service operation manager resume example with 13+ years of experience
- Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
- (555) 432-1000
- resumesample@example.com
- Date of Birth:
- India:
- single:
- :
Experienced manager with excellent customer service skills. Action-oriented with strong ability to communicate effectively with bus operators, customers and upper management. Experienced in ROCC, BOCC and Rail and Bus Terminal policy and procedures, 16 years experience in transportation.
CDL B Passengers endorsement,Reasonable Suspicious Training for Supervisor,Accident Investigator and Respondent, Experienced in Microsoft, Excel and Word Experienced in ROCC Central Control as well as BOCC Assisted Instructor in classroom procedures Rode along with Safety Officer for learning tool. Air Brake Certification Great attitude Clean DMV record DOT regulations Customer-oriented Defensive driving Rail Controller Billing Independent worker Time management Attention to detail Exceptionally organized Microsoft applications Strategic planning Staff retention Relationship building Systems implementation Productivity improvement specialist Troubleshooting and problem solving Contract review and recommendations Flexible Dedicated Client relationships Operations management Staff development Compensation/benefits administration Policy/program development Staff training Supervision and training Sound judgment Complex problem solving Calm under pressure Hiring and retention Training and development Compensation/payroll Labor agreements New hire orientation High customer service standards Call center management experience Self-motivated
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Maintained inventory control for a $ 1 million customer account. Operation Manager for Network Express, Inc which distributes pharmaceutical medication to area Nursing Homes.
Jaunt Inc – VA, State
- Plan, organize, or manage the work of subordinate staff to ensure that the work is accomplished in a manner consistent with organizational requirements.
- Collaborate with other managers or staff members to formulate and implement policies, procedures, goals, or objectives.
- Promote safe work activities by conducting safety audits, attending company safety meetings, or meeting with individual staff members.
- Monitor operations to ensure that staff members comply with administrative policies and procedures, safety rules, union contracts, and government regulations.
- Resolve customer complaints regarding sales and service.
Michaels Stores – Commack, NY
- Signal engineers to begin train runs, stop trains, or change speed, using telecommunications equipment or hand signals.
- Receive information regarding train or rail problems from dispatchers or from electronic monitoring devices.
- Direct and instruct workers engaged in yard activities, such as switching tracks, coupling and uncoupling cars, and routing inbound and outbound traffic.
- Keep records of the contents and destination of each train car, and make sure that cars are added or removed at proper points on routes.
- Operate controls to activate track switches and traffic signals.
- Instruct workers to set warning signals in front and at rear of trains during emergency stops.
- Arrange for the removal of defective cars from trains at stations or stops.
- Observe yard traffic to determine tracks available to accommodate inbound and outbound traffic.
- Document and prepare reports of accidents, unscheduled stops, or delays.
- Instruct workers to regulate air conditioning, lighting, and heating in passenger cars to ensure passengers' comfort.
MTA – City, STATE
- Drive vehicles over specified routes or to specified destinations according to time schedules, complying with traffic regulations to ensure that passengers have a smooth and safe ride.
- Park vehicles at loading areas so that passengers can board.
- Advise passengers to be seated and orderly while on vehicles.
- Handle passenger emergencies or disruptions.
- Report delays or accidents.
- Maintain cleanliness of bus or motor coach.
Network Express Inc – City, STATE
- Interview, select, and train warehouse and supervisory personnel.
- Supervise the activities of workers engaged in receiving, storing, testing, and shipping products or materials.
- Issue shipping instructions and provide routing information to ensure that delivery times and locations are coordinated.
- Review invoices, work orders, consumption reports, or demand forecasts to estimate peak delivery periods and to issue work assignments.
- Schedule or monitor air or surface pickup, delivery, or distribution of products or materials.
- Respond to customers' or shippers' questions and complaints regarding storage and distribution services.
- Track and trace goods while they are en route to their destinations, expediting orders when necessary.
WILMINGTON HIGH SCHOOL - Wilmington, DE
Photographer, Swim Team Assistant, Yearbook Assistant,Towel girl for football games
DUFF'S BUSINESS INSTITUTE - Pittsburgh, PA
Administrative office work, billing, medical coding, assistant to physician, phlebotomist, EKG tech, computer input, assisted in minor surgery.
- Rail Central Control Operator
- BOCC Bus Coordinator
- Operation Manager for 20 employees
- CDL B Skilled Operator
- Service Operation Manager
- Dispatcher
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Resume Overview
School Attended
- WILMINGTON HIGH SCHOOL
- DUFF'S BUSINESS INSTITUTE
Job Titles Held:
- Service Operation Manager
- Rail Controller
- Bus Operator
- Operation Manager
Degrees
- High School Diploma
- Medical Administrative AssistantCertificate given
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