Shipping Manager resume example with 20+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:

Energetic supply chain professional versed in business management, project management, transportation, and customer service. Solid track record of process improvement that increase profits and customer satisfaction. Consistently delivers business results with a keen focus on superior customer service for both internal and external customers.

  • Operations management
  • Performance tracking and evaluation
  • Cost reduction through process optimization
  • Employee engagement
  • Exceptional problems solving skills
  • Naturally collaborative interpersonal approach
  • Achieved savings through aggressive contract negotiation with current yard service for over $148,000 savings.
  • Reduced shipping operating expenses by $158,000 while maintaining shipping volume and accuracy.
  • Enabled freight savings by $40,000 by optimizing trailer capacity.
  • Streamlined and improved sustainability of aging high-rise/AGV system, cutting annual maintenance cost by $25,000.
Shipping Manager, 11/2015 to Current
Koch Industries, Inc.Phoenix, AZ,
  • Directed, guided, and organized 3 shipping supervisors and 15 hourly employees.
  • Managed annual budge of $5 million and achieved a cost savings of $158,000 in 2015.
  • Introduced bargaining unit lead position on 2nd shift as a key stop toward a self-directed workforce.
  • Key member of global distribution operations team that coordinated shipments across 48 states.
  • Reported inventory balances and cycle counts in both the ERP and WMS systems.
  • Monitored department performance data to identify and avoid potential risks.
  • Forecasted manpower requirements based on daily workload and company targets.
  • Supported talent management processes for direct reports and proactively engage in the development and training of hourly employees.
  • Acted as site lead for the implementation of Transplace - third party logistics company.
Inbound/Outbound Scheduler, 01/2007 to 11/2015
Kellogg CompanySan Jose, CA,
  • Achieved a company saving of over $78,000 by cross docking items from other facilities.
  • Oversaw scheduling to ensure the department met customer needs for on-time shipments.
  • Defined appropriate department metrics and measurements to drive results and inform department analytics.
  • Reconciled daily inventory in SAP, Oracle, and DLX for 200+ SKUs.
  • Communicated all emergencies, delays due to weather and carrier schedule changes to customers and supervisors.
  • Assisted shipping manager with writing and publishing new procedures, polices, and manuals.
  • Successfully transitioned into Inventory Analyst position for six months and implemented new processes and procedures to make job more effective.
  • Created and implemented processes for training new hires in shipping department.
  • Managed receiving department of 12 employees for 24 months in addition to normal responsibilities.
Warehouse Customer Service Manager, 01/1989 to 01/2007
Taylor Warehouse Corp (3PL)City, STATE,
  • Successfully managed the activities of 20 team members in multiple locations.
  • Responsible for shipping, receiving, inventory, and customer service for over 100 customers including Kellogg Company, P&G, and Blue Diamond.
  • Project Manager for implementation of RF (Radio Frequency) equipment and training.
  • Managed, development and execution of recall procedures for inventory.
  • Supported all inspections from AIB, USDA, FDA, Kellogg Company, and Procter and Gamble.
  • Contributed to GMP, safety, security, and warehouse best practices procedures.
  • Negotiated carriers contracts, rates, and shipping lanes.
  • Created and shared company presentations regarding inventory, customer service, and logistics.
  • Assisted with on site and off site sales presentations.
  • Leader for all monthly and yearly physical inventories, as well as daily cycle counts and damage control.
Bachelor of Arts: Supply Chain Management, Expected in 2016
Ashford University - ,

Top 15% of class

Dean's list



LEAN Manufacturing





WMS - Warehouse Management Systems

Word/Excel/Power Point


Member of Women of Kellogg 2007 - Current

Member of Alpha Sigma Lambda (Top 25% of class) - Current


Nominated for K Values award in Logistics - 2009

Nominated for K Values award in Manugistics - 2009

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Resume Overview

School Attended

  • Ashford University

Job Titles Held:

  • Shipping Manager
  • Inbound/Outbound Scheduler
  • Warehouse Customer Service Manager


  • Bachelor of Arts

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