Soft Skills Trainer Resume Example New Horizon Training Center

SOFT SKILLS TRAINER

Objective

To obtain a responsible position in a company where my background and personal skills will allow me the opportunity of growth.

Highlights

Accomplishments

Experience

Soft skills Trainer10/2013 to CurrentNew Horizon Training CenterAlexandria

Branch Manager04/2013 to 07/2013CTC AcademyAlexandria

Develop and implement sales and profitability plans.
Direct all operational aspects of the branch to include Training, customer service, human resources, administration and sales in a manner that supports reaching the profitability goals.
Provide training, coaching, development and motivation to bring out the best in each team member.
Recommend desirable changes in the policies and goals of the branch and the organization.
Assist general manager in developing branch and organizational objectives, and also in formulating policies and budgets.
Select, promote and discharge employees within the branch in accordance with basic personnel policy.

Training Officer07/2011 to 03/2013Misr Life InsuranceAlexandria

Identifying training and development needs within an organization through job analysis.
Designing and expanding training and development program based on both the organization's and the individual's need.
Managing the delivery of training and development program and, in a more senior role.
Evaluating training and development program.
Amending and revising program as necessary, in order to adapt to changes occurring in the work environment.
Maintaining a good relationship with trainees.
Preparing and delivering the course material and the presentations.
Preparing and developing the current courses outlines and training proposal.
Monitoring and reviewing the progress of trainees through questionnaires and discussions with managers.

Team Leader05/2010 to 06/2011Misr Life Insurance Co.Alexandria

Monitor and lead the day by day operations in sales activities to include but not limited to monitoring sales calls to ensure compliance with quality assurance standards.
Managing of team work schedules.
Training with individual sales agent as needed and make recommendations to improve efficiency and effectiveness of sales operations.
Conduct and complete written monthly/ quarterly performance.
Assist individual sales agent with closing of sale provide the team with an escalation channel when necessary.
Coaching, mentoring, motivating, development of staff in support of overall customer sales, satisfaction and service.

Insurance Specialist09/2007 to 04/2010Allianz Alexandria

Contribute in achieving and exceeding personal, team and branch targets.
Conduct full fact finds and full sale process to identify the clients' needs.
Provide frequent feedback to individuals and branches on performance.
Seek and apply new knowledge and skills to produce improved business performance.
Direct line responsibilities to the bancassurance managers and banks managers.
Planning and organizing the branches' sales activities.
Coach and motivate the customer service officers.

Education

Diploma: Certified Prof. Trainer2013Arab Academy For Science & TechnologyAlexandria, Egypt

Bachelor of Science: Accounting2007Faculty of commerce - Alexandria UniversityAlexandria, Egypt

High School Diploma: Thanaweya Amma2003SidiGaber Language SchoolAlexandria, Egypt

Interests

Resume Overview

Companies Worked For:

School Attended

Job Titles Held:

Degrees

Diploma : Certified Prof. Trainer 2013
Bachelor of Science : Accounting 2007
High School Diploma : Thanaweya Amma 2003