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Professional Summary
Experienced Crew Trainer with 5 years of experience. Focused on maximizing team success by providing new members with great training and support. Extensive knowledge of food safety, cleaning and sanitizing procedures. Successful Crew Trainer highly effective at building rapport with new team members and helping each get acclimated to the environment, customer needs and restaurant operations. Effective and professional Crew Trainer offering 5 years of experience in food handling and customer service training. Proficient in all restaurant roles with understanding of continual improvement as essential foundation of healthy operations. Creative educator with innovative instructional design and teaching philosophy. Talented Crew Trainer with expertise in food preparation, money handling and opening and closing procedures. Bringing 5 years of experience as versatile and hardworking team member. Experienced skill trainer bringing demonstrated success in developing and motivating strong restaurant teams to assist multiple customers hourly. Keeps all areas clean and sanitized while managing inventory and preventing waste. Positive and upbeat with customers and team members alike. Skilled Training Specialist highly effective a conducting personal and group training sessions focused on topics such as cost, loss, and professionalism . Enthusiastic personality with a hands-on, creative style. Ready to apply 5 years' experience to a challenging long-term position. Enthusiastic and eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of customer satisfaction and quality products and training in customer services. Motivated to learn, grow and excel in customer service industry.
Skills
Sales expertise
Complaint resolution
Staff education and training
Opening and closing procedures
Safe food handling
Payment processing
Sanitation and cleaning
Project implementation
Training program development
Data organization
Classroom expertise
Employee training
Work History
01/2018 to 03/2021
Skills TrainerGoodwill Of The Great Plains – Worthington, MN,
Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and increase efficiency in different areas.
Set positive example for team members by providing high-quality, efficient service.
Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business.
Taught new team members correct procedures for all areas of operations.
Maintained current knowledge of all team position requirements.
Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
Applied knowledge of previous supply needs and forecasted business levels to estimate required supplies.
Trained other employees in customer service, food safety and performance requirements.
Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
Greeted all customers with smile and provided friendly service to professionally handle every need.
Determined operational weak points and implemented corrective actions to resolve food loss and poor performance concerns and facilitate customer satisfaction .
Mentored junior employees to improve performance, food safety and customer service.
Liaised between executives and entry-level workers, facilitating smooth communication and successfully achieving a harmonious work environment.
08/2015 to 04/2016
TrainerBass Pro Shops – Leeds, AL,
Monitored participant workflow and behaviors throughout training process.
Tracked attendance and progress against goals for each participant.
Performed continuous evaluations of content and plans in order to enhance delivery and improve effectiveness.
Mentored new hires, resulting in stronger staff development and increased productivity.
Recognized and tapped talented staff to fill key positions and maximize productivity.
05/2014 to 06/2015
Production Line OperatorJohns Manville Corp – Rockdale, IL,
Kept work area clean, neat and organized to prevent accidents, mishaps and misplaced tools.
Demonstrated good physical ability to stand, walk and lift heavy equipment for full shift.
Assisted quality assurance by visually inspecting items and removing defective parts.
Buffed out minor scratches and imperfections, which bolstered product quality.
Boxed, labeled and transported items to support assembly operations.
Used basic mathematical abilities to calculate materials, hourly rates and other relevant details.
Used established assembly instructions to complete jobs quickly, accurately and with zero errors.
Worked closely with others in team-oriented settings to maintain line productivity.
Took on additional shifts during peak work periods to keep projects on schedule.
06/2012 to 05/2014
Certified Nursing AssistantWestminster Village – West Lafayette, IN,
Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
Gathered dietary information, assisted with feeding and monitored intake to help patients achieve nutritional objectives and support wellness goals.
Delivered individualized patient care by recording vital signs, documenting observations, administering various treatments and evaluating patient needs.
Participated in daily fun activities with patients to boost mood, improve overall memory and provide light entertainment.
Obtained client medical history, including medication information, symptoms and allergies.
Supported ambulation and physical therapy needs by conducting planned exercise routines.
Assisted patients with mobility needs, including moving to and from beds, organizing wheelchairs and preparing assistive devices.
Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
Transported patients between rooms and appointments or testing locations.
Checked patient vitals such as temperature, blood pressure and blood sugar to stay on top of symptoms and keep nurses informed of changes.
Complied with all company-specific guidelines and performed hands-on nursing care to patients under RN supervision.
Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
Helped patients effectively manage routine bathing, grooming and other hygiene needs.
Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
Facilitated activities of daily living, including personal hygiene management, feeding and ambulation.
02/2011 to 07/2012
Certified Nursing AssistantWestminster Village – West Lafayette, IN,
Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
Gathered dietary information, assisted with feeding and monitored intake to help patients achieve nutritional objectives and support wellness goals.
Delivered individualized patient care by recording vital signs, documenting observations, administering various treatments and evaluating patient needs.
Participated in daily fun activities with patients to boost mood, improve overall memory and provide light entertainment.
Obtained client medical history, including medication information, symptoms and allergies.
Supported ambulation and physical therapy needs by conducting planned exercise routines.
Obtained biological specimens for ordered tests and prepared for laboratory transport.
Assisted patients with mobility needs, including moving to and from beds, organizing wheelchairs and preparing assistive devices.
Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
Cared for average of 10 patients per 8 hour in long term care facility, delivering high-quality, efficient support to meet all needs.
Checked patient vitals such as temperature, blood pressure and blood sugar to stay on top of symptoms and keep nurses informed of changes.
Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
Complied with all company-specific guidelines and performed hands-on nursing care to patients under RN supervision.
Oversaw and maintained patients' rooms, group living areas and nurse stations.
Conferred with multidisciplinary healthcare team to help effectively manage patient conditions with regular testing and vitals assessments.
Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
Helped patients effectively manage routine bathing, grooming and other hygiene needs.
Facilitated activities of daily living, including personal hygiene management, feeding and ambulation.
12/2009 to 03/2010
Case ManagerHealth & Hospital Corporation – North Indianapolis, IN,
Reduced care costs without sacrificing quality through effective service coordination and multidisciplinary collaboration.
Consulted with clinicians to devise and manage effective ongoing care plans for at-risk patients.
Evaluated IEP for compliance with state and federal requirements regulations and rectified non-compliance issues immediately.
Managed and streamlined referral queues of multiple clients by efficiently prioritizing patients and clearing insurance obstacles.
Identified care needs of individual patients and coordinated responses based on physician advice, insurance limitations and procedural costs.
Reported plans, findings and results to employers and insurance carriers.
Updated patient charts using company software with data such as medications to keep records current and support accurate treatments.
Helped patients receive appropriate, high-quality care with reasonable results.
02/2008 to 11/2008
CashierNorthwell Health – Franklin Square, NY,
Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
Answered questions about store policies and concerns to support positive customer experiences.
Restocked, arranged and organized merchandise in front lanes to drive product sales.
Served needs of multiple customers in busy food service environment.
Mentored new team members on POS system operation, customer service strategies and sales goals.
Assisted customers by answering questions and fulfilling requests.
Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Checked prices for customers and processed items sold by scanning barcodes.
Worked with store managers to complete daily counts and maintain funds security to minimize theft and mismanagement risks.
Helped multiple guests every day by processing payments, monitoring reward accounts and resolving service concerns.
Processed POS transactions, including checks, cash and credit purchases or refunds.
Increased sales by offering advice on purchases and promoting additional products.
Operated cash register for cash, check and credit card transactions with 100% accuracy.
Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
Worked closely with management to solve problems and handle customer concerns.
Operated cash register to record all transactions accurately and efficiently.
Assisted customers with special services, account updates and promotional options.
Educated customers on promotions to enhance sales.
Education
Expected in 05/2008
High School Diploma: Cookeville High School - Cookeville, TN GPA:
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