Livecareer-Resume
Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
:
Professional Summary

Dedicated server well-versed in food and beverage operations as well as guest services. Experienced in managing large-scale events or intimate gourmet dining and afternoon tea services. Successful at building relationships with customers to increase loyalty and repeat business. Committed and hardworking server with 20 years of experience processing transactions and assisting customers. Dedicated to resolving issues, answering customer questions and ringing up customers. Creative problem-solver versed in customer service. Organized sales experienced in handling cash, processing payments and cementing patron relationships with excellent interpersonal abilities. Proven history of carefully managing funds to reduce discrepancies. Service-oriented team member with articulate communication skills and friendly demeanor. High-energy server offering 20 years of related experience, organized nature and excellent problem-solving skills. Focused on optimizing procedures to enhance efficiency and drive brand loyalty. Good with decisive, responsible nature. Motivated server with 20 years experience successfully serving customers in busy, restaurants. Recognized for significantly increasing guest check averages by promoting appetizers, specialty items and unique wine selections. Collaborative, thoughtful team leader with clear, comprehensive and directive supervision.

Communicative server dedicated to providing elevated service and providing unforgettable guest experiences. Creative floor leader offering 20 years experience providing service to 25 dinner guests at IHOP restaurant. Detailed organizer of service operations with versatility in stressful circumstances.

Focused and reliable sever bringing high enthusiasm and extensive knowledge of food safety practices. Proven history of excellent customer service and conflict resolution skills. Dedicated to accuracy and streamlining systems for efficient work.

Focused and reliable serving bringing high enthusiasm and extensive knowledge of food safety practices. Proven history of excellent customer service and conflict resolution skills. Dedicated to accuracy and streamlining systems for efficient work.

Ambitious server with 20 years of experience boosting food sales and offering personalized attention to guests. Practiced at promoting seasonal and high-priced items by explaining flavor, and aspects of items. Logical salesperson focused on upselling of customers resulting in additional earnings for restaurant and tips.

Skills
  • Guest Services
  • Cash Handling
  • Hospitality service expertise
  • Sales expertise
  • Bilingual Spanish and English
Education
Riverdale High School Riverdale, CA Expected in 06/1999 High School Diploma : - GPA :
Work History
W.S. Badcock Corporation - Server, Cashier to Go's Specialist
Winterville, NC, 11/2016 - Current
  • Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies
  • Collected credit card, cash and gift certificate payments and dispensed change for cash transactions
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers
  • Monitored guests for intoxication and immediately reported concerns to management, contributing to safe and welcoming environments for all patrons
  • Reviewed and resolved differences between accounting information and cash drawer
  • Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints
  • Assisted customers by answering questions and fulfilling requests
  • Greeted and maintained relationships with regular customers
  • Increased sales by offering advice on purchases and promoting additional products
  • Served needs of more than 25 customers in busy environment
  • Applied comprehensive knowledge of wine, cider and beer as well as appropriate entree pairings, increasing daily beverage sales
Building Materials Holding Corporation - Server, Cashier Hosstes
Eagle Point, OR, 10/2010 - 06/2017
  • Collected credit card, cash and gift certificate payments and dispensed change for cash transactions
  • Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers
  • Cleaned or coordinated cleaning of indoor and outdoor dining spaces, placed trash in receptacles and replenished supplies
  • Kept register accurate through correct billing, payment processing and cash management practices
  • Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints
  • Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers
  • Operated cash register for cash, check and credit card transactions with 15% accuracy
  • Processed POS transactions, including checks, cash and credit purchases or refunds
  • Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers
  • Counted cash in register drawer at beginning and end of shift
  • Bussed and reset 13 tables per shift, working efficiently to keep dining room and work areas clean
  • Answered questions about store policies and concerns to support positive customer experiences
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance
  • Served needs of more than 25 customers in busy day environment
  • Increased sales from $10.00 to $20.00 by upselling food to customers
  • Applied comprehensive knowledge of wine, cider and beer as well as appropriate entree pairings, increasing daily beverage sales by 10%
Claires Stores Inc. - Sales Associate
City, STATE, 11/2012 - 06/2013
  • Applied security and loss prevention training toward recognizing risks and reducing store theft
  • Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise
  • Maintained records related to sales, returns and inventory availability
  • Maintained organized, presentable merchandise to drive continuous sales
  • Engaged with customers to effectively build rapport and lasting relationships
  • Delivered high level of assistance by locating products and checking store system for merchandise at other sites
  • Answered customer questions regarding sizing and accessories and explained how to properly care for merchandise
  • Solved customer challenges by offering relevant products and services
  • Increased sales by 15% over by offering consultation on products and services and applying customer service and upselling techniques
  • Drove team revenue totals by bringing in over in sales
Sweet Tomatoes Restaurant - Crew Leader
City, STATE, 11/2006 - 08/2010
  • Monitored team members to verify work quality and address concerns
  • Maintained clean workplace and supervised end-of-day cleanup activities to remove all debris and unnecessary supplies from customer premises
  • Utilized all machinery and equipment while observing various safety precautions and practices
  • Verified compliance with Occupational Safety and Health Administration (OSHA) regulations to maintain a safe work environment
  • Transported daily work materials to worksite and staged supplies in work area to facilitate timely completion of day's goals
  • Monitored overall team and individual employee performance and compiled data into project reports for supervisor
  • Trained employees in time management and proper ways to complete job duties
  • Cultivated communications with customer and resolved budgetary and logistics issues to move toward project completion
  • Pitched in to help on short-staffed job site and to meet looming project deadlines
  • Discussed daily work requirements with crew and assigned skills-based tasks to enable completion of work
  • Mitigated onsite issues by patiently listening to employee complaints and finding effective methods for resolution
  • Pitched in to help with various job tasks, fill in for sick employees and complete projects
  • Maintained job site daily by collecting and removing trash, clean
  • Trained team on all aspects of operating procedures and company services
  • Supervised crew of 15 employees in multiple project tasks, including general maintenance and asphalt patching
  • Supervised crew of 15 employees in multiple project tasks, including general maintenance and asphalt patch
  • Supervised crew of 15 employees in multiple project tasks, including general maintenance and asphalt patching
  • Instructed crew members in safe work practices and methods, which reduced overall injuries by 0%
  • Settled fights crew member disputes by addressing problems quickly and providing successful mediation
  • Created and followed detailed maintenance schedules for good equipment, resulting in 10% increase in equipment lifetime
  • Maintained job site daily by collecting and removing trash, daily and fast
  • Settled disagreements crew member disputes by addressing problems quickly and providing successful mediation

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Resume Overview

School Attended

  • Riverdale High School

Job Titles Held:

  • Server, Cashier to Go's Specialist
  • Server, Cashier Hosstes
  • Sales Associate
  • Crew Leader

Degrees

  • High School Diploma

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