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Service Professional Resume Example

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SERVICE PROFESSIONAL
Professional Summary

Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of hospitality operations. Talented leader with analytical approach to business planning and day-to-day problem-solving. Enthusiastic restaurant professional with knowledge in mixology, beer, liquor and wine along with solid background in team leadership and business decision making. Seven years in field with strong desire to drive business success. Knowledgeable and dedicated customer service professional with extensive experience in the service and hospitality industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Skills
  • Cultural awareness
  • Staff Management
  • Project Management
  • Operations Management
  • Data Management
  • Training & Development
  • First Aid/CPR
  • Encourage positive work environments
  • Teamwork
  • Detail-oriented
  • Compassion
  • Conflict resolution
  • Customer Service
  • Team Building
  • Flexible & Adaptable
  • Relationship-Building
  • Order fulfillment
  • Scheduling
  • Cash Handling
  • Troubleshooting Technical Issues
  • Payment processing
Work History
Service Professional05/2017 to CurrentSeasons 52 Fresh Grill And Wine Bar, Oakbrook Terrace, IL
  • Tracked and analyzed reports to determine needed improvements.
  • Identified objectives of Seasons 52 by analyzing feedback and observing consumers.
  • Used Aloha to model data and forecast trends.
  • Generated reports of findings to help management with making key decisions.
  • Developed effective improvement plans for service.
  • Assisted various departments with change by communicating new improvement plans and expectations.
  • Developed team communications and information for meetings.
  • Monitored all company inventory to ensure stock levels.
  • Completed tasks to ensure compliance with relevant company regulations.
  • Worked closely with all staff to maintain optimum levels of communication to effectively and efficiently complete projects.
  • Maintained facilities, equipment and tools to achieve operational readiness, safety and cleanliness.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Led projects and analyzed data to identify opportunities for improvement.
  • Conducted research, gathered information from multiple sources and presented results.
  • Improved my craft through consistent hard work and dedication to my company.
Bartender06/2016 to 06/2017Park Ridge Country Club, Park Ridge, IL
  • Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines and mixers.
  • Polished glassware, bussed tables and removed debris to keep customer areas fresh and clean.
  • Managed accurate register and produced daily sales reports backing up inventory usage numbers.
  • Maintained secure cash drawers, promptly resolving discrepancies for accuracy.
  • Applied excellent organizational and multitasking abilities to handle simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
  • Kept accurate inventories and notified management of ordering needs for liquor, beer, wine and bar supplies.
  • Kept alcoholic beverages well-stocked and organized to meet expected demands.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Operated efficiently in high-volume settings.
  • Set up glassware, liquor and other necessary supplies for special events.
Manager02/2013 to 10/2016Egg Harbor Cafe, Downers Grove, IL
  • Developed and implemented productivity initiatives, in addition to coordinating itinerary and scheduling appointments.
  • Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
  • Evaluated suppliers by assessing quality, timeliness and compliance of deliveries to maintain tight cost controls and maximize business operational efficiency.
  • Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades.
  • Onboarded new employees, including training, mentoring and new hire documentation.
  • Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
  • Conducted scheduled and impromptu evaluations to assess work performance.
  • Raised performance in areas of sales, management and operations by identifying and targeting areas in need of improvement.
  • Trained new employees in specific job requirements.
  • Facilitated change management activities for department and staff of 56 individuals.
  • Improved operational planning and business frameworks to enhance resource utilization and reduce waste.
  • Cross-trained existing employees to maximize team agility and performance.
  • Achieved or exceeded financial goals on regular basis by controlling expenses, optimizing schedules and regulating inventory usage.
  • Delivered feedback to decision-makers regarding employee performance and training needs.
  • Prepared and recommended long-range plans for development of all service departments.
  • Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
  • Evaluated employees' strengths and assigned tasks based upon experience and training.
  • Set and managed schedules to give proper coverage to required areas and meet customer service demands.
  • Created and implemented aggressive action plan to address pressing cost control needs.
  • Applied customer feedback to develop process improvements and support long-term business needs.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Communicated best practices among on-site and external personnel to align efforts and goals.
  • Raised property accuracy and accountability by creating new automated tracking method.
Education
Downers Grove South, Downers Grove, ILHigh School Diploma, 2010
College Of DuPage, Glen Ellyn, ILAssociate of Arts, Business Management
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Resume Overview

Companies Worked For:

  • Seasons 52 Fresh Grill And Wine Bar
  • Park Ridge Country Club
  • Egg Harbor Cafe

School Attended

  • Downers Grove South
  • College Of DuPage

Job Titles Held:

  • Service Professional
  • Bartender
  • Manager

Degrees

  • High School Diploma , 2010
    Associate of Arts , Business Management

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