Enterprising, hard-working and technically skilled international SHIPPING AND LOGISTICS MANAGER with experience in all modes of international and domestic transportation with particular focus on creating and implementing policies and procedures, operational/procurement KPI's and Quality Management. Experience spans 20 years in US and international markets and includes accountability for conforming to government regulations and Import/Export compliance. Backed by solid credentials (BS, concentration in Industrial Management) and proficiency in MS Office Suite (Access, Word, PowerPoint and Excel), Windows XP/Vista,ERP and Kerridge System for Logistics. Key Skills Ocean / Air freight Management Customer Service Management Multilingual (English, Hindi, Urdu & Arabic) Operational Processes/SOP's Leadership / Project management International Trade Compliance Rate Negotiation (Ocean/Air Carriers) Team Building/New Hire Training/Staff Supervision Cross-Selling/Business Development Environment, Health & Safety
Hands on leader with broad based responsibilities including managing a wide range of people and initiatives which involved working with a complex supply chain to deliver expected results.
Strong track record of producing business-focused results with the ability to address critical strategic and day-to-day issues.
Work effectively with the operational gateway team to streamline and create efficient business practices.
Operational responsibility for Air, Sea and Road Export and Import from GCC, Europe and African countries.
Responsible for claims/insurance issues, contract management, documentation compliance, monitoring and tracking of schedules for sailings and deliveries.
Other responsibilities included customer retention and effective movement of freight paired with the correct pricing.
Managed team including new-hire training and mentoring.
Key Results: Successfully established and maintained relationship with multinational companies and shipping lines.
Maintained excellent relationship with customs clearance officials and dealt with escalated issues.
Increased Compliance to Operational Process Standards.
Mentored and built a cohesive team that worked well together to ensure timely freight movement.
Established as go-to person for providing direction and support to other team members.
Achieved KPI's including timely clearance, sailing and deliveries on a consistent basis.
Responsibilities included establishing operational processes and SOPs for clients through analyzing and suggesting process improvements.
Duties included rate negotiation with air and ocean carriers; setting up and maintaining vendor/agent relationships; cargo management services, improving customer satisfaction levels by routing cargo through the most optimal routes; and monitoring carrier's performance.
Key Results: Increased revenue by almost 40% within in the first year by bringing in new customers.
Reduced costs by 28% through negotiations with current vendors.
Streamlined movement of international freight and set in place process workflows.
nissan automotives, JEDDAH, ksa.
- C.P.D Logistics Manager , , 02/1994 - 04/1999
Overall responsibility for managing operational issues related to various accounts, including export compliance, pricing, and coordinating shipping schedules with primary focus on the company's key accounts.
Responsible for new hire training and active participation in Quality Management Reviews with clients.
Maximized the daily, weekly and monthly performance of the division by providing leadership, focusing on managing customer requirements, operational and logistics performance.
Key Results: Built a cohesive and well-trained operations team by reviewing and controlling daily operational reports, ensuring accurate billings, and mentoring.
Managed the department successfully keeping expenses to revenue within budgetary guidelines.
Developing / achieving agreed budgets, revenues, and profits.
Created a culture of continuous improvement.
Managed the key performance Indicators (KPI) to meet contractual terms.
Team building and development through succession planning.
Responsibilities of all issues relating to health & safety, quality and the environment Developed and maintained site policies and procedures.
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