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Service Professional Resume Example

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Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Summary

Hardworking and reliable Service Professional with strong ability in creative problem solving and customer service. Offering a warm, personable attitude, strong work ethic and experience. Highly organized, proactive and punctual with team-oriented mentality.

Skills
  • Experience in leadership
  • Content management expertise
  • Ability to analyze reports
  • Program evaluation
  • Working collaboratively
  • Supervision
  • Team building
  • Friendly, positive attitude
  • Team management
  • Training & Development
  • Customer service
  • Troubleshooting
  • Coordination
  • PPE use
Experience
Area Operations Trainer, 05/2021 to Current
Horizon Services West Chester, PA,
  • Created and offered additional materials to enhance training.
  • Explained goals and expectations required of trainees.
  • Developed skill-specific training programs to promote employee development.
  • Developed complete training programs and led training using expert learning techniques.
  • Blended business's goals, mission and values with learning development initiatives to deliver high-quality training to employees.
  • Evaluated client processes, employee performance and training progress to determine additional training needs.
  • Assessed training needs, using employee surveys and interviews to gather data.
  • Scheduled training sessions based on availability of classrooms, equipment and instructors.
  • Designed and directed orientation and training programs to meet client needs.
  • Leveraged simulations, team exercises and group discussions to increase training program engagement.
Service Professional, 08/2019 to 05/2021
Mcdonald's Lebanon, OR,
  • Identified operational and performance issues and worked with managers to resolve concerns.
  • Recognized by management for providing exceptional customer service.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Handled all delegated tasks, including servicing customer homes and providing excellent customer service.
Shift Manager, 07/2012 to 08/2013
Aos Staffing Earth City, MO,
  • Managed schedules, accepted time off requests and found coverage for shifts.
  • Generated reports to assess performance and make adjustments.
  • Positioned skilled staff in key areas throughout shift to optimize department productivity.
  • Enhanced operations and boosted efficiency through employee training, coaching and creating work schedules and assignments.
  • Upheld company standards and compliance requirements for operations and cleanliness of all areas.
  • Documented receipts, employee hours and inventory movements.
  • Led staff meetings for team of 30 to communicate Company standards, recipes and shift goals and objectives.
  • Upheld internal standards and productivity goals to meet customer demand.
  • Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
  • Cross-trained in every store role to maximize operational knowledge.
  • Established ambitious goals for employees to promote achievement and surpass business targets.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Studied existing procedures and policies to offer optimal leadership to employees and maintain operations when standing in for absent managers.
  • Addressed internal and customer-related issues each day and affected strategic resolutions.
  • Forecasted trends in expected business levels and adjusted labor and inventory to match expectations.
  • Reviewed employee performance every six months and delivered constructive feedback to improve weaknesses.
  • Automated office operations, managed client correspondence and tracked records.
  • Trained line/grill personnel and shift supervisors in customer service initiatives.
  • Supervised and trained customer service team members to provide exceptional service, driving retention and satisfaction.
  • Recruited, hired and trained new employees, including monitoring and review of individual performance.
  • Handled over $5,000.00 in funds each day in fast-paced food service environment.
  • Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
Shift Manager/Learning Coach, 01/2000 to 04/2008
Starbucks Coffee Company City, STATE,
  • Generated reports to assess performance and make adjustments.
  • Positioned skilled staff in key areas throughout shift to optimize department productivity.
  • Managed schedules, accepted time off requests and found coverage for shifts.
  • Enhanced operations and boosted efficiency through employee training, coaching and creating work schedules and assignments.
  • Documented receipts, employee hours and inventory movements.
  • Upheld company standards and compliance requirements for operations and cleanliness of all areas.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Cross-trained in every store role to maximize operational knowledge.
  • Addressed internal and customer-related issues each day and affected strategic resolutions.
  • Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
  • Improved productivity initiatives, coordinating itinerary and scheduling appointments.
  • Led staff meetings for team of fifty+ to communicate Corporate training and quality standards. directives.
  • Analyzed operations and market data to assess areas in need of improvement and capitalize on changing conditions.
  • Handled over $5,500.00 in funds each day in fast-paced retail/food service environment.
  • Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
  • Recruited, hired and trained new employees, including monitoring and review of individual performance.
  • Forecasted trends in expected business levels and adjusted labor and inventory to match expectations.
  • Trained managers, shift supervisors and baristas in customer service, food handling and sales initiatives.
  • Led team of fifty + food service and food handling professionals meeting customer needs and expectations.
  • Interacted with prospects and customers at various events, including training seminars and workshops.
  • Partnered with district and regional managers to develop store growth and customer satisfaction goals.
  • Supervised and trained customer service team members to provide exceptional service, driving retention and satisfaction.
  • Assessed, optimized and elevated operations to target current and expected demands.
  • Established ambitious goals for employees to promote achievement and prepare all employees for management positions.
  • Directed schedule of weekly projects and anticipated timelines for milestones and completion dates.
  • Reviewed employee performance every six months/yearly and delivered constructive feedback to improve weaknesses.
  • Studied existing procedures and policies to offer optimal leadership to employees and ran operations when standing in for absent managers.
  • Optimized productivity, streamlined program efficiency, and boosted profitability.
  • Executed training strategies to foster better customer service and promote positive and engaging environment for all.
  • Spearheaded training initiatives to improve employee performance and bottom-line business results.
  • Created weekly schedules for baristas/shift supervisors to keep every shift well-staffed during holidays and busy periods.
  • Automated office operations, managed client correspondence and tracked records.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
Pre School Teacher, 07/1997 to 03/1999
Marymount Childcare Center City, STATE,
  • Organized and led activities to promote physical, mental and social development.
  • Identified children in need of extra support for emotional, health-related or developmental concerns and conceived improvement strategies.
  • Enhanced sensory abilities by giving children access to numerous textures and shapes.
  • Collaborated with parents to develop and maintain strong support networks and build rapport to foster seamless communication.
  • Observed children, using Anecdotal method to record development, interests and skills.
  • Set guidelines for teacher performance and lesson planning and oversaw compliance with established procedures.
  • Administered and documented results of student assessments.
  • Distributed quarterly progress assessments and milestone reports to each parent.
  • Observed children to record development.
  • Encouraged children to be understanding of others, show good manners and instructed in other social development behaviors.
  • Encouraged teaching staff to continually improve strategies and maximize student learning.
  • Identified early signs of emotional and developmental problems in children.
  • Maintained child-friendly environment with access to outdoor activities.
  • Collaborated with colleagues on developing new classroom projects and monthly themes.
  • Addressed emotional and antisocial behaviors with theraputic approaches.
  • Promoted good behaviors by using positive reinforcement methods with children.
  • Supervised up to twelve children on field trips to local parks, fire stations and zoos.
  • Increased student academic performance by diversifying teaching techniques.
  • Created and implemented developmentally appropriate curriculum addressing all learning styles.
  • Enforced behavior expectations at all times.
  • Maintained daily records of individual activities, behaviors, meals and naps.
  • Instructed language arts, math, science and physical education classes for preschool aged children.
  • Taught children foundational skills such as colors, shapes and letters.
  • Incorporated music, art and theater into lesson planning.
  • Established indoor and outdoor safe play environments for toddler-age children.
  • Controlled classroom environments with clearly outlined rules and positive reinforcement techniques.
  • Helped children reach educational and behavioral milestones.
  • Developed professional relationships with parents, teachers, directors and therapists.
  • Observed children for signs of illness, injury, emotional disturbance, learning disorders and speech problems.
  • Implemented hands-on, play-based strategies such as games and crafts for experiential learning.
Education and Training
Course Completion Certification: Pharmacology, Expected in 05/2012
to
Remington College - Cleveland, OH
GPA:
High School Diploma: , Expected in 06/1997
to
East Technical High School - Cleveland, OH
GPA:

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Resume Strength

  • Formatting
  • Length
  • Personalization
  • Strong Summary
  • Target Job
  • Word Choice

Resume Overview

School Attended
  • Remington College
  • East Technical High School
Job Titles Held:
  • Area Operations Trainer
  • Service Professional
  • Shift Manager
  • Shift Manager/Learning Coach
  • Pre School Teacher
Degrees
  • Course Completion Certification
  • High School Diploma

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