Ambitious Operations Manager with more than 24 years of management experience in soft services, catering & FM industry. Applies strong analytical and critical thinking skills to solve complex operational problems.
Versatile and trained in soft services who thrives in dynamic, challenging and fast-paced professional environments. Assertive and enthusiastic, with extensive knowledge of cleaning, catering, FM and an unsurpassed worth ethic.
Focused and versed in contract negotiation and process improvement. Applies in-depth knowledge of industry trends and shifts to offer valuable insights on opportunities for new growth and business expansion.
- Team building
- Process improvement strategies
- Multi-unit operations management
- Systems implementation
- Procedure development
- Inventory control
- Staff retention
- Strategic planning
- Negotiations expert
- Cost reduction and containment
- Business process re-engineering
- Contract review and recommendations
- Client relationships
- Market penetration
- Quantifiable revenue increases
Certificate from BICS ( British Institute of Cleaning Science )
MS-WINDOWS & MS-OFFICE (Word & Excel)
Hotel Management Diploma
Strategic Thinking & leader Ship
Situational leader Ship
Developed soft services department for Imdaad
Introduced new concept of watchman cum cleaner
Created critical KPIs to track and improve on-time delivery, customer issues and safety statistics.
Streamlined the branch operations, resulting in a reduction in operating budget.
Boosted customer satisfaction.
Grew revenue in the first year by spearheading development of right method and technology.
Spearheaded an employee engagement program, resulting in a decrease in annual employee turnover.
Identified and acquired high-value new clients for the company.
Optima, OK, 11/2009 - Current
Developed soft services department
Monitored 35 projects budgets.
Developed and managed annual operating budgets for soft service department.
Developed and shared best practices for soft service across the company
Increased productivity by right method, while simultaneously reducing head count by reasonable%.
Recruited, hired and trained 900 new employees for soft serviceDepartment
Boosted company efficiency through technology upgrades and process improvements such as BICSc.
Boosted revenue by 50% in the first year by spearheading development and winning new projects.
Earned the best FM company Award in GCC.
Identified inefficiencies and made recommendations for process improvements.
Totally involved in all costing for new projects( from site visit till submission of new tender)
Attending quarterly meeting with business development team for latest development.
Preparing score card for soft services department
Odessa, , 11/1997 - 11/2009
Developed and managed annual operating budgets.
Recruited, hired and trained new employees for soft services.
Co-coordinating with authorized department of the individual client for the tender classifieds.
Attending site visits while participating in new tenders.
Regular site visit in existing operation to improve the quality of work.
Regular weekly, monthly meetings with Mangers, supervisor and client.
City, , 11/1989 - 1997
Monitored six projects and managing below budgets.
Cut operations operating budget.
Developed and shared best practices across the projects
Identified inefficiencies and made recommendations for process improvements.
Relation ship with Major client in Abu Dhabi & Dubai
Abu Dhabi Dubai
Adnoc Distribution Nakheel
Gasco Emaar
Fertil Wasal
Musannada Damac
Adco DIFC
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School Attended
- Bombay University
Job Titles Held:
- Soft Services Manager (Head of Soft Services Department)
- Operation Manager
- contract supervisor
Degrees
- B.COM
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