Motivated individual focused on streamlining service procedures and maximizing team efficiency. Consistent in satisfying customers, building loyalty and driving retention processes. Demonstrates effective judgment in balancing customer, employee and company objectives. Dedicated, loyal and customer-oriented Supervisor. Possesses strong knowledge of best practices and principles of employee coordination including work assignment, planning, review and training in work procedures. Blends superb time management and organizational skills with attention to detail. Motivated Shift Leader enthusiastic about helping team members meet and exceed company targets with compassionate leadership. Talented trainer and operational problem-solver with front-line experience and collaborative nature. Resourceful in balancing customer, company and employee needs.
Skills
Guest services
Inventory control procedures
Merchandising expertise
Loss prevention
Cash register operations
Product promotions
Education and Training
Warren County Community CollegeWashington, NJExpected in 05/2002 ā āAssociate of Science:Legal Assistant - GPA:
Warren County Community CollegeWashington, NJExpected in 05/2002 ā āAssociate of Applied Science:Paralegal Studies - GPA:
Experience
Bass Pro Shops - Ship Dock Worker Spanish Fort, AL, 11/2016 - Current
Tracked parcel movement using hand-held scanners and daily production sheets to keep records accurate.
Positioned lifting devices under, over, or around loaded pallets, skids, and boxes, and secure material or products for transport to designated areas
Palletized boxes to streamline movement and shipment.
Sorted cargo for accurate shipment to target locations, preventing unnecessary delays and promoting productivity.
Operated scanner to track packages per day to verify proper shipping information.
Assisted sorters by loading trucks with assigned packages for routes.
Loaded and unloaded materials by hand or with equipment
Followed company standards for merchandise presentation and planograms of best apparel and displays.
Transferred and received liquidated merchandise from outside vendors.
Achieved personal and store sales goals with sound customer service and sales protocol.
Recovered clothing items from fitting rooms and returned to specified department areas.
Implemented store visual standards with proper product placement and advertisement displays.
Communicated item availability with retail team members and shoppers.
Facilitated positive guest experiences by promptly locating desired items for customers.
Performed stock processing by filling and stocking floor racks and backstock racks.
Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
Stayed up to date on store promotions, payment policies and security practices.
Observed customer behaviors to identify security threats and escalate concerns to supervisors.
Recommended merchandise to customers based on needs and preferences.
Recommended optimal merchandise based on customer needs and desires.
Readied merchandise for sales floor by marking items with identifying codes and accurate pricing.
Communicated with customers about [Product or Service] offerings, including policies, restrictions and refund policies.
Stocked shelves and supplies and organized displays to focus customer attention on specific items.
Demonstrated products to customers, discussed features and redirected objections to capture sales.
Educated customers on product and service offerings.
Helped customers sign up for loyalty programs and submitted completed paperwork.
Pilot Travel Centers LLC/Subway - Shift Leader City, STATE, 11/1990 - 11/2005
Coordinated with internal departments to maximize operational efficiency across production and administrative areas.
Kept areas clean, neat and inspection-ready at all times to comply with product guidelines.
Managed and empowered cross-functional teams and implemented continuous improvement programs to increase productivity and quality while reducing costs by [Number]%.
Delegated tasks to employees and monitored activities and task completion.
Documented production levels, materials used and special incidents to keep management informed of daily activities.
Assisted with performance reviews to identify areas of improvement.
Enhanced operations and boosted efficiency through employee training, coaching and creating work schedules and assignments.
Reviewed applications and resumes and recommended top candidates for interviews.
Positioned skilled staff in key areas throughout shift to optimIze department productivity.
Managed schedules, accepted time off requests and found coverage for shifts.
Inspected incoming supplies to conform with materials specifications and quality standards.
Set up, adjusted and maintained machines to operate at peak levels and meet challenging demands.
Coordinated daily shift changes to facilitate tasks and handle special needs or requests.
Created training manual for all employees to use as reference guide.
Complied with company safety procedures, policies and regulations to promote safe working environment.
Maintained visually appealing and effective displays through use of lighting and signage.
Documented receipts, employee hours and inventory movements.
Upheld company standards and compliance requirements for operations and cleanliness of all areas.
Increased customer base and market share by promoting product through diverse channels.
Performed minor equipment repairs to keep jobs on task and notified maintenance department of major machinery failures.
Generated reports to assess performance and make adjustments.
Enforced compliance with housekeeping, safety and sanitary requirements to protect team members and customers.
Transformed work area by increasing production, reducing turnover, eliminating waste and enhancing quality.
Conducted one-on-one coaching sessions with team members resulting in reduced lost time and workplace accidents.
Organized daily workflow and scheduled staff vacations for adequate coverage.
Conducted inventory, resolved discrepancies and completed paperwork to keep system accurate and current.
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