Hardworking Server who thrives under pressure and goes above and beyond to create unforgettable guest experiences. [20] years experience serving up to [60] dinner guests at [The Peabody Memphis/Southland park/Mexican Restaurants ] restaurant. Customer-oriented server with excellent interpersonal and communication skills. Food and beverage expert. Recently licensed in preparation and sale of alcoholic beverages, and liquor laws. Focused [Server] successful at multi-tasking and delivering prompt and friendly service to all customers. Maintains a positive attitude and a great sense of humor during peak hours. Experienced [server] professional and Bilingual with strong leadership and relationship-building skills.
Skills
Organized and efficient server
ServSafe certification
Quick problem solver
Thrives in fast-paced environment
Courteous, professional demeanor
High energy
Flexible schedule capability
CPR certification
Committed team player
Cash handling expert
Guest relations professional
Liquor and smoking laws familiarity
Up-selling capability
Outgoing and energetic
Decision-making
Training personnel
Customer service
Problem-solving
Presentation skills
Safe food handling
Friendly demeanor
Customer service oriented
Excellent judgment
Bilingual ] fluency
Hand-eye coordination
Client Relations
Critical thinking
Work History
Server Cashier, 04/2016 - 01/2018 National Lutheran Communities & Services – Annapolis, MD,
Consistently provided professional, friendly and engaging service.
Skillfully promoted items on beverage lists and restaurant specials.
Followed all safety and sanitation policies when handling food and beverage to uphold proper health standards.
Set dining tables according to type of event and service standards.
Addressed diner complaints with kitchen staff and served replacement menu items promptly.
Quickly recorded transactions in MICROS system to deliver prompt service.
Immediately reported accidents, injuries or unsafe work conditions to manager.
Demonstrated genuine hospitality while greeting and establishing rapport with guests.
Guided guests through menus while demonstrating thorough knowledge of the food, beverages and ingredients.
Provided friendly and attentive service.
Precisely described menu items and special offerings and appropriately identified wine pairings.
Relayed orders to bar and kitchen by quickly and accurately recording guest selections and keying them into the register.
Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously.
Proactively prepared for large parties and reservations, anticipating planning and staffing needs.
Verified cash drawer against the day’s receipts.
Bussed, cleared, cleaned and set tables in a quiet and efficient manner.
Resolved guest complaints quickly and efficiently.
Delivered quality service by providing a warm and welcoming environment.
Assisted co-workers whenever possible.
Moved and arranged tables, chairs and place settings and organized seating for groups with special needs.
Continually monitored dining rooms for seating availability, service, safety and well-being of guests.
Maintained complete knowledge of restaurant menu, including daily specials.
Assisted with guest inquiries, take-out orders and restaurant cleanliness.
Upheld highest standard for cleanliness of glass and silverware.
Operated all kitchen equipment adeptly.
Bussed and reset tables and kept dining room and work areas clean.
Maintained clean and presentable tables with tableware, spotless glassware, silverware and linens.
Stocked and maintained cleanliness of stations.
Served beverages, breads and butter and replenished items as necessary.
Folded napkins throughout the day to maintain an adequate supply.
Routinely carried large loads of dishes to kitchen for washing.
Displayed enthusiasm and knowledge about the restaurant's menu and products.
Maintained high standards of cleanliness and sanitation.
Assertively upsold alcoholic beverages, appetizers and desserts.
Consistently provided professional, friendly and engaging service.
Followed all safety and sanitation policies when handling food and beverage to uphold proper health standards.
Set dining tables according to type of event and service standards.
Immediately reported accidents, injuries or unsafe work conditions to manager.
Demonstrated genuine hospitality while greeting and establishing rapport with guests.
Provided friendly and attentive service.
Inventoried and restocked items throughout day.
Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously.
Proactively prepared for large parties and reservations, anticipating planning and staffing needs.
Bussed, cleared, cleaned and set tables in a quiet and efficient manner.
Resolved guest complaints quickly and efficiently.
Received frequent customer compliments for going above and beyond normal duties.
Delivered quality service by providing a warm and welcoming environment.
Assisted co-workers whenever possible.
Moved and arranged tables, chairs and place settings and organized seating for groups with special needs.
Effectively listened to, understood and clarified guest concerns and issues.
Maintained complete knowledge of restaurant menu, including daily specials.
Monitored guest for intoxication and immediately reported concerns to management.
Upheld highest standard for cleanliness of glass and silverware.
Routinely removed trash and debris from restaurant.
Line Cook, 01/2007 - 04/2017 National Lutheran Communities & Services – Winchester, VA,
Prepared food items consistently and in compliance with recipes, portioning, cooking and waste control guidelines.
Reduced food costs by [Number] percent by using seasonal ingredients, setting standards for portion size and minimizing waste.
Verified proper portion sizes and consistently attained high food quality standards.
Developed menus, pricing and special food offerings to increase revenue and customer satisfaction.
Instructed new staff in proper food preparation, food storage, use of kitchen equipment and utensils, sanitation and safety issues.
Led shifts while personally preparing food items and executing requests based on required specifications.
Regularly interacted with guests to obtain feedback on product quality and service levels.
Maintained smooth and timely operations in preparation and delivery of meals and kitchen sanitation.
Properly labeled and stored all raw food ingredients including produce, meat, fish, poultry, dairy and dry goods in the appropriate storage room, walk-in refrigerator, freezer or cooler.
Changed and sanitized all cutting boards, benches and surfaces when beginning a new task to avoid cross-contamination.
Cooked and served food and meals in accordance with planned menus, diet plans, recipes, portions, temperature control procedures and facility policies.
Positively engaged with customers, offering menu information, providing suggestions and showing genuine appreciation for their business.
Practiced safe food handling procedures at all times.
Promptly reported any maintenance and repair issues to Executive Chef.
Verified freshness of products upon delivery.
Server, 01/2007 - 04/2017 Bourbon Street Steakhouse And Grill (southland Park) – City, STATE,
Consistently provided professional, friendly and engaging service.
Skillfully promoted items on beverage lists and restaurant specials.
Followed all safety and sanitation policies when handling food and beverage to uphold proper health standards.
Set dining tables according to type of event and service standards.
Addressed diner complaints with kitchen staff and served replacement menu items promptly.
Quickly recorded transactions in MICROS system to deliver prompt service.
Immediately reported accidents, injuries or unsafe work conditions to manager.
Demonstrated genuine hospitality while greeting and establishing rapport with guests.
Guided guests through menus while demonstrating thorough knowledge of the food, beverages and ingredients.
Provided friendly and attentive service.
Precisely described menu items and special offerings and appropriately identified wine pairings.
Relayed orders to bar and kitchen by quickly and accurately recording guest selections and keying them into the register.
Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously.
Proactively prepared for large parties and reservations, anticipating planning and staffing needs.
Verified cash drawer against the day’s receipts.
Bussed, cleared, cleaned and set tables in a quiet and efficient manner.
Resolved guest complaints quickly and efficiently.
Delivered quality service by providing a warm and welcoming environment.
Assisted co-workers whenever possible.
Carefully pulled out guest chairs, placed clean and current menus in front of guests and recorded accurate drink orders.
Moved and arranged tables, chairs and place settings and organized seating for groups with special needs.
Continually monitored dining rooms for seating availability, service, safety and well-being of guests.
Effectively listened to, understood and clarified guest concerns and issues.
Maintained complete knowledge of restaurant menu, including daily specials.
Monitored guest for intoxication and immediately reported concerns to management.
Assisted with guest inquiries, take-out orders and restaurant cleanliness.
Assisted in cashiering and Point of Sale (POS) system procedures during busy hours.
Upheld highest standard for cleanliness of glass and silverware.
Routinely removed trash and debris from restaurant.
Sorted, soaked and washed flatware.
Bussed and reset tables and kept dining room and work areas clean.
Maintained clean and presentable tables with tableware, spotless glassware, silverware and linens.
Served beverages, breads and butter and replenished items as necessary.
Folded napkins throughout the day to maintain an adequate supply.
Routinely carried large loads of dishes to kitchen for washing.
Maintained high standards of cleanliness and sanitation.
Displayed enthusiasm and knowledge about the restaurant's menu and products.
Assertively upsold alcoholic beverages, appetizers and desserts.
Education
High School Diploma: , Expected in 1990 - Lyford High School - Lyford, TX GPA:
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