Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - - -
Professional Summary

Accomplished Warehouse Manager offering 4-year history of leadership, including monitoring and evaluating employee training and day-to-day performance with focus on safety, efficiency and company policy adherence. Diligent Shipping and Receiving professional accustomed to promoting efficient warehouse functions to meet production goals and customer needs. Effective at managing fast-paced work with minimal supervision, including inspecting shipments and resolving issues with vendor representatives. Strong records management and planning abilities. Expert in maintaining accurate records and inventory counts. Innovator in new processes, technology adoption and team training.

Expected in 07/2019
Bachelor of Arts: General Studies
Western Illinois University - Macomb, IL

Supply Chain Management Minor

Expected in 01/1997
Armor Crewman Basic Training: 19K20
United States Army - Fort Knox, KY
  • SIX SIGMA GREEN BELT Training - No Expiration Date
Work History
01/2021 to Current
Shipping Manager Koch Industries, Inc. Blue Rapids, KS,
  • Monitored and reported on transportation costs and properly filed shipping documents.
  • Worked with vendor representatives to resolve damaged shipments and item shortages, protecting company interests and financial targets.
  • Divided and categorized cargo received and redirected shipments in response to customer requests.
  • Maintained accurate records in Label Traxx, including materials weights, bill amounts and identified variances.
  • Oversaw evaluation and onboarding of new suppliers as appropriate to broaden client portfolio and mitigate risk.
  • Pulled, verified and packaged items for shipment.
  • Orchestrated efficient routing by producing accurate shipping documentation and package labels.
  • Stacked and stored pallets at end of shift to keep warehouse clean and organized.
  • Lead team of 4 employees packaging, palletizing and shipping up to 51,144 boxes per day.
  • Handled high-volume paperwork and collaborated with Sales, Customer Service and Production department to resolve invoicing and shipping problems.
  • Maintained positive relationships with representatives of UPS, FedEX, USPS and DHL shipping companies.
  • Worked with vendors to schedule more than 16 daily pickups and 23 weekly deliveries.
  • Coordinated efficient storage areas to optimize materials movements and minimize labor hours.
  • Determined most cost-effective procedures and routes for shipments.
  • Assigned shipments to carriers in centralized database, choosing least expensive options to minimize shipping fees.
  • Prepared shipping documents and invoices, processed payments and fielded client questions.
  • Boosted inventory and recordkeeping accuracy by conducting thorough inspections and comparing shipment contents with documentation.
  • Negotiated with 29 different freight companies and received annual contracts resulting in cost savings of 17.65%.
  • Trained and supervised shipping department staff, enforcing company policies and industry best practices
  • Organized storage areas to maximize movement efficiency and minimize labor
  • Compared shipment contents with paperwork to support inventory accuracy and records management
  • Prepared accurate shipping orders and bills of lading to direct and route materials
  • Established transportation cost standards and economical shipping practices
  • Employed first-in first-out protocols to reduce waste by 67%
  • Improved efficiency by 70% through supervision of 4 staff working in warehouse
  • Prepared inventory for shipment by attaching tags and labels and executing shipment documents to facilitate delivery to proper customers
01/2020 to 12/2020
Supervisor Tulalip Casino Inc Tulalip, WA,
  • Manage calling performance on specified programs to defined company and client standards.
  • Provide on-going training and support to CSR base through proper monitoring and coaching.
  • Report team performance regarding SPH, conversion, and contacts to Operations Manager hourly to insure team goals are being met and exceeded.
  • Analysis of performance through accurate tracking on designated paperwork.
  • Provide feedback to Operation Manager, Account Manager, Training and related departments on areas that will improve productivity and procedures.
  • Maintain motivated and successful team through use of games and incentive contests.
  • Identify areas of opportunity within team(s) and develop comprehensive action plans.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand.
  • Created efficient work schedules for each team member to maintain deadlines and keep shifts properly staffed.
  • Realigned workflows with changing business demands by evaluating processes and employee strengths
  • Complied with company policies, objectives and communication goals
  • Established and enforced clear goals to keep employees working collaboratively
  • Coached and mentored 16 staff members through constructive feedback to develop long-term career goals
  • Identified and corrected performance and personnel issues to reduce impact to business operations
  • Provided ongoing training to address staff needs
  • Resolved customer complaints and adjusted policies to meet changing needs
08/2004 to 05/2009
Shipper/Receiver Siteone Landscape Supply, Inc. Rancho Cordova, CA,
  • Achieved physical inventory accuracy consistently above 99.5%.
  • Unloaded consumable goods, prepared outbound orders, stacked orders, and loaded transports.
  • Acquired knowledge of packaging codes and purchase order procedures, matching product coeds on order list to products, improving efficiency of sorting procedures for outbound orders.
  • Developed new sorting techniques, enhancing efficiency, achieving 100% accuracy.
  • Investigated and adopted optimal shipping and receiving strategies, selecting best carriers, routes and methods to minimize costs and enhance schedules.
  • Loaded and unloaded boxes and pallets using safe operating procedures and correct equipment.
  • Unloaded pallets and deliveries and organized products in warehouse.
  • Double-checked cargo inventories and documentation for accuracy.
  • Compared shipping orders and invoices against contents received to verify accuracy.
  • Kept work areas clean, safe and organized.
  • Placed, tagged and secured merchandise in diverse designated areas.
  • Prepared and processed shipping documents, including work and shipping orders, route materials and bills of lading
  • Operated lift and hand trucks to transfer materials to and from target areas
  • Verbal and written communication
  • Shipping and Receiving Operations
  • Order Picking and Processing
  • Stock Counts
  • Loading and unloading
  • Organization and Time management
  • Flexible & Adaptable
  • Self-motivated professional
  • Leadership
  • Adaptability
  • Invoicing understanding
  • Team management
  • Phi Chi Sigma (National Veterans Fraternity)
  • Western Illinois University Veterans Club
  • Supply Chain Management Student Association
  • Keokuk Yacht Club Member
  • Promat 2017, WIU Student Representative Event Coordinator (300+attendees)COURSES

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Resume Overview

School Attended

  • Western Illinois University
  • United States Army

Job Titles Held:

  • Shipping Manager
  • Supervisor
  • Shipper/Receiver


  • Bachelor of Arts
  • Armor Crewman Basic Training

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