Experienced manager with excellent customer service skills. Action-oriented with strong ability to communicate effectively with bus operators, customers and upper management. Experienced in ROCC, BOCC and Rail and Bus Terminal policy and procedures, 16 years experience in transportation.
CDL B Passengers endorsement,Reasonable Suspicious Training for Supervisor,Accident Investigator and Respondent, Experienced in Microsoft, Excel and Word
Experienced in ROCC Central Control as well as BOCC
Assisted Instructor in classroom procedures
Rode along with Safety Officer for learning tool. Air Brake Certification
Clean DMV record
Attention to detail
Productivity improvement specialist
Troubleshooting and problem solving
Contract review and recommendations
Supervision and training
Complex problem solving
Calm under pressure
Hiring and retention
Training and development
New hire orientation
High customer service standards
Call center management experience
Maintained inventory control for a $ 1 million customer account. Operation Manager for Network Express, Inc which distributes pharmaceutical medication to area Nursing Homes.
Photographer, Swim Team Assistant, Yearbook Assistant,Towel girl for football games
Administrative office work, billing, medical coding, assistant to physician, phlebotomist, EKG tech, computer input, assisted in minor surgery.
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