Server And Cashier Resume Example Company Name

SERVER AND CASHIER

Professional Summary

Dependable server with 2 years of experience providing efficient, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.

Skills

Bagging and packaging
Food safety standards
Refunds and exchanges
Service and supply support
Server support
Safety policies and procedures
Room set up and preparation

Deliveries and storage
Active listening and communication
POS systems understanding
Subtraction and addition
Personal safety and welfare
Teamwork and contribution

Work History

02/2020 - CurrentServer and Cashier | Company Name - City, State

Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags.
Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals.
Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.
Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously.
Prepared beverages and filled food orders for customers.
Helped customers place orders, explained menu items and suggested appropriate options for food allergy concerns.
Checked identification to enforce age regulations for alcoholic beverages.
Greeted and maintained relationships with regular customers.

10/2019 - CurrentAssistant Manager | Company Name - City, State

Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
Monitored employee performance and developed improvement plans.
Coached team on effective upselling and cross-selling methods.
Trained team members in successful strategies to meet operational and sales targets.
Submitted reports to senior management to aid in business decision-making and planning.
Attained expert level of product knowledge, becoming go-to person for major sales and vendor negotiations.
Achieved recognition from senior management for contribution to store success, including managing sales, employees and operations to foster optimal performance.
Handled customer service by dealing with complaints, organizing stock and answering customer questions.
Kept work areas clean, organized and safe to promote efficiency and team safety.
Responded to customer concerns, working with manager to raise customer satisfaction ratings.
Maintained positive customer relationships by responding quickly to customer service inquiries.

04/2018 - 09/2018Hostess | Company Name - City, State

Conducted wait times for dining room and server checks to assess readiness for expected customer loads.
Cultivated positive guest relations by managing information and orchestrating speedy seating.
Governed dining area with natural leadership talents and organizational strategies focused on balancing guest and business needs.
Supervised server balance and monitored table turnover to accurately seat customers and keep customers happy.
Supported servers, food runners and bussers with keeping dining area ready for every guest.
Informed servers of newly seated parties for speedy service.
Monitored seating area and checked restrooms every 30 minutes to keep spotless.
Assigned patrons to tables suitable for needs and restaurant section rotation.
Collaborated with kitchen to inform customers of wait times and answer questions about food.
Monitored front entrance for new guests while assisting servers by taking and delivering drink orders.
Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
Routinely supported other areas of restaurant as requested, including answering telephones and completing financial transactions for other staff members.
Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
Helped servers by taking drink orders, food orders and running the food.

11/2017 - 03/2018Cashier | Company Name - City, State

Counted cash in register drawer at beginning and end of shift.
Regulated cash drawer at start and end of each shift, accounting for errors and resolving inconsistencies.
Processed POS transactions, including checks, cash and credit purchases or refunds.
Arranged paper and electronic payment records to maintain well-organized fill systems and recordkeeping compliance.
Assisted customers by answering questions and fulfilling requests.
Checked bills with counterfeit pens and examined coins to spot and refuse foreign currency.
Answered questions about store policies and concerns to support positive customer experiences.

Education

Expected in 05/2020Tioga High SchoolHigh School Diploma:

Certifications

ServSafe
First Aid/CPR Certified

Resume Overview

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Server and Cashier Resume Example

Resume Score: 80%

DISCLAIMER

Resume Overview

Create a job alert for [job role title] at [location].

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