: Thanaweya Amma2003SidiGaber Language SchoolAlexandria, Egypt
Interests

  • Football
  • Swimming
  • Health care
  • History
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Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

Companies Worked For:

  • New Horizon Training Center
  • CTC Academy
  • Misr Life Insurance
  • Misr Life Insurance Co.
  • Allianz

School Attended

  • Arab Academy For Science & Technology
  • Faculty of commerce - Alexandria University
  • SidiGaber Language School

Job Titles Held:

  • Soft skills Trainer
  • Branch Manager
  • Training Officer
  • Team Leader
  • Insurance Specialist

Degrees

  • Diploma : Certified Prof. Trainer 2013
    Bachelor of Science : Accounting 2007
    High School Diploma : Thanaweya Amma 2003

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