I have been working for Big Bear Mountain Resorts for 4 years. I am a certified EMT and meet all qualifications for a level 3 snowboarder. I have been a snowboard instructor for 2 years. Ski patrol experience for 2 years. First aid training, certified level 3 snowboarder, very goal-oriented, great personality, outgoing. Instructor and ski patrolmen possessing excellent leadership skills, dynamic interpersonal communication skills and strong mentoring ability. Equipped to support the mission of any athletic program.
Great customer service and communication skills.
Certified in Basic Life Support (BLS)
2 years of training in Snow sports
2 years training in Ski patrol
Product training and placement
Exceptional customer service skills
Hill safety and terrain park awareness. Toboggan training. CPR and first aid certifications. Chair lift evacuation, ascending, OTS training and avalanche control. Shift leadership and proper radio and dispatch communication. Familiar with all departments and resort responsibilities. Investigation training.
Identified prospective customers using lead generating methods and performing an average of 60 cold calls per day.Participated in various incentive programs and contests designed to support achievement of production goals.Took daily inbound calls and key-entered orders, faxes, backorders and credit memos for assigned accounts and clients.Consistently met and exceeded department expectations for productivity and accuracy levels.Delivered exceptional account service to strengthen customer loyalty.
Customer service and education with snowboard training. Progression of Skill training to advance customers to higher snowboarding skills. Teaching kids 5-7 years of age and children 7-12. Instructing customers how to skate, J- turns, falling leaf, carving, toe and heal edge and stopping techniques.
Jr. college and Adult courses for required certifications
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