Exceptional Project Manager successful at directing change management initiatives requiring fast-paced execution. More than 14 years in project management in a variety of industries.
Multi-site operations (
co-lo's, new builds, roof tops and upgrades)
Project planning and development to adhere ti schedule matrix
Site Acquisition from initial search to completion
Strong organizational skills
Business process improvement
Site Acquisition Specialist II02/2013 to Current Goodman Networks – Troy,
Directed all phases of NEW SITE BUILD, LTE , UMTS, MODIFICATIONS, SECTOR-SPLITS projects, from initial search ring to site acquisition release to construction.
Recommended process and systems improvements such as streamlining the site acquisition closeouts of projects for revenue.
Site Acquisition Coordinator09/2012 to 02/2013 Goodman Networks (via Experis) – Troy,
Supported the Site Acquisition department on projects and tasks regarding management of all wireless sites in MI/IN Turf for documentation approvals (
UMTS (all Carriers), LTE, New Site Builds (Rawland, Colocations, Decommissions, and SAO), Modifications, and Sector Splits )
Maintained reports to track documents for actualization, approvals, closeouts, and forecasted dates;
Project lead heading document close-outs for over 2200 sites from both Site Acquisition and Construction which resulted in reaching revenue exceeding $90.3 million dollars.
Maintained a 98.7% accuracy in document close-outs at Major Milestones which exceeded the client's standard of 93%.
Paralegal Officer04/2008 to 05/2009 Making A Difference Ministries – Erie,
Maintained church office and minutes' resulting in accurate and detailed records which helped the church by preventing any lapse in documentation and allowed for a systematical organized working environment
Compliant with all federal and state regulations, and prevented removal of government grants and assistance
Researched statutes, decisions, legal articles and codes that were relevant to non-profit agencies resulting in the set-up and structure of the non-profit organization;
Analyzed client balance sheets for auditing purposes.
Dictated all weekly and bi-weekly calendar meetings.
Call Center Supervisor and HR Assistant03/2007 to 10/2007 ICT, Group – Erie,
Assisted Human Resources with employee orientation, development, training logistics and record keeping, and with the day-to-day operation of the HR office and the training staff to meet production standards,
end of shift reporting of by collaborating assignments and compilation data
Effectively managed a high-volume of outbound customer calls that resulted in completing Project Quota ahead of deadlines
Responsible for managing 120+ employees on multiple shifts
Initiated operations improvements to improve overall call center productivity.
Provided incentive to increase productivity by offering employees awards for best customer service.
Director of Legal Operations01/2007 to Current Johnson Paralegal Services – Erie,
Provide executive leadership as the head of legal management division; oversee financial planning, management, and development of associated departmental practices and policies regarding budget and expenses; develop and maintain client relations, controlling expenses by overseeing billing guidelines; identify and address client relationship issues, and develop strategies for leveraging and maintaining solid client relationships; responsible for workload allocation, training and development processes, and evaluation of performance reviews.
Ensure compliance with policies is followed; address specific personnel issues, provide strategic planning for the department including the development of departmental goals and the metrics to evaluate progress; Improve process by recognizing productivity and workflow issues based on systems and technology in place
BEA/NBD Agent04/2006 to 01/2007 West Corporation – Erie,
Effectively managed a high-volume of inbound calls for general customer service, technical support, and advanced billing.
Managed and approved Government and business 20+ lines accounts for all wireless services
Accurately documented, researched and resolved customer service and equipment issues.
Met or exceeded service and quality standards every review period winning multiple Service Awards
Coordinated with RF and Engineer departments for potential search ring sites to prevent service gaps
Fraud Analyst02/2002 to 02/2003 VoiceStream Wireless – Allentown,
Promoted from Customer Care Support after 4 months to a Fraud Analyst.
Interpreted, organized, and compiled data utilizing advanced investigative and analytical techniques to ascertain account status and pursues investigation closure according to findings
Provided accurate and professional advice and assistance to victims of identity theft regarding future protection on personal credit, pursing law enforcement intervention and any applicable third party and Federal agencies of use to victims of Identity theft;
Managed accounts, technical support, handset upgrades, billing, processed payments, cellular approval, and international roaming assistance under fraud investigations
Executive Assistant/Office Manager06/1993 to 12/2001 Modesta Fields – Detroit,
Carried out various administrative function supporting the CEO reporting up-to-date and accurate information and able to develop and implement more efficient work processes
Handled key issues related to senior member's activities, tasks and clients
Drafted all correspondence and legal documents resulting in a consistent high-level work product,
Maintained financial records and reports increasing accurate budget maintenance by 76% and billing
Prevented accounts from being placed in collection or having to seek other remedies to secure payments
Managed 10 staff members.
Bachelor of Science: Paralegal Studies2010Kaplan University
- GPA: GPA: 3.48/4.0
Emphasis in CORPORATE LAW and LAW OFFICE MANAGEMENT
Coursework in Project Management, Transformers, Construction Management, Troubleshooting, Schematics, Construction Estimation
Microsoft Office Specialist
MS Office Suites 03/07/10, Adobe, PowerPoint, Timeslips, Kronos, QuickBooks, 60 wpm, Lexis/Nexis, WestLaw, Loislaw, SmartDraw, Amicus Attorney, Amicus Accounting, Word Perfect, Windows XP/Vista/7, CareTracker, Siterra, Oracle, TREEV, FileNet, Autoforms, CASPR, SARCs, SARFs, SDPs, SCIPs, CSS, FileNet. CERTIFICATIONS Microsoft Office 2003/07 Edition, Microsoft Office Specialist Certification (MOS) CLEARANCES Act 33, Act 34, and Clear FBI Criminal Background