Jessica Claire
- Montgomery Street, San Francisco, CA 94105
- (555) 432-1000
- resumesample@example.com
- Date of Birth:
- India:
- single:
Summary
Hardworking and motivated professional with over 16 years of working experience. I am strongly motivated to maintain customer satisfaction and contribute to company success. Quick and effective at decision-making and learning new skills. Accustomed to successfully managing high-volume work. Highly competent in establishing and achieving goals. I am dedicated to customer loyalty and satisfaction always.
Skills
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Experience
Shipping Manager, 10/2011 - 10/2019
Us Lbm Holdings – Galveston, TX,
Us Lbm Holdings – Galveston, TX,
- Optimized shipping and receiving strategies with cost-effective methods, carriers and routes.
- Promoted inventory accuracy and proper records management by comparing shipment contents with paperwork.
- Prepared domestic and foreign shipments in line with regulations established by shipping companies and international customs.
- Managed vendor relationships to support supply chain and maintain product quality.
- Prepared inventory for shipment by attaching tags and labels, preparing shipment documents and securing products on pallets.
- Maintained accurate and current order and shipment forms, inventory documentation and customer records.
- Trained staff on material handling processes to reduce shipping times.
- Tracked inventory, conducted cycle counts and audits and resolved issues to maintain accurate records.
- Stayed up to date on United States Postal Service, UPS and FedEx shipping programs and policies.
- Updated GP Rate Pro system with data such as weights, charges and discrepancies.
- Rectified problems such as damages and lost packages by collaborating directly with the customer and/or recipient.
- Coordinated documents and bills, managed payments with accounts.
- Checked customer orders, labeling and documentation prior to shipment to avoid delays.
- Determined best shipping method for materials, considering shipping procedures, routes and rates.
- Prepared shipments for postage through careful packing, sealing and labeling of materials.
Server, 10/2010 - 08/2011
Southern Glazer's Wine And Spirits, Llc – Albany, NY,
Southern Glazer's Wine And Spirits, Llc – Albany, NY,
- Maximized team performance by training new employees on proper food handling, guest expectations and restaurant protocols.
- Maintained table settings by removing courses, replacing utensils and refilling beverages promptly.
- Completed opening and closing checklists, including emptying trash, safeguarding alcohol and polishing silverware.
- Recorded orders and partnered with team members to efficiently serve food and beverages.
- Cleaned dining area between guests with efficient sweeping, glass washing and spill removal.
- Communicated effectively with kitchen staff regarding customer allergies, dietary needs and other special requests.
- Restocked nonperishables and other items, including condiments and napkins from inventory to keep pantry well-supplied.
- Operated POS terminals to input orders, split bills and calculate totals.
- Managed closing duties, including restocking items and reconciling cash drawer.
Afterschool Counselor, 08/2008 - 06/2011
Ymca Metro Atlanta – Alpharetta, GA,
Ymca Metro Atlanta – Alpharetta, GA,
- Taught students fundamental building blocks and advanced concepts.
- Participated in workshops, trainings and conferences to improve educational skills.
- Developed and maintained effective frameworks, standards and requirements.
- Interacted with parents, teachers and the director to maintain productive communication throughout program participation.
- Met with parents and guardians to discuss students' progress and areas requiring improvement.
- Established developmentally-appropriate support groups and activities for elementary-aged students.
- Developed lesson plans to teach course materials according to schedule.
- Plan and organize enriching and age appropriate programs and activities.
- Provided an environment that insured the safety and well being of students.
Event Services Staff, 06/2008 - 08/2010
Live Nation Entertainment Inc – Calabasas, CA,
Live Nation Entertainment Inc – Calabasas, CA,
- Helped set up venue for special events by locating furniture and building desired arrangements.
- Broke down groupings, picked up trash and cleaned facilities after events.
- Greeted incoming guests, accepted payments, reviewed tickets and directed to facility locations.
- Gave guests first-rate service and support, and worked to resolve all concerns to mutual satisfaction.
- Collaborated with customer service team members to assist with product information and provide outstanding service.
- Created positive and rewarding client experiences through warm and friendly customer interactions.
Education and Training
: K-12 Physical Education, Expected in
Lenoir-Rhyne University - Hickory, NC
Lenoir-Rhyne University - Hickory, NC
- Attended college for four years.
- Completed 84 college credit hours.
- Ultimately, decided not to pursue K-12 Physical Education.
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Resume Overview
School Attended
- Lenoir-Rhyne University
Job Titles Held:
- Shipping Manager
- Server
- Afterschool Counselor
- Event Services Staff
Degrees
- Some College (No Degree)
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