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senior stylist lead resume example with 11+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Summary

Enthusiastic individual with superior skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting. Excited to begin new challenge with successful team.

Skills
  • Senior leadership support
  • Developing leads
  • Staff development and leadership
  • Educational leadership
  • Guest relations
  • Perform well in high-demand, fast-paced environments
  • Conflict mediation
  • Recruitment and hiring
  • Fast learning
  • Training staff
  • Day-to-day operations
  • Hospitality services
  • Administrative skills
  • Microsoft Office
  • Cash transactions
  • Technologically savvy
Experience
Senior Stylist Lead, 04/2018 - Current
Cost Cutters Hair Salon Southern Pines, NC,
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Improved customer satisfaction by finding creative solutions to problems.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Collaborated in development of Educational programs.
  • Balanced cash drawer daily and performed all opening and closing duties.
  • Assisted with administrative tasks to better understand industry processes.
  • Worked alongside senior team members to learn all related job tasks and roles.
  • Increased overall team efficiency and productivity.
  • Maintained efficient, high-quality services while adhering to budget limitations.
  • Assumed responsibilities of store manager during absences.
  • Cross-trained in every store role to maximize operational knowledge.
  • Conducted employee performance reviews to identify areas for training, provide feedback and set goals for improvement.
  • Created lesson plans and chose supporting materials to promote positive learning experiences.
  • Introduced new learning methods to ensure total comprehension for all students.
  • Managed and organized class records and reports.
Salon Manager, 06/2016 - 04/2018
Ratner Newark, DE,
  • Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
  • Established and updated schedules to meet expected coverage demands and capitalize on individual employee expertise.
  • Developed and implemented promotional strategies to drive business success and maintain budgetary guidelines.
  • Met and exceeded personal sales targets by applying excellent upselling skills and product knowledge to match each customer with optimal selections.
  • Assessed, optimized and elevated operations to target current and expected demands.
  • Established, enforced and updated policies keeping business agile and responsive to changing market conditions.
  • Trained and mentored team members to achieve optimal performance and meet challenging business targets.
  • Increased customer loyalty and brought in new customers with targeted marketing and service strategies.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Set and administered annual operating budget, consistently maintaining controls and preventing overages.
  • Opened salon to prepare for daily demands by setting up registers, counting totals and organizing all needed supplies.
  • Resolved guest complaints.
  • Handled guest complaints, maintaining positive dining experience for all restaurant patrons.
  • Utilized successful strategies for sales, customer service and daily operations to continuously improve overall business and customer base.
  • Supervised all financial transactions related to business, including banking procedures, cash flow and accounting processes.
  • Developed new revenue streams by using social media accounts and strategic marketing activities to entice customers to try salon services.
  • Placed inventory orders, monitored shelf stock and tracked expenses.
Assistant Salon Manager, 08/2009 - 06/2016
Supercuts City, STATE,
  • Recruited, interviewed and hired qualified employees to provide stellar service.
  • Assisted customers by providing excellent service, answering questions and resolving problems.
  • Reviewed daily service and sales figures to address issues such as low performance.
  • Scheduled staff to assign employees shifts, maximize facility use and serve clients based on appointments and walk-in busy hours.
  • Trained and coached staff on front desk duties to ring up customers, apply discounts or gift cards and maintain customer satisfaction.
  • Monitored budgets and purchasing to meet profit goals while offering latest products and services.
  • Oversaw daily operations and equipment cleanliness to meet health, hygiene and safety requirements and customer expectations.
  • Documented daily cash flow, created financial statements and prepared bank deposits to oversee accounting functions.
  • Supervised employees, guided staff and oversaw opening and closing of business day with keyholder duties.
  • Approved time-off requests, reviewed timesheets and prepared documentation for payroll processing.
  • Created work schedules to provide quality service to customers as well as maintain employee satisfaction.
  • Observed employee performance and provided valuable feedback using online performance evaluation software.
  • Trained employees in proper operational procedures and shared company policies and regulations.
  • Reviewed inventory, assessed needs and placed weekly orders to keep stock available for employees.
  • Inspected equipment and work stations to comply with established standards and regulations.
Education and Training
Associate of Arts: Liberal Arts And General Studies, Expected in 01/2021
-
Kingsborough Community College of The City University of New York - Brooklyn, NY
GPA:
Status -
  • National Society of Leadership and Success Member
  • 3.75 GPA

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Resume Overview

School Attended

  • Kingsborough Community College of The City University of New York

Job Titles Held:

  • Senior Stylist Lead
  • Salon Manager
  • Assistant Salon Manager

Degrees

  • Associate of Arts

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