senior program director resume example

• Developed work process flows and diagrams to successfully define program improvements and layout logical operational steps.
• Validated TMS data for transactions, including exception alerts and gap identification.
• Let Implementation of Salesforce.
• Managed development of Web Portal, which provided real-time access to inventory, including electronic BOL signatures.
• Troubleshoot incidents reported by end-users to schedule system changes and identify permanent solutions.
• Implementation of EDI and API integrations, including setup, monitoring, and troubleshooting transaction flow for multiple locations.
• Developed project roadmap to define project objectives and timelines, communicated with operations team and management on processes and programs to improve day-to-day operations.
• Implemented a small parcel batch picking program, which eliminated the small parcel shipping station and generated faster ship times, and saved 27% in labor cost.
• Collected and interpreted key metrics to determine which programs met desired outcomes or required further streamlining for success.
• Enhanced project management skills by defining and presenting solutions and timelines for business needs or technical problems.

• Developed project plans and managed project scope using methodologies to guide projects from conceptualization to Execution and maintenance. Adjusted project plans to account for dynamic targets, staffing changes, and operational specifications.
• Streamlined and Identified data flow inefficiencies and process gaps to drive improvement in manufacturing through optimized integration.
• Designed policies and standard operating procedures for continuous improvement. Defined, implemented, and revised system improvements.
• Analyzed current practices and re-designed and implemented new standard operating procedures resulting in a 32% reduction in manufacturing cost
• Implemented JIT which reduced inventory cost by 37% and increased cube percentage by 35%
• Coordinated operations and communications between cross-functional areas resulting in enhanced visibility and a decrease of 21% in project cost.
• Automation of AP invoice validation and integration with TMS
• Led change and transformation across business areas to deliver benefits and align company resources.

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Director Of Global Process Improvement.... 2011-2014

• Developed implementation methodologies to rein in project costs and project schedules while monitoring tasks to meet milestones during each phase.
• Led implementations, of EDI and API integrations, including setup, mapping, and troubleshooting, transaction flow for multiple locations and government business accounts.
• Responsible for monitoring project progress by tracking activity, risk management, providing resolutions, publishing progress reports, and recommending actions
• Worked with software development and testing team members to design and develop robust solutions to meet requirements for functionality, scalability, and performance.
• Collaborated with cross-functional team to address operating issues, support rapid recovery, and minimize service disruptions.
• Mitigated supplier risk through investigation and sourcing of qualified suppliers and on-site evaluations of processes and capacities.

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Director of Information Technology ....... 2009 - 2011

• Led the implementation of multiple software implementations. Including Cheetah - Logistics operation optimization platform, which automated real-time end-to-end workflow and optimization resulting in a 1.4 million dollar profit within the first year
• Identified issues and resolving problems with hardware and software to improve end-user experience.
• Developed and implemented short and long-term technology programs to determine performance measurements, outcomes, and investment needs.
• Analyzed financial data, developed a budget, and managed expenditures for technology services.

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Director of Operations ................. 2006-2009

• Directed daily operations for multiple facilities in S.C.
• Oversaw the construction and opening of 5 full-service facilities in S.C.
• Re-designed process flows, and executed training programs and policy and procedural changes which contributed to a 29% reduction in cost for 18 facilities.
• Managed the New launch program, which consisted of overseeing 4 acquisitions and mergers, Marketing, Training, and events to unveil the new Compact Equipment product line.

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Director of Transportation ............ 2002-2006

• Consistently met company and department objectives within budget and time constraints.
• Managed day-to-day logistics operations for all divisions, utilized transportation applications to monitor all movements, and analyzed data to design and implement change management and new policies and procedures that decreased transportation costs by 34%
• Spearheaded a program to reduce transportation wait time by managing the opening of RBK Trucking (Owners company) negotiated contracts and the purchase of 106 new top-of-the-line trucks saving over 1.1 million dollars.

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Director of Rental Services ............... 1999-2002

• Managed all aspects of rental services for 17 locations including rental contracts, transportation, service, and parts. Oversaw day-to-day operations, and monitored all departments to implement process improvements resulting in a 24% cost reduction.
• Designed and implemented process improvement that increased and maintained utilization above 87% and increased revenue by 1.8m in the first year.

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Executive Assistant to Owner ...............1997-1999

• Successfully managed assigned programs and delivered on time and within budget. Orchestrated employee appreciation events.
• Developed and implemented the company's online resolution portal.
• Managed executive's calendars, scheduled and completed travel arrangements and planned events.
• Due to my ability to quickly and rationally solve issues I was promoted within 8 weeks of working full-time.