Livecareer-Resume
Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

I am an honest and hard-working individual who knows how to work well with a team and on my own. I am an expert in shower glass and knowledgeable in commercial as well as auto glass. I learn quickly and do not shy away from a challenge. My customer service skills are excellent and i know how to communicate with clients and potential clients, as well as vendors. I am punctual and not afraid to ask for help.

Demonstrated success in working quickly and accurately to complete a high volume of customer orders in a fast-paced environment. Knowledgeable about different repair strategies and accessories options. Good troubleshooting skills with a diligent nature and superior work ethic.

Skills
  • Installing accessories
  • Installing windows
  • Order writing
  • Cleaning skills
  • Diagnostic abilities
  • Closing tickets
  • Application skills
  • Replacing windshields
  • Quality assurance
  • Troubleshooting malfunctions
  • Template sketching
  • Work order preparation
  • Glass installation
  • Price quoting expertise
  • Customer service skills
  • Window glass replacement
Work History
Shower Glass Technician , 01/2020 - Current
Glass Doctor - Norcross Huntersville, NC,

Lead shower technician for glass installation company. I am in charge of measuring for shower glass, speaking with customers about their potential options, and ordering the glass and hardware. I also oversee and am active in every shower installation. I design the showers in our computer system including out of level/plumb tile. I am able to type out and enter work orders as well as collect payment from customers. My customer service skills are amazing and I do well with forming relationships with clients. I also assist with auto glass installation and repair as well as with our commercial storefront crew.

  • Kept work areas organized, clean and free of hazards.
  • Replaced windshields and windows in vans, trucks and cars.
  • Provided same level of care and attention to all customers, no matter vehicle value.
  • Prepared surfaces by sweeping away debris, scrubbing glass and applying chemicals.
  • Removed particles such as dirt and loose glass from damaged areas.
  • Accepted and processed payments for services.
  • Wrote tickets, updated accounts and closed out work orders.
  • Applied industry best practices and company quality standards to deliver efficient, timely and quality installation service.
  • Followed all company policies and protocols, including maintaining safe and clean driving record to complete delivery services.
  • Met or exceeded company-defined quality and production goals.
  • Obtained windshields and windows for specific makes and models of vehicles, identifying and addressing defects prior to installation.
  • Avoided delays or vehicle damage by removing moldings, clips, windshield wipers, screws, bolts and moldings from windshield area.
  • Discussed various grades of glass with customers and assisted with choosing optimal glass for individual needs.
  • Oversaw inventory management and purchasing, proactively ordering required quantity of parts and supplies.
Glass Installer, 07/2017 - 01/2020
Truteam Sanford, NC,

I assisted in shower installations, mirror installs, windows, butting glass windows, custom hand rails and more. This is where i learned my knowledge of tools and basic installation procedures. I am able to lift glass that is heavy, and continually. I will work in all weather conditions and I am a hard and consistent worker.

  • Kept work areas organized, clean and free of hazards.
  • Provided same level of care and attention to all customers, no matter value.
  • Prepared surfaces by sweeping away debris, scrubbing glass and applying chemicals.
  • Removed particles such as dirt and loose glass from damaged areas.
  • Accepted and processed payments for services.
  • Applied industry best practices and company quality standards to deliver efficient, timely and quality installation service.
  • Followed all company policies and protocols, including maintaining safe and clean driving record to complete delivery services.
  • Met or exceeded company-defined quality and production goals.
  • Documented all service records and customer information to foster accuracy.
  • Researched and carefully selected delivery routes to maximize on-time performance and customer satisfaction.
Warehouse Associate, 10/2016 - 12/2016
A1 Auto Olathe, KS,

Sort incoming packages to different belts according to zip code. Transport pallets of packages across to different areas of the warehouse. Build pallets of packages in a timely manner and insure accuracy by destination. Communicate with other staff and supervisors, any issues or delays that may come up.

  • Worked safely around moving machinery.
  • Prepared orders for shipment by systematically picking, packing and labeling merchandise.
  • Cleaned and maintained warehouse in compliance with OSHA safety standards.
  • Maintained safe and clean work environment by keeping warehouse work areas neat, floors clean and goods safely stacked.
  • Loaded, unloaded and moved material to and from storage and production areas.
  • Used forklifts and pallet jacks to relocate products.
  • Wrapped pallets in shrink wrap prior to loading.
  • Loaded and unloaded cargo for receiving, dispatching and staging of freight.
  • Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
  • Consistently lifted materials weighing as much as 100 pounds.
  • Kept storage areas organized, clean and secure to fully protect company assets.
  • Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.
  • Kept warehouse stations and equipment in good working order in line with OSHA requirements.
  • Verified amount of items received in orders and cross-checked with invoices.
  • Used hand-held scanners and physical logs to accurately track item movements.
  • Placed incoming inventory in optimal storage locations to promote continued accuracy and easy retrieval.
  • Listened closely during team meetings to gain complete understanding of duties required for each shift, completing priority tasks first.
  • Received and processed warehouse orders using handheld scanner.
  • Loaded and unloaded items from and to shipping containers and vessels.
  • Checked packages and merchandise for damage and notified vendors.
  • Loaded, unloaded and sorted cargo as part of accurate and efficient weekly shipments.
Education
High School Diploma: , Expected in 06/2009
-
Western High School - Davie, FL
GPA:

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Resume Overview

School Attended

  • Western High School

Job Titles Held:

  • Shower Glass Technician
  • Glass Installer
  • Warehouse Associate

Degrees

  • High School Diploma

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