Ship Dock Associate Resume Example

• Assisted and trained new employees on proper receiving concepts
• Help receive merchandises and also ensures proper product delivery to our customers “Moms”
• Receives high-value merchandises and stores them appropriately
• Labeled delivered materials to be sorted and put away

Performed inspections of shipment contents, verifying accuracy against invoices and manifests.

• Problem-solve merchandise to reflect on-hand inventory.

. Bought household goods, and an assortment of electronic products including Laptops/refrigerators, etc. to interested clients

• Loaded 40” containers and shipped the goods to Africa for sale.
• Assessed, optimized, and elevated operations to target current and expected demands.

• Updated store pricing, signage and merchandising based on current promotions.
• Secured store perimeter and enforced procedures to minimize losses and protect store assets.
• Increased profits to 1.14 million in a single year for an 8-year losing store by restructuring store layouts, enabling more efficient inventory management, financial planning, and sales performance metric analysis.
• Developed and implemented promotional strategies to drive business success and maintain budgetary guidelines.
• Met budget targets by controlling expenses and eliminating wasteful behaviors.
• Delegated work to employees based on shift requirements, individual strengths, and unique training.
• Developed and optimized store schedules to meet expected coverage demands and maintain optimal service levels.
• Assessed, optimized and elevated operations to target current and expected demands.
• Reorganized the sales floor, changing product layout to optimize customer flow and improve product visibility.
• Oversaw inventory management with cycle counts, audits and shrinkage control.
• Hired, trained and managed team of 25 associates, including evaluating performance and enforcing disciplinary actions.
• Strengthened workflow productivity by hiring, managing and developing top talent.
• Interviewed, hired, supervised and trained 50 employees and instituted a mentoring program to develop skills, leadership and employee excellence.
• Supervised and trained team of 25 service clerks and assistant Managers while improving store sales.
• Maintained adequate temperature and humidity in stock-rooms.
• Managed store appearance, including merchandising and displays, signage, decorations, and cleaning.
• Managed sales, reconciled cash and made bank deposits while performing store opening and closing duties.
• Hired and trained employees to assist in the cosmetics, photo, ales floor and pharmacy departments
• Addressed customer inquiries and resolved complaints.
• Counted cash drawers and made bank deposits.
• Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
• Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
• Built loyal customer base by delivering excellent service and stocking in-demand products, including dairy products and new items.
• Conducted annual staff evaluations and determined staff promotions, realignments and reductions in force as necessary.
• Arranged inventory in rotation from oldest to newest, moving aging items to customers first to maintain fresh stock.
• Greeted and assisted all customers daily in high-traffic retailers.
• Implemented succession planning by training and developing skilled associates into leadership positions.
• Trained all new assistant managers, pharmacists, pharmacy clerks and department cashiers on store security, monetary procedures, and customer service expectations.
• Certified Pharmacy Technician 2004 to 2011