Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - - -

Experienced manager with excellent customer service skills. Action-oriented with strong ability to communicate effectively with bus operators, customers and upper management. Experienced in ROCC, BOCC and Rail and Bus Terminal policy and procedures, 16 years experience in transportation.


CDL B Passengers endorsement,Reasonable Suspicious Training for Supervisor,Accident Investigator and Respondent, Experienced in Microsoft, Excel and Word

Experienced in ROCC Central Control as well as BOCC

Assisted Instructor in classroom procedures

Rode along with Safety Officer for learning tool. Air Brake Certification

Great attitude

Clean DMV record

DOT regulations


Defensive driving

Rail Controller


Independent worker

Time management

Attention to detail

Exceptionally organized

Microsoft applications

Strategic planning

Staff retention

Relationship building

Systems implementation

Productivity improvement specialist

Troubleshooting and problem solving

Contract review and recommendations



Client relationships

Operations management

Staff development

Compensation/benefits administration

Policy/program development

Staff training

Supervision and training

Sound judgment

Complex problem solving

Calm under pressure

Hiring and retention

Training and development


Labor agreements

New hire orientation

High customer service standards

Call center management experience



Maintained inventory control for a $ 1 million customer account. Operation Manager for Network Express, Inc which distributes pharmaceutical medication to area Nursing Homes.

03/2014 to Current
Service Operation Manager Jaunt Inc VA, State,
  • Plan, organize, or manage the work of subordinate staff to ensure that the work is accomplished in a manner consistent with organizational requirements.
  • Collaborate with other managers or staff members to formulate and implement policies, procedures, goals, or objectives.
  • Promote safe work activities by conducting safety audits, attending company safety meetings, or meeting with individual staff members.
  • Monitor operations to ensure that staff members comply with administrative policies and procedures, safety rules, union contracts, and government regulations.
  • Resolve customer complaints regarding sales and service.
01/2012 to 03/2014
Rail Controller Michaels Stores Commack, NY,
  • Signal engineers to begin train runs, stop trains, or change speed, using telecommunications equipment or hand signals.
  • Receive information regarding train or rail problems from dispatchers or from electronic monitoring devices.
  • Direct and instruct workers engaged in yard activities, such as switching tracks, coupling and uncoupling cars, and routing inbound and outbound traffic.
  • Keep records of the contents and destination of each train car, and make sure that cars are added or removed at proper points on routes.
  • Operate controls to activate track switches and traffic signals.
  • Instruct workers to set warning signals in front and at rear of trains during emergency stops.
  • Arrange for the removal of defective cars from trains at stations or stops.
  • Observe yard traffic to determine tracks available to accommodate inbound and outbound traffic.
  • Document and prepare reports of accidents, unscheduled stops, or delays.
  • Instruct workers to regulate air conditioning, lighting, and heating in passenger cars to ensure passengers' comfort.
08/2009 to 01/2012
Bus Operator MTA City, STATE,
  • Drive vehicles over specified routes or to specified destinations according to time schedules, complying with traffic regulations to ensure that passengers have a smooth and safe ride.
  • Park vehicles at loading areas so that passengers can board.
  • Advise passengers to be seated and orderly while on vehicles.
  • Handle passenger emergencies or disruptions.
  • Report delays or accidents.
  • Maintain cleanliness of bus or motor coach.
10/2007 to 07/2009
Operation Manager Network Express Inc City, STATE,
  • Interview, select, and train warehouse and supervisory personnel.
  • Supervise the activities of workers engaged in receiving, storing, testing, and shipping products or materials.
  • Issue shipping instructions and provide routing information to ensure that delivery times and locations are coordinated.
  • Review invoices, work orders, consumption reports, or demand forecasts to estimate peak delivery periods and to issue work assignments.
  • Schedule or monitor air or surface pickup, delivery, or distribution of products or materials.
  • Respond to customers' or shippers' questions and complaints regarding storage and distribution services.
  • Track and trace goods while they are en route to their destinations, expediting orders when necessary.
Expected in 1981
High School Diploma: Academic

Photographer, Swim Team Assistant, Yearbook Assistant,Towel girl for football games

Expected in
Medical Administrative AssistantCertificate given: Business/Medical Assistant

Administrative office work, billing, medical coding, assistant to physician, phlebotomist, EKG tech, computer input, assisted in minor surgery.

  • Rail Central Control Operator
  • BOCC Bus Coordinator
  • Operation Manager for 20 employees
  • CDL B Skilled Operator
  • Service Operation Manager
  • Dispatcher

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy


Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

How this resume score
could be improved?

Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:


resume Strength

  • Personalization
  • Strong Summary
  • Target Job
  • Typos

Resume Overview

School Attended


Job Titles Held:

  • Service Operation Manager
  • Rail Controller
  • Bus Operator
  • Operation Manager


  • High School Diploma
  • Medical Administrative AssistantCertificate given

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

*As seen in: