Soft Skills Trainer Resume Example Capital District Ymca

SOFT SKILLS TRAINER

Professional Summary

Results-oriented, organized and enthusiastic professional, with 3+ years of expertise in emotional intelligence skills training. Dynamic communicator, effective collaborator and outstanding planner, passionate about helping employees become highly skilled in their roles and deliver outstanding customer experience. Seasoned workshop facilitator and group trainer with both in-classroom style and on-line instruction, able to explain sophisticated concepts to learners of all styles and experience levels. Computer savvy, proficient in MS Office.

Skills

MS Office (Word, Excel, Power Negotiation & conflict resolution; Point); Prezi; Wix Web Design; CRM systems Assertiveness & strong work ethic. (FileMaker, Great Plains Dynamics, FMIgnite, Patience eEnterprise). Time management

Work History

Soft Skills Trainer, 06/2016 to Current
Capital District Ymca – Kattskill Bay , NY

Facilitate employee soft skills training and team coaching through presentations, workshops and customized programs.
Assess training needs through surveys, interviews with employees, focus groups, consultation with managers and electronic assessments.
Develop curriculum, design learning experience, facilitate training.
Use role playing, simulations, team exercises, group discussions, videos and lectures to instruct participants in a variety of ways.
Create aggregate training evaluation reports and lead debriefing sessions.
Keep abreast of market trends in employee development through on-going participation in professional development opportunities.

Director of Marketing, 06/2015 to 06/2016
Church Mutual Insurance Company – Atlanta , GA

Managed 3 teams (Sales, Marketing & Communications, Customer Care).
On-boarded and mentored new team members as well as partners and Sales Representatives abroad.
Created and implemented Outreach Road Map - including business strategy, forecasts, sales-tracking, market positioning & approach - resulting in ~15% increase in sales.
Initiated business development plans for new markets.
Designed and delivered presentations and workshops at regional and national conferences for brand visibility and product promotion.
Oversaw the curriculum-writing and delivery of the annual Global Leader Training.

Relationship Manager, 06/2011 to 06/2015
Gerdau Ameristeel Corporation – Fort Smith , AR

Oversaw the Sales Department; supervised and coached the Hosting Team.
On-boarded and trained new sales hires in product specifics, market positioning, consumer trends, organizational sales strategy and industry best practices.
Promoted all organizational products through in-person and on-line presentations and training programs.
Led needs pre-assessment for Global Leader Training, designed curriculum, delivered training & conducted evaluations.
Guided multi-profile programs to France, Morocco, China, Costa Rica, Switzerland and Mexico.

Manager, 11/2008 to 06/2011
Anastasia Beverly Hills – Sacramento , CA

Managed entire business process for all French-speaking accounts, from program promotion to sale, leader training, program implementation, evaluation analysis and execution of improvement strategies.
Created arrangements with French, Swiss and Moroccan vendors as well as with domestic educational agents, increasing product sales in assigned territory.
Managed individual program budgets to maximize profitability.
Initiated business development plans for multi-profile programs in new French-speaking markets.
Mediated intercultural issues among clients and international partners.
Coordinated all French customer events, including the annual Global Leader Training.

Sr. International Sales Manager, 06/2005 to 11/2008
Avmax Montana Inc – Jacksonville , FL

Interfaced with 60 international boat dealers, 13 domestic boat manufacturers, sales agents abroad, internal departments at the corporate office, freight forwarders, ocean carriers and ground transportation.
Supported network of Sales Representatives abroad in expanding the dealer network in new markets and assisted existing international dealer network in increasing their sales by prioritizing manufacturing of new product to meet boat show dates, by helping launch product events, and by offering new product training during network meetings in their regions.
In 2007/08, directly responsible for accounts totaling annual sales of $17 million.
Trained all Sales Team members at the corporate office and on-boarded new hires.
Created a Sales Training Manual that became a company-wide reference tool.

International Sales Coordinator, 01/2004 to 06/2005
Genmar Holdings, Inc – City , STATE

Managed Western European accounts and created a strong dealer network by building solid relationships and providing excellent customer service.
Coordinated all the aspects of the order completion process, from initiation to custom clearance.
Prioritized manufacturing to support customer needs, manufacturer capabilities and company goals.

HR Assistant, 07/2001 to 09/2003
Améthyste Propreté – City

Assisted HR Manager with payroll, record keeping and employee communications.
Supported the day-to-day efficient operations of the HR office.

Certifications

Certified Mindfulness Trainer Certified EQ Assessor

Education

Master of Arts: 2003
Bordeaux Montaigne University - City, State

Bachelor of Arts: 2001
Stefan cel Mare University - City

Languages

Fluent: French, English & Romania Conversational: Italian & Spanish

Resume Overview

School Attended

Bordeaux Montaigne University
Stefan cel Mare University

Job Titles Held:

Soft Skills Trainer
Director of Marketing
Relationship Manager
Manager
Sr. International Sales Manager
International Sales Coordinator
HR Assistant

Degrees

Master of Arts : 2003
Bachelor of Arts : 2001

Soft Skills Trainer Resume Example

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