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JC
Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Professional Summary

Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of retail operations. Talented leader with analytical approach to business planning and day-to-day problem-solving. Forward-thinking Manager with 15 years of project management experience in manufacturing environments. Collaborative with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Talented manager with expert planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach. Experienced manager with over 15 years of experience in leadership. Excellent reputation for resolving problems and improving customer satisfaction. Enthusiastic, eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Establishes positive relationships with carriers and representatives through communication and coordination skills. Competent in route planning and shipment method determination. Diligent Shipping and Receiving professional accustomed to promoting efficient warehouse functions to meet production goals and customer needs. Effective at managing fast-paced work with minimal supervision, including inspecting shipments and resolving issues with vendor representatives. Strong records management and planning abilities.

Accomplishments
  • Supervised team of 5 staff members.
  • Documented and resolved performance which led to 100% execution.

Skills
  • Strategic Planning
  • Business planning
  • Staff Management
  • Project Management
  • Ability To Lead
  • Problem-Solving Abilities
  • Food Safety
  • Safe Work Practices
  • Supply Chain
  • Accounting Management
  • Environmental Conditions
  • Logistics
Work History
05/2006 to 04/2021 Shelf Edge Manager III Patterson Companies | Panama City Beach, FL,

Make weekly schedule to planned budget.

Execute Refreshes and New Item cut ins

Read, print and locate items on store Plan-o-grams and store layouts

Plan weekly events.

Hang and take down promotional signage

Execute price changes daily (morning and noon)

Assign product shelf assignment to all plan-o-gram items and displays

Print and hang company coupons

Investigate Inventory issues

Conduct perpetual audits

Conducts Ad audits

Help departments make signs

Run store compliance report

Do yearly employee performance appraisals

Order department and store supplies

Stock New Items, move and clean shelves

Rotate items on shelves

Hold employees accountable to Time and Attendance policy

Attend store meetings

Communicate with Store Leadership, Department Managers, employees , project managers.

Check scales and address scales that were off line

Execute Disco Report

Handled price integrity

  • Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades.
  • Delivered feedback to employee on performance and training needs.
  • Cross-trained existing employees to maximize team agility and performance.
  • Maximized performance by monitoring daily activities and mentoring team of 3 to 6 associates.
  • Achieved 100% average completion rate on all assignments without loss of materials and assets, demonstrating innovative and practical problem-solving skills in high-stress environment.
  • Developed and maintained relationships with loyal customers and suppliers through continual communication and feedback.
  • Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
  • Maximized productivity by keeping detailed records of daily progress and identifying and rectifying areas for improvement.
  • Achieved or exceeded financial goals on regular basis by controlling expenses, optimizing schedules and regulating inventory usage.
  • Onboarded new employees, including training, mentoring and new hire documentation.
07/2004 to 05/2006 Head Cash Control HEB Grocery Store | City, STATE,
  • Trained new associates on POS system and key sales tactics to run cash office.
  • Performed daily account reconciliation and payroll verification to maintain daily records.
  • Maintained petty cash records of debits and credits in accordance with established policies and procedures.
  • Followed company policies, procedures and practices for accurate recordkeeping and loss prevention.
  • Balanced safe, prepared tills and prepared register bags for next sales date.
  • Provided cash handling including sorting and counting coin and currency to make change for associates.
  • Trained new employees on proper cash routines, procedures and requirements.
  • Set up, tested and balanced registers for front-end employees.
  • Performed hourly pick-ups and readings for front end to monitor sales and revenue.
  • Prepared bank deposits and corporate cash shipments.
  • Verified totals, checked store transfers and assisted with price changes.
  • Delivered feedback to employees on performance and training needs.
  • Ordered money for daily needs
  • Made schedule for front and back office (up to 15 employees)
  • Handled customer complaints
  • Communicated with Banks and Store accounting
01/2004 to 07/2004 Receiver HEB Grocery Store | City, STATE,
  • Unloaded pallets and deliveries and organized products in warehouse.
  • Coordinated warehouse organization scheme and product placements.
  • Conducted research to address shipping errors and packaging mistakes.
  • Communicated with carrier representatives, arranging for special deliveries and shipment receipts.
  • Received incoming shipments, compared contents against associated records and transmitted to proper department.
  • Moved shipment materials to and from designated areas using lift and hand trucks.
  • Worked with vendors to schedule more than 2 daily pickups and 7 weekly deliveries.
  • Worked with inventory managers and unloaders to plan deliveries.
  • Compared shipping orders and invoices against contents received to verify accuracy.
  • Helped with Store yearly Inventory
  • Loaded and unloaded boxes and pallets using safe operating procedures and correct equipment
  • Kept work areas clean, safe and organized
  • Worked with vendor representatives to resolve damaged shipments and item shortages, protecting company interests and financial targets
  • Coordinated warehouse organization scheme and product placements
  • Compared shipping orders and invoices against contents received to verify accuracy
  • Restocked products and rotated items according to standard procedures
  • Double-checked cargo inventories and documentation for accuracy
  • Unloaded pallets and deliveries and organized products in warehouse
  • Regularly reviewed invoices and double-checked orders
03/1997 to 01/2004 Head Cash Control HEB Grocery Store | City, STATE,
  • Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades.
  • Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
  • Delivered feedback to employees on performance and training needs.
  • Maximized performance by monitoring daily activities and mentoring team of 15 associates.
  • Achieved 100% average completion rate on all assignments without loss of materials and assets, demonstrating innovative and practical problem-solving skills in high-stress environment.
  • Set up, tested and balanced registers for front-end employees.
  • Researched and resolved account discrepancies.
  • Verified totals, checked store transfers and assisted with price changes.
  • Investigated financial inconsistencies to solve discrepancies and reported to manager.
  • Researched vendor invoices to verify proper payment for deliveries.
  • Fielded phone calls to main business line to gather information and answer inquiries.
  • Trained new employees on proper cash routines, procedures and requirements.
  • Prepared bank deposits and corporate cash shipments.
  • Performed daily account reconciliation and payroll verification to maintain daily records.
  • Provided cash handling including sorting and counting coin and currency to make change for associates.
  • Balanced safe, prepared tills and prepared register bags for next sales date.
  • Trained new associates on POS system and key sales tactics to run cash office.
  • Performed hourly pick-ups and readings for front end to monitor sales and revenue.
  • Verified deposits, rectified discrepancies and processed end-of-day paperwork using ACR with 100% accuracy.
  • Proactively identified all accounting errors by developing cross-referencing databases.
  • Planned efficient emergency procedures to save time for introducing special projects.
  • Carried out day-day-day duties accurately and efficiently.
  • Delivered exceptional level of service to each customer by listening to concerns and answering questions.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Exceeded goals through effective task prioritization and great work ethic.
  • Actively listened to customers' requests, confirming full understanding before addressing concerns.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Created plans and communicated deadlines to ensure projects were completed on time.
  • Used coordination and planning skills to achieve results according to schedule.
Education
Expected in | St Phillips College, San Antonio, TX, GPA:
Expected in | San Antonio College, San Antonio, TX GPA:
Expected in 05/1990 High School Diploma | Highlands High School, San Antonio, TX GPA:
Expected in | Business Finance Southern New Hampshire University, Hooksett, NH GPA:
Certifications
  • Annual Food Safety & Sanitation
  • OSHA Basics of Safety, HazCom & SDS standard
  • Team Building

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Resume Overview

School Attended

  • St Phillips College
  • San Antonio College
  • Highlands High School
  • Southern New Hampshire University

Job Titles Held:

  • Shelf Edge Manager III
  • Head Cash Control
  • Receiver
  • Head Cash Control

Degrees

  • High School Diploma

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