(555) 432-1000,
, , 100 Montgomery St. 10th Floor

Passionate Business Operations Specialist with 19 years of experience in investment banking and offering financial management proficiency. Self-motivated with pro-active approach to problem-solving.

  • Lean Six Sigma training
  • General Leger Balancing
  • Customer Service (Call center)
  • Team Building
  • MS Office
  • MS Excel
  • MS Word
  • MS PowerPoint
  • SharePoint
  • Account reconciliation
  • Accounting, Problem solving
  • Analyst, Proxy
  • Auditing, Reporting
  • Customer Service, Workflow
  • Disaster recovery planning
  • Content management expertise
  • Quantitative skills
  • Experience in leadership
  • Program evaluation
  • Ability to analyze reports
  • Improvement plan knowledge
  • Team management
  • Troubleshooting
  • Data management
  • Conflict resolution
  • Multitasking
Education and Training
UNIVERSITY oF PHOENIX Phoenix, AZ Expected in 2013 B.S : Business Management - GPA :
  • Magna cum laude graduate
Aptive Pest Control - Service Professional
Tucson, AZ, 04/2016 - Current
  • Subject matter expert and point of contact supporting the operational need to over 300 Morgan Stanley's branches.
  • Conduct interviews and new hire trainings along with building project working groups
  • Client/branch support providing step by step guidance ensuring instructions are received and submitted successfully, as well as provide detailed answers to inquires relating to various corporate action events such as: voluntary, mandatory, stock splits, spin-offs, and proxy voting.
  • Quality controlled over 5,000 corporate action events annually to ensure zero avoidable errors contributing to a departmental saving of 2.5 million dollars.
  • Assist with the training of 3 analyst and 2 full time employees in the areas of customer service etiquette, office professionalism, critical problem solving, and daily account reconciliation.
  • Adhere to firm policy and procedures relating to client privacy and government policy, ensuring client data is protected via PII masking.
  • Research and reconcile branch inquires received via Workflow (internal inquire software) before the required due date.
  • Assist with monitoring call center service levels using dash board.
  • Apply Lean Six Sigma concepts to identify workflow inefficiencies.
  • Implement process change to increase workflow, while achieving consistent results for stakeholders.
  • Business continuity plan owner for Wealth Management, responsible for but not limited to; updating the disaster recovery plan, coordinating routine disaster recovery testing, sending email communications related to automatic call tree testing.
  • Work closely with management to develop and maintain a recovery plan that will minimize business interruption.
  • Attend monthly manger meetings to discuss implementation of new group procedures, process improvements, and business results.
M&T Bank - Service Associate
North Tonawanda, NY, 04/2013 - 04/2016
  • Service professional fielding calls from institutional stock plan participants regarding Morgan Stanley’s global Employee Stock Purchase Plans (ESPP).
  • Responsible for executing open market trade transactions for ESPP accounts.
  • Research and reconciliation to ensure daily balancing within global stock plans on corporate action events.
  • Analyze and respond to internal/external queries relating to balancing and incoming cash wires.
  • Adhere to Office of Foreign Asset Control (OFAC) policy and procedures.
  • Records Manager responsible for documenting, compiling, archiving, and shipping privacy forms/documents for over 20 coworkers using Iron Mountain legacy storage database.
  • Participated in Lean Six Sigma training to help identify group inefficiency in staffing, process flow, and offshore oversight.
Citigroup - Domestic/International Income Associate
City, STATE, 12/2005 - 04/2013
  • Allocate foreign dividend payments in the excess of $7.1 billion USD to accounts in accordance with budgetary internal controls, procedures, and other data sources to disburse funds by the use of an automated accounting system.
  • Administer the conversion of foreign currency into USD based on client preference, utilizing SharePoint software to calculate conversion rates for multiple foreign currencies.
  • Research, reconcile, and resolve discrepancies in security general ledger accounts, and report to management.
  • Apply general accepted accounting principles (GAAP) to analyze financial information and prepare financial reports.
  • Offshore oversight, required to identify and resolve aging receivables and deliverable using GAAP.
  • Compile and maintain statistical data for all cash transaction.
  • Draft and process authorized claims to return escheated funds to the registered state.
  • Oversee the process of account disbursements, tax withholding, and 1099 reporting.
  • Responsible for accurate and timely calculation of interest/principal due on bonds.
  • Provide daily and monthly transaction reports to auditors during departmental auditing.
  • Records Manager responsible for documenting, compiling, archiving, and shipping privacy forms/documents for 20 coworkers using Iron Mountain legacy storage database.
  • Data Integrity and Validation (ability to identify anomalies and potential risk).
  • Set annual goals to successfully complete two computer-based lessons to enhance my Microsoft applications skills.
Legg Mason - Stock Dividend Processor
City, STATE, 03/2000 - 12/2005
  • Allocated stock dividends for over 5K clients per month, utilizing the ADP Brokerage Plus System to process various corporate action events.
  • Reconcile and balance daily stock record reports and stock trades within client accounts.
  • Processed daily check deposits via Legg Mason internal check systems platform, ensuring funds were appropriately allocated to entitled holders.
  • Answer branch support inquiries relating to foreign tax withholding and tax residency certifications.
  • Understand and identify process drivers and elements of risk inherent to specific processes.
  • Apply general accepted accounting principles (GAAP) to analyze financial information and prepare financial reports.
  • Member of Morgan Stanley’s Women's Business Alliance (WBA).
  • The WBA is a strategic business-driven effort that brings together employees to ensure that Morgan Stanley continues to attract, retain, develop, and advance the best talent.
  • Member of Morgan Stanley’s Black Employee Networking Group (BENG).
  • BENG recognizes the achievements of African Americans at the firm, and supports their recruitment and professional development by partnering with internal and external organizations in the community.
  • The network invites members to participate in educational and cultural events with the goal of advancing a diverse and inclusive culture at Morgan Stanley.
Activities and Honors
  • Delta Mu Delta International Honor Society in Business (GS-7 government grade)

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