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Ship Dock Associate Resume Example

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SHIP DOCK ASSOCIATE
Summary

Motivated Store Manager with 11+ years of customer service experience and with skills for maintaining profitable stores. Recognized for assessing operational needs and developing solutions to save costs, improve revenues, and drive customer satisfaction. Resourceful and well-organized with excellent leadership and team-building record. It is the kind of records I would like to duplicate here at Amazon if given the opportunities to lead teams.

Skills
  • Leadership capability
  • Proven leadership skills
  • Ability to build relationships
  • Personal companionship
  • Leadership expertise
  • Building strong relations
  • Team leadership skills
Experience
Ship Dock Associate, 06/2018 - CurrentIntoxalock - Virginia Beach , VA
  • Developed an exceptional attendance record with special attention to punctuality and preparation to work upon arrival.
  • Robotic Work Cell Safety and Operation Certified
  • Maintains respect among peers.
  • Critical processing time(CPT) trained.
  • Ship dock problem solves trained.
  • TDR trained.
  • Tranship palletize trained.
  • Tranship water spider trained.
  • Assigns ship dock PG when needed.
  • Ship dock water spider trained.
  • Flats water spider trained.
  • Flats staging trained.
Receiving Associate, 10/2013 - 06/2018Collective Health - San Francisco , CA
  • Assisted and trained new employees on proper receiving concepts
  • Help receive merchandises and also ensures proper product delivery to our customers “Moms”
  • Receives high-value merchandises and stores them appropriately
  • Labeled delivered materials to be sorted and put away

Performed inspections of shipment contents, verifying accuracy against invoices and manifests.

  • Problem-solve merchandise to reflect on-hand inventory.
Partnership Manager, 10/2011 - 09/2013Home Depot - Brookfield , WI

. Bought household goods, and an assortment of electronic products including Laptops/refrigerators, etc. to interested clients

  • Loaded 40” containers and shipped the goods to Africa for sale.
  • Assessed, optimized, and elevated operations to target current and expected demands.
Store Manager, 02/2000 - 09/2011Walgreens - City , STATE
  • Updated store pricing, signage and merchandising based on current promotions.
  • Secured store perimeter and enforced procedures to minimize losses and protect store assets.
  • Increased profits to 1.14 million in a single year for an 8-year losing store by restructuring store layouts, enabling more efficient inventory management, financial planning, and sales performance metric analysis.
  • Developed and implemented promotional strategies to drive business success and maintain budgetary guidelines.
  • Met budget targets by controlling expenses and eliminating wasteful behaviors.
  • Delegated work to employees based on shift requirements, individual strengths, and unique training.
  • Developed and optimized store schedules to meet expected coverage demands and maintain optimal service levels.
  • Assessed, optimized and elevated operations to target current and expected demands.
  • Reorganized the sales floor, changing product layout to optimize customer flow and improve product visibility.
  • Oversaw inventory management with cycle counts, audits and shrinkage control.
  • Hired, trained and managed team of 25 associates, including evaluating performance and enforcing disciplinary actions.
  • Strengthened workflow productivity by hiring, managing and developing top talent.
  • Interviewed, hired, supervised and trained 50 employees and instituted a mentoring program to develop skills, leadership and employee excellence.
  • Supervised and trained team of 25 service clerks and assistant Managers while improving store sales.
  • Maintained adequate temperature and humidity in stock-rooms.
  • Managed store appearance, including merchandising and displays, signage, decorations, and cleaning.
  • Managed sales, reconciled cash and made bank deposits while performing store opening and closing duties.
  • Hired and trained employees to assist in the cosmetics, photo, ales floor and pharmacy departments
  • Addressed customer inquiries and resolved complaints.
  • Counted cash drawers and made bank deposits.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Built loyal customer base by delivering excellent service and stocking in-demand products, including dairy products and new items.
  • Conducted annual staff evaluations and determined staff promotions, realignments and reductions in force as necessary.
  • Arranged inventory in rotation from oldest to newest, moving aging items to customers first to maintain fresh stock.
  • Greeted and assisted all customers daily in high-traffic retailers.
  • Implemented succession planning by training and developing skilled associates into leadership positions.
  • Trained all new assistant managers, pharmacists, pharmacy clerks and department cashiers on store security, monetary procedures, and customer service expectations.
  • Certified Pharmacy Technician 2004 to 2011
Education and Training
Franklin University - City, StateHigh School Diploma
  • 2.95 GPA
  • Major in computer science
  • Associates Degree expected Summer 2021
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How this resume score could be improved?

Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:

83Good
Resume Strength
  • Word choice
  • Strong summary

Resume Overview

School Attended

  • Franklin University

Job Titles Held:

  • Ship Dock Associate
  • Receiving Associate
  • Partnership Manager
  • Store Manager

Degrees

  • High School Diploma

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