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Service Supervisor Resume Example

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SERVICE SUPERVISOR
Executive Summary
Service Manager with years of managerial experience. Strong strategic-planning and people-management skills.
Professional Experience
Service Supervisor
January 2013 to CurrentPenske Truck Leasing
  • Supervise technicians to meet daily/weekly customer and sub-deadline maintenance goals.
  • Keep customers equipment serviced and operational ready.
  • Ensure ready line excellence to rental units.
  • Coordinate and track breakdown and major repairs with outside venders.
  • Create purchase order(s) and call to order parts.
  • Receive and post parts to work orders as needed.
  • Review and reconcile jobs for proper billing.
SERVICE SUPPORT MMANAGER
January 2011 to January 2013Smith Power Products Inc － Salt Lake City, UT
  • Organize service activities and schedule technicians to service customer's maintenance needs.
  • Schedule travel of technicians and shipping of parts/tools internationally, to Canada, and Mexico.
  • Builds customer relations by quoting, negotiating, and monitoring repairs to meet customer's expectations.
  • Growing customer service by preparing and presenting planned maintenance contracts for equipment based on hourly intervals per manufacture's specifications customize to customers' needs.
  • Works with the service manager to increase productivity and improve customer satisfaction by creating new reporting activities for Work In Progress.
  • Monitor repairs and warranty cases to ensure proper reporting, resolution, and billing.
SERVICE MANAGER
January 1993 to January 2011Cummins Rocky Mountain － Orlando, AZ UT Fl
  • Experienced service manager, with expertise in project management, operations, human resources, sales and marketing, in industrial backup power generation for hospitals and recreational vehicles.
  • Grows new business and increases sales by developing and implementing marketing, dealer development and cost reduction strategies, through trade shows and enhanced process integration procedures.
  • Sustains existing client base, expanding product presence and achieving strong repeat business by building relationships and enhancing customer satisfaction through extensive hand-holding, attentiveness and support.
  • Responsible for scheduling, implementing and updating monthly planned maintenance and inspection for over 750 pieces of equipment with over 2500 service events, recommending repairs for operational readiness.
  • Achieved greater efficiency in tracking, managing and controlling customer equipment status by improving reconciliation processes between parts and service departments.
  • Spearheaded parts inventory for the Service Center, responsible for verifying all inventory counts and generating a variance report noting all discrepancies.
  • Hires, trains, motivates and supervises staff, building team effort, conducting performance reviews, offering suggestions for greater focus and accountability to ensure greater productivity and achievement of goals.
  • Schedules trainings for staff to ensure that technical levels for professional growth are satisfactorily met.
  • Received several Meritorious Awards for excellence in job and leadership performance.
Education
Diploma : 1981Mount Pleasant High School － Mount Pleasant, MI
SPECIALIZED TRAININGS Customer Service Excellence Training 2011 Six Sigma Project: Customer Service Management 2008 Six Sigma Project: Repair Event Cycle Time, Field Service Repairs 2008 Six Sigma Project: Repair Event Cycle Time, In-Shop 2007 Six Sigma Project: Project Management 2006 - 2007 Managing Customer Service 2005 Warrantee Training 2001 Marine Corps Integrated Maintenance Management Systems 1989 Leadership Training Program : 1989
Personal Information
Principled, high level of integrity, dedicated, loyal, dependable, hard-working, strong work ethic Experienced, hands-on, highly motivated, and proactive Leadership, training, team-building, motivating, coaching and talent-developing competencies Enthusiastic, driven, personable, great people skills, effective communicator, wins loyalty Thinks on feet, strong crisis mitigation, conflict resolution and creative problem solving expertise Competent, decisive, level-headed, versatile, works well within budgetary and time constraints Loves a challenge, thrives under pressure, strong commitment to high-quality performance Goal-oriented, results-driven, customer-focused, multi-tasking, goes the extra mile
Skills
backup, billing, contracts, cost reduction, client, customer relations, customer satisfaction, Customer Service, focus, human resources, inspection, inventory, leadership, Leadership Training, Managing, marketing, Works, negotiating, performance reviews, power generation, presenting, processes, Progress, Project Management, Repairs, reporting, sales, scheduling, shipping, Six Sigma, trade shows, Schedule travel
Additional Information
  • SERVICE MANAGER Principled, high level of integrity, dedicated, loyal, dependable, hard-working, strong work ethic Experienced, hands-on, highly motivated, and proactive Leadership, training, team-building, motivating, coaching and talent-developing competencies Enthusiastic, driven, personable, great people skills, effective communicator, wins loyalty Thinks on feet, strong crisis mitigation, conflict resolution and creative problem solving expertise Competent, decisive, level-headed, versatile, works well within budgetary and time constraints Loves a challenge, thrives under pressure, strong commitment to high-quality performance Goal-oriented, results-driven, customer-focused, multi-tasking, goes the extra mile
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Resume Overview

Companies Worked For:

  • Penske Truck Leasing
  • Smith Power Products Inc
  • Cummins Rocky Mountain

School Attended

  • Mount Pleasant High School

Job Titles Held:

  • Service Supervisor
  • SERVICE SUPPORT MMANAGER
  • SERVICE MANAGER

Degrees

  • Diploma : 1981
    SPECIALIZED TRAININGS Customer Service Excellence Training 2011 Six Sigma Project: Customer Service Management 2008 Six Sigma Project: Repair Event Cycle Time, Field Service Repairs 2008 Six Sigma Project: Repair Event Cycle Time, In-Shop 2007 Six Sigma Project: Project Management 2006 - 2007 Managing Customer Service 2005 Warrantee Training 2001 Marine Corps Integrated Maintenance Management Systems 1989 Leadership Training Program : 1989

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