sheet metal mechanic resume example with 10+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - : - -

Skilled and detail-oriented Sheet Metal Mechanic with strong background fabricating and installing commercial sheet metal components and systems. Reviews orders, specifications and applicable codes to create safe, durable structures. Works effectively alone or with team members to meet continuous work demands. Diligent talented at cutting, punching and threading sheet metal for automotive, construction and production needs. Tech-savvy and service-minded individual efficiently modifies, maintains and repairs hvac equipment. In-depth knowledge of equipment structures and job-related materials. Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills. Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued. Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities. Diplomatic customer service professional experienced in defining and analyzing customer requests to resolve issues. Accurate in documenting customer concerns and dedicated to maintaining deep knowledge of products and promotions. Confident communicator recognized for consistently receiving excellent customer feedback.

  • Emergency Protocols
  • Metal Cutting Safety
  • Power Tool Use
  • Equipment Maintenance
  • Report Generation
  • Report Creation
  • Call Documentation
  • De-escalation Techniques
  • Data Entry
  • Understanding Customer Needs
  • Responding to Difficult Customers
  • Creative Problem Solving
  • Multitasking and Prioritization
  • Customer Service
  • Building Customer Trust and Loyalty
  • Calm and Professional Under Pressure
  • Courteous with Strong Service Mindset
  • Data Entry and Maintenance
  • Upselling Products and Services
  • Transaction Processing
  • Upbeat and Positive Personality
  • Verbal and Written Communicatio
  • 54 wpm Typing Speed
  • Efficient and Detail-Oriented
02/2017 to 01/2023
Sheet Metal Mechanic Veterans Administration Stockton, CA,
  • Answered service calls to address ventilation, air conditioning and heating system issues.
  • Inspected existing systems to identify maintenance needs and plan skilled repairs.
  • Verified product quality by checking products for accuracy and completing necessary adjustments.
  • Used various software to develop scale drawings of systems and products.
  • Used power tools to grind, sand and polish metals, plastics and wood products.
  • Prepared metals for industrial processes by cleaning, degreasing and removing impurities from raw materials.
  • Operated heavy machinery to prepare metal products according to customer specifications.
  • Fabricated and altered parts with metal hammers, punches, drills and shears.
  • Interpreted blueprints and schematics to determine duct placement.
  • Achieved maximum efficiency by working with large crews to install ductwork in existing and new builds.
  • Troubleshot problems with components to identify root causes of failures.
  • Fabricated and adjusted component parts with shop and on-site tools.
  • Aligned and balanced overall structures and component parts by using precision instruments.
06/2018 to 12/2020
Kitchen Manager Lunds Byerly's Richfield, MN,
  • Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
  • Motivated kitchen staff by establishing goals to increase productivity and quality.
  • Maintained budgeted food costs using tools within inventory management system.
  • Planned kitchen staff schedules to maximize coverage and encourage collaboration.
  • Assisted restaurant owners with pricing by providing ingredient costs and portioning information.
  • Resolved problems or concerns to satisfaction of involved parties.
  • Maximized team performance by training new employees on proper food handling and restaurant protocols.
  • Oversaw meal preparation and monitored food handling to encourage safety.
  • Explained goals and expectations required of trainees.
  • Distributed food to service staff for prompt delivery to customers.
  • Trained new employees to perform duties.
  • Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
  • Inspected dining and serving areas for cleanliness and proper setup.
  • Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
  • Utilized various preparation and cooking methods to create menu items in accordance with recipes.
  • Received, organized and rotated paper goods and food ingredients.
  • Oversaw food preparation, production and presentation according to quality standards.
  • Worked in close collaboration with team members to ensure customers received high-quality service.
  • Developed and implemented strategies to enhance team performance, improve processes and boost results.
  • Delegated work to staff, setting priorities and goals.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
  • Promoted safe working conditions by monitoring safety procedures and equipment.
  • Coached staff on strategies to enhance performance and improve customer relations.
06/2012 to 05/2019
Customer Service Representative Jet Aviation Us Stuart, FL,
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Mentored new employees on procedures and policies to maximize team performance.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
  • Fielded customer complaints and queries, fast-tracking for problem resolution.
  • Used proven techniques to de-escalate angry customers during telephone interactions.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Improved customer service wait times to mitigate complaints.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Set up and activated customer accounts.
  • Developed strong customer relationships to encourage repeat business.
  • Upheld quality control policies and procedures to increase customer satisfaction.
Education and Training
Expected in to to
: Graphic Design
Itt Technical Institute - Knoxville,
  • Hope Scholarship Recipient

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Resume Overview

School Attended

  • Itt Technical Institute

Job Titles Held:

  • Sheet Metal Mechanic
  • Kitchen Manager
  • Customer Service Representative


  • Some College (No Degree)

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