Shipping Manager resume example with 16+ years of experience

Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,

Industrious Shipping Manager focused on maintaining smooth and efficient shipping operations. Proficient in shipping carrier policies and procedures. Offering 22+ years of industry experience with proven track record of delivering top-quality shipping service and empowering leadership. Organized and proactive Shipping professional with decisive leadership style and strong planning skills. Adept at coordinating documentation, records and payments. Friendly and personable supervisor with forward-thinking and quality-driven mentality. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

  • Shipment Reconciliation
  • Materials Monitoring
  • Detail-Oriented
  • Time Management
  • Shipping Activity Oversight
  • Critical Thinking
  • Inventory Management
  • Warehouse Inspections
  • Work Planning and Prioritization
  • Emergency Operating Procedures
  • Verbal and Written Communication
  • Inventory Management Software
  • Shipment Tracking
  • Standards Documentation
  • Data Interpretation
  • Improvements Recommendations
  • Decision Making
  • Onboarding and Training
  • Problem-Solving
  • Equipment Inspections
  • Interdepartmental Collaboration
  • Issue Resolution
  • Process Monitoring
  • Customer Service
  • Complex Problem Solving
  • Accounting Software
  • Workforce Management
  • Regulations Compliance
  • Operations Control
  • Receiving Oversight
  • Worker Supervision
12/2011 to 01/2023 Shipping Manager Bertelsmann | Miami, FL,
  • Trained and supervised shipping department staff, enforcing company policies and industry best practices.
  • Inspected item packaging, labels and barcodes for accuracy.
  • Tracked shipments and promptly addressed delivery discrepancies and delays.
  • Compared shipment contents with paperwork to support inventory accuracy and records management.
  • Organized storage areas to maximize movement and minimize labor.
  • Prepared domestic and foreign shipments in line with regulations established by shipping companies and international customs.
  • Prepared accurate shipping orders and bills of lading to direct and route materials.
  • Investigated inventory discrepancies to maintain recordkeeping validity.
  • Coordinated documents and bills, managed payments and responded to inquiries.
  • Established transportation cost standards and economical shipping practices.
  • Prepared inventory for shipment by attaching tags and labels.
  • Coordinated and monitored inbound and outgoing deliveries, keeping abreast of delays and other issues.
  • Tracked orders using functional systems and coordinated with warehouse workers to ensure proper storage and distribution of products.
  • Implemented on-the-job training activities to cross-train employees on various tasks.
  • Identified opportunities to reduce cost and improve productivity.
  • Consistently met company and department objectives within budget and time constraints.
  • Directed investigations to verify and resolve customer or shipper complaints.
  • Examined expenditures to develop plans and budgets for increasing profits or improving services.
06/2010 to 03/2011 Overnight Supervisor Laz Parking | Tomball, TX,
  • Built strong operational teams to meet process and production demands.
  • Addressed customer concerns with suitable solutions.
  • Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
  • Responded to information requests from superiors, providing specific documentation.
  • Guided employees on understanding and meeting changing customer needs and expectations.
  • Enforced federal, state, local and company rules for safety and operations.
  • Presented performance and productivity reports to supervisors.
  • Analyzed and controlled materials, supplies and equipment operational expenses.
  • Delivered positive customer experiences by implementing effective quality assurance practices.
  • Tracked and replenished inventory to maintain par levels.
  • Improved morale and management communication by creating employee recognition and rewards practices.
  • Aided senior leadership during executive decision-making process by generating daily reports to recommend corrective actions and improvements.
  • Connected with clients and developed strategies to achieve sales and customer service goals.
  • Controlled departmental facilities use and approved requests for repairs or improvements.
  • Collaborated with board of directors to determine mission and values and plan for short and long-term goals.
  • Monitored resource use to achieve set goals within budget constraints.
  • Collected customer fees, managed refunds and provided complete sales documentation.
  • Reviewed daily financial reports and reconciled accounts to keep information current and accurate.
08/2005 to 05/2010 Shipping and Receiving Clerk Arthrex, Inc. | Pendleton, SC,
  • Checked customer orders, labeling and documentation prior to shipment to avoid delays.
  • Maintained inventory of shipping materials and supplies.
  • Checked items to be shipped against work orders to confirm correct quantities, destination and routing.
  • Obtained required documentation to process shipments and support movement.
  • Organized deliveries by sorting and stocking receivables
  • Tracked inventory levels, handling aspects of shipping and receiving and kept accurate records.
  • Logged inbound and outbound discrepancies for wrong products, incorrect quantities and damages.
  • Monitored merchandise received and shipped from facility in computer system.
  • Directed warehouse team in stocking merchandise, pulling orders and setting up loads.
  • Prepared packages for shipping and determined most economical shipping methods.
  • Compared bills of lading against actual merchandise received, inspected for damaged goods and coordinated distribution to correct departments.
  • Identified order discrepancies and damaged items and notified supervisor.
  • Prepared documentation to track and report on damaged or missing items.
  • Communicated with carrier representatives to follow specific procedures and make special delivery arrangements.
  • Prepared work orders, bills of lading or shipping orders to route materials.
  • Packed, sealed or affixed postage to prepare materials for shipping.
  • Inspected and recorded incoming and outgoing orders for count, damage and dates.
  • Recorded shipment data for reporting, accounting or recordkeeping purposes.
  • Examined shipment contents and compare with manifests, invoices or orders to verify accuracy.
  • Unpacked and examined incoming shipments to confirm consistency with records and routed materials to appropriate department.
  • Compared and verified identifying information of outgoing shipments.
  • Traced missing material and shipments through vendor and customer communications.
  • Requisitioned and stored shipping materials and supplies to maintain inventory of stock.
  • Determined shipping methods, routes or rates for materials to be shipped.
  • Troubleshot issues related to shipping and receiving in compliance with corporate procedures.
  • Weighed mail to determine correct postage.
  • Used vendor knowledge to determine shipping procedures, routes and rates.
Education and Training
Expected in 06/1994 High School Diploma | Adlia E Stevenson High School, The Bronx, NY, GPA:

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Resume Overview

School Attended

  • Adlia E Stevenson High School

Job Titles Held:

  • Shipping Manager
  • Overnight Supervisor
  • Shipping and Receiving Clerk


  • High School Diploma

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