service and training manager resume example with 7+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
H: (555) 432-1000
C:
resumesample@example.com
Date of Birth:
India:
:
single:
:
Summary
Qualified individual with well-developed skills in Management and leadership abilities developed over career spanning 10 years including working as Service and Training Manager for Hickory Tavern. Dedicated employee with strong commitment to promoting organization and driving positive change. Motivated to apply education and interpersonal skills and abilities to enhance operations. Eager to learn new skills and advance knowledge with hands-on experience. Proficient in Microsoft softwares and Apple iOS with advanced interpersonal abilities.
Skills
Team leadership, training and development
Onboarding and training
Faculty and staff training
Hospitality and service knowledge
CPR and Child CPR Training
Coaching and training techniques
Outstanding customer service
Individualized and group training
First Aid/CPR
Expert in Crunchtime inventory software
MS Office
Servsafe certified
Experience
Service and Training Manager , 01/2017 - Current Caesars Entertainment Corporation – Reno, NV,
Led training classes and recorded instruction for later use.
Determined course objectives and found or wrote course materials to cover topics.
Led trainings for up to 50 employees on weekly basis.
Monitored team leader incentive and motivational programs.
Created effective training course objectives, course content and all materials.
Utilized Schoox technology to train new employees and provide effective onboarding.
Planned and led training programs on staff development to enhance employee knowledge, engagement, satisfaction and performance.
Mentored team members to succeed and advance within department and company.
Conducted evaluations of training courses to uncover areas in need of improvement.
Analyzed employees' skill levels and implemented new techniques to boost staff knowledge.
Barista Trainer, 02/2020 - Current Starbucks – City, STATE,
Worked with new employees on procedures and policies, including interacting with customers, cleaning areas and making orders.
Taught team members how to make latest drinks and correctly perform new procedures.
Provided individualized instruction to match personal strengths, background and learning style of each employee.
Properly cleaned all equipment, including the Mastrena II machine and dish Hobart and sanitized counters to avoid illness.
Accepted cash and credit card payments, issued receipts and provided change.
Enthusiastically engaged customers during busy periods to keep mood light and fun.
Educated customers on beverage menu items and provided samples of daily brews.
Cross-sold handcrafted drink and food items to customers, boosting store sales to $27,000in a week.
Created hand-crafted beverages based upon customer preferences, resulting in 5% increase in sales.
Inspected freezer and refrigerator prior to each shift to check temperatures levels, ensuring proper functionality.
Coached kitchen team members and motivated performance in order to achieve demanding objectives in high-volume kitchen settings.
Lead Server Trainer, 03/2014 - 02/2017 Carolina Ale House – City, STATE,
Prepared and led foodservice training programs to teach staff various tasks such as stocking and restocking condiments, correctly inputting orders into system and performing credit and debit card transactions.
Maintained operations in full compliance with alcohol service standards and legal requirements to prevent incidents of overserving or underage drinking.
Educated waiters on the menu, memorization strategies and how to convey information in a positive and upbeat manner.
Coordinated optimal guest relations from initial contact through final check-out to boost satisfaction and brand loyalty.
Sought out and implemented methods to improve service and team performance to boost business sustainability.
Developed, improved and managed training programs.
Employee of the month, August 2015
Leader in sales performance multiple weeks
Art Educator Intern, 06/2014 - 01/2015 Tapps Art Center – City, STATE,
Answered 10 to 15 calls per hour to answer customer questions.
Improved profit margins by streamlining operations and workflow and negotiating competitive vendor contracts.
Collaborated in development of artwork organization procedures.
Collaborated with others to discuss new art awareness opportunities.
Learned curatorial tasks and bookkeeping to support office needs.
Improved customer satisfaction by finding creative solutions to problems.
Improved operations by working with team members and customers to find workable solutions.
Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
Helped curate many art shows with my time there.
Collaborated with local schools to teach students about art.
Regulated and produced weekly Newsletter and briefings.
Operated business website.
Education and Training
Bachelor of Arts: Anthropology, Expected in 06/2014 - University of South Carolina - Columbia - Columbia, SC GPA: Status -
Minor in Sociology/ Theater
Dean's List Honoree
: Global Campus, Expected in - Arizona State University - Tempe, AZ GPA: Status -
Completed professional development in Business Leadership roles, Research design, and creating an impact.
Completed coursework in Process and lifetime of a NASA mission, Starbucks Global Academy, Sustainability and Leadership
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