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Service Supervisor Resume Example

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JC
Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Professional Summary

Welcoming Service Supervisor with outstanding abilities in assisting customers with various inquiries and tasks. Dependable and reliable with excellent training expertise. Experienced leading a team of diverse members by setting high expectations and treating everyone professionally and with respect. Capable pest control professional continuously in touch with customers to resolve issues quickly. Successful at guiding strong crews to accomplish daily objectives complete projects on time. Multi-talented service supervisor consistently rewarded for success in planning and operational improvements. Experience in policy development and staff management procedures positively impacting overall morale and productivity.

Skills
  • Understanding of budgeting
  • Management experience
  • Inspections management
  • Ability to delegate
  • Emotional intelligence
  • Master of priorities
  • Progress monitoring
  • Operations oversight
  • Supervision
  • Budgets
  • Problem resolution
  • Team management
  • Customer service
  • Business operations
  • Operational improvement
  • Team building
Work History
11/2018 to Current Service Supervisor Lennar | Federal Way, WA,
  • Assisted with training and development of team members.
  • Handled customer complaints and inquiries.
  • Updated job knowledge by attending various workshops, training sessions and educational opportunities, including wildlife for both OR./WA.
  • Monitored team's performance and gave feedback when necessary.
  • Used effective verbal communication skills to instruct and direct crews during shifts, build team consensus and accomplish important project milestones.
  • Took on added shifts to accomplish work required to meet customer requirements and schedules.
  • Resolved conflicts and negotiated mutually beneficial agreements between parties.
  • Drove operational improvements which resulted in savings and improved profit margins.
  • Maintained excellent attendance record, consistently arriving to work on time.
  • Handled phone calls in a quick manner to address customer inquiries and concerns.
05/2018 to 07/2018 Inventory Specialist Best Buy | Deptford, NJ,
  • Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
  • Completed daily logs and reports detailing production data such as volume, materials used and quality assurance results, helping management make accurate operational decisions.
  • Increased traceability of cargo through documentation and use of remote tracking systems.
  • Tracked supplies within company.
  • Drafted concise and accurate reports detailing inventory, trends and sales for distribution to upper management and use in strategic planning.
  • Accurately recorded discrepancies of damaged parcels.
  • Recorded adjustments, pallet audits and tracked discrepancies.
  • Performed data entry and completed proper paperwork.
  • Gauged production progress to inform leaders of performance concerns.
  • Reviewed inventory to eliminate unnecessary expenses and provide optimal stock levels.
12/2014 to 04/2018 Retail Supervisor Theworks | Wimbledon, ND,
  • Oversaw continuous floor maintenance and recovery efforts, keeping displays and shelves customer-ready and professionally presented.
  • Trained and oriented associates to maximize team performance.
  • Scheduled workers and delegated assignments to effectively meet expected customer and business demands.
  • Created timely and accurate inventory, cash and production reports for senior managers.
  • Coordinated merchandising of new products, including displays, signage and sales enablement.
  • Engaged associates in daily operations through open communication and upbeat team meetings.
  • Built effective retail teams by instilling culture of collaboration and developing daily plans centered on common group goals.
  • Followed HACCP safety guidelines for correctly receiving and distributing foods.
  • Entered and priced inventory to assist with efficient restocking.
  • Processed exchanges, refunds and team member purchases to keep cashiers focused on efficiently checking out regular customers.
  • Kept merchandise fresh by monitoring use of proper stock rotation procedures and setting up promotions to move out aging products.
  • Monitored cashiers' work and balanced registers to maintain strong financial controls.
  • Answered questions about store policies and concerns to support positive customer experiences.
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Increased sales always+% by offering advice on purchases and promoting additional products.
  • Met and exceeded upsell goals by highlighting target merchandise with strategic promotional approaches.
  • Greeted customers and helped with product questions, selections, and purchases including in-store and e-service transactions.
  • Trained new associates on cash register operations including opening, conducting customer transactions and balancing drawer.
  • Created and led sales promotions and advertising strategies to boost profits and bring in new customers.
  • Assisted customers by answering questions and fulfilling requests.
  • Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
05/2007 to 11/2011 74D Chemical Operations Specialist US Army | City, STATE,
  • Operated and maintained heavy equipment, including hoists and forklifts, to move supplies and contaminated materials.
  • Adhered to all defined safety protocols, company requirements and federal and local laws to maintain safe and controlled environments.
  • Operated power tools, industrial cleaning equipment and sprayers to remove harmful substances from surfaces.
  • Contained dangerous materials on site by building structures or walls to restrict access prior to removal processes.
  • Maintained excellent attendance record, consistently arriving to work on time.
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
  • Resolved conflicts and negotiated mutually beneficial agreements between parties.
Education
Expected in Associate of Science | Science, Technology, and Society Portland Community College, Portland, OR GPA:

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85Good

Resume Strength

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Resume Overview

School Attended
  • Portland Community College
Job Titles Held:
  • Service Supervisor
  • Inventory Specialist
  • Retail Supervisor
  • 74D Chemical Operations Specialist
Degrees
  • Associate of Science