service delivery manager solution architect resume example with 20+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
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  • Proactive and meticulous Service Delivery Manager with over 20 years of experience including 14+ years in IT industry associated with SAP. Customer-oriented team player with expertise generating optimal satisfaction levels while building profits and client generation.
  • Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Proven strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
  • Proficient in using independent decision-making skills and sound judgment to positively impact company success. Influencing the team to undergo various training and certifications, contributing towards morale-building activities that enhances employee engagement to boost their performance.
  • Resourceful Manager offering history of success while coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamline operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products.
Skills & Strengths
  • My skills include artful listening, perseverance, and consensus building.
  • Strong Project Management skills with end-to-end Service Delivery.
  • Articulate, decisive leader, top performing team player & quick learner with strong adaptability to detail-oriented approach for managing high team performance through mentoring & problem-solving.
  • Handling global delivery services for both onsite and offshore that includes AMS Support, global rollouts, architecting solutions for ongoing project requirements, promoting strategic innovations to keep client successful.
  • Hardwork and Perseverance have enabled me to accomplish results even at times when timeline expectations have been unrealistic.
  • Escalation matrix, efficient management reporting, SLAs, driving the various program cadence with executive leaders like Monthly Engagement / Quarterly Business Review dashboards so on for tactical and strategic engagement as per governance model.
  • Liaise between business and technical aspects of service delivery to facilitate client success. Establish roadmap priorities and gather requirements to table the solution.
  • Steer strategic client account management, comprising multimillion dollars of corporate revenue.
Service Delivery Manager| Solution Architect, 08/2008 - Current
Fujitsu America Inc City, STATE,
  • Contributed successfully on end to end Service Delivery/ Solutioning for client’s spin-off journey from one among the world's largest chemical leader to independent company.
  • Working as a trusted partner for client’s digital transformation journey for their consistent growth and improving the market share value and revenue since 5 years.
  • Participating Chemical Industry ASUG meetings and supported the customer key note speaker for one of the unique solutions implemented.
  • Managing AMS based Onsite/ Offshore model alongside the business-driven projects.
  • Implemented key initiatives on hosting SAP on Azure cloud alongside OS/DB migration, POC creation for Analytics with AI&ML (SAC), Third Party Logistics integrations with BTP, Various RPA Solutions, SAP Fiori based Supply Chain management processes removing inherited legacy systems by SAP optimized digital solutions for the ease of business and reaping the benefits on a steady growth.
  • Lead roles like OTC Solution Architect/ Project Lead/ Project Manager with various industry segments like Chemical/ Food processing/ Automobile/ Consumer Goods and Cements for implementations, Global rollouts, Unification and support projects with ECC/ HANA/ S4 HANA versions.
  • Diverse industry vertical experience working in manufacturing and consulting organizations enables me in better creating IT Roadmap, Digital Initiatives, Strategic Planning, Solutioning, Budgeting, IT vendors and Partner Management and executing projects / initiatives at reasonable costs aligning to business needs and objectives.
  • Excellent balance of Consulting, Architecting and Program management expertise along with strong leadership and people management skills
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions to meet positive responses through C-SAT surveys.
Sr. OTC Specialist, 08/2007 - 08/2008
Stride IT Technology Solutions City, STATE,
  • SME in Factory Sales/ Stock Transport Orders/ Pricing Determinations/ Partner Determination/ Output Determination/ Revenue Account determinations/ Master Data/ Indian Taxation Consultation/ WRICEF Objects/ Writing Functional Specifications/ Business Blue Print/ Realization/ Cutover and Go live Activities/ Hypercare
  • Extensively worked on EDI interfaces with 850/ 855/ 856/ 940P/ 940E/ 943/ 945/ 810 etc.
  • Extensively Worked on HANA Platform on OTC business processes.
  • Worked on Integration with OTC/ LE/ PP/ QM/ PS/ WM/ MM/ IM/ FICO.
Domain Experience| Sr. Sales Executive, 08/2000 - 07/2006
Orient Blackswan (Formerly Known As Orient Longman City, STATE,
  • Extensively worked on School / Higher Academics/ University textbooks promotions and adoptions to the academic curriculums.
  • Highly responsible for Sales/ Distribution handling/ Invoices/ Returns/ Stocking/ ROI/ Collections in assigned territory (Karnataka State, India)
  • Won many regional achievements and recognitions for achieving over and beyond set targets.
  • Adoptability on market research with major competitors on their conceptual wins and gave the feedback on market trends so the company can adopt required strategies to be the leader amongst the competitors.
  • Exposure in conducting ELT workshops to educate the teachers via exemplary experts from CIEFL/ British Councils.
  • Handling major Distribution networks to enrich the Sales and timely collections to meet year to date Targets and Collection achievements.
Education, Training and Awards
Bachelor of Business Management: Marketing Management , Expected in
University of Mysore - Mysore, India,
Status -

Up-skilled and trained:

  • SAP Analytics on Cloud Functionalities
  • SAP Hybris Functional
  • Member for CoE for Fujitsu and it's clients for various digital solutions.


  • 'Client Experience Award for Unique digital solution for Supply Chain Management Solution for Scale/ Truck interfaces at Plant site'.
  • Various awards like Apex, Asterix, Spotloght, High5 and so on for high customer satisfaction.
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Resume Overview

School Attended

  • University of Mysore

Job Titles Held:

  • Service Delivery Manager| Solution Architect
  • Sr. OTC Specialist
  • Domain Experience| Sr. Sales Executive


  • Bachelor of Business Management

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