senior program director resume example with 7+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - : - -

Driven youth development specialist, successful at overseeing cost-effective, high-quality programs. Offering extensive experience in managing well-run operations and achieving solid results.

15+ years of non-profit experience. Work with underserved youths ages 5 to 18; Adults 19 to 60. Eight (8+) years of managerial and supervisor experience. Strong knowledge of youth, volunteer & partnership development. Ability to effectively establish and sustain corporate and community relationships. 3 years of sales, marketing & administrative experience. Knowledge of Board Relations & Grant Writing (community & state grants, private sponsorship).

Athletic Accomplishment & Community Involvement
  • Drew University #1 Singles & Doubles Tennis Player (2007-2010); Team Captain (2008-2010); Two Time MVP recipient (2008 & 2009)
  • Four-time selection to the Landmark All-Conference First and Second Team in both singles and doubles.
  • First woman in Drew’s history to win the Flight A NJAIAW tennis tournament ( 2009).
  • Member & Captain of the 2010 Landmark Championship tennis team and competed in the NCAA
    Tournament (2010).
  • US Open Qualifying Tennis Tournament Contestant (Quarter & Semi-Finals, 2009/2010).
  • Assistant Men & Women’s Tennis Coach (2010-2015).
  • PTR Certified Tennis Coach (2014-Present)
  • Strategic Planning Committee Member: Kings County Tennis League (KCTL) (2018-Present)
  • United States Tennis Association (USTA)/New Jersey District Council Member: Vice President of Community Development (2015-2018).
  • United States Tennis Association Middle State Board Member ( Present)
  • Trenton Central High School Board Member: Marketing Advisor (2014-2018)
  • Founder & CEO of She Leads Sports LLC "Empowering girls to become productive women through sport based activities" (2019-Present)

02/2019 to Current
Founder & CEO Engility Corporation Warren, MI,
  • Led startup and opening of youth development business and provided business development, creation of operational procedures and workflow planning.
  • Negotiated key initial contracts and established plans to formalize structure and support growth.
  • Cultivated and maintained industry relationships and customer partnerships to capitalize on opportunities and maximize business success.
  • Devised organizational vision, mission and foundational structure to facilitate early growth.
  • Revitalize business plans and realigned company objectives to increase overall profits.
  • Identify and capitalized on tennis and education opportunity, leveraging connections and resources to slide into gap to launch youth development business.
  • Develop clear mission, vision and culture for company as foundation for growth, branding and development of employee culture.
  • Set pricing structures according to market analytics and emerging trends.
  • Promote company public profile by delivering speeches, writing articles and presenting at industry conferences as public face of organization.
  • Implement robust policies and organizational structures to underpin successful expansion and drive continuous growth.
  • Craft and monitored internal control systems.
  • Monitor business trend forecasts, adjusting budgets and operational plans to maximize growth and opportunities.
  • Create Curriculums and Provide Program Coaching for the following programs: Tennis Program ( Individual and Group Lessons), College Ready Recruit Program ( High School College Readiness & Sport Recruiting), Arrows Mentorship Program ( Personal Development Coaching).
06/2021 to 07/2022
Executive Director Enterprise Information Services Austin, TX,
  • Set organization direction and developed strategies and tactics to fulfill mission.
  • Established strategic direction and goals to accomplish objectives.
  • Implemented quality metrics to track business needs and lead diverse projects.
  • Determined methods and procedures for staffing requirements and allotment of funds to various departments and projects.
  • Assessed potential collaboration opportunities to enhance organizational value and improve efficiency.
  • Recommended appropriate staffing techniques to meet demands and manage costs.
  • Maintained accountability for operational and fiscal integrity, effectively managing a designated budget.
  • Created program to promote new managers from within, leading to cohesive leadership structure.
  • Exceeded sales goals through upselling and cross-selling within existing client base as well as strategically attracting new business.
  • Developed long-range plans for business growth, resulting in 40% increase in annual sales.
06/2018 to 08/2021
Education Manager Enterprise Information Services Herndon, VA,
  • Created and implemented educational content for students using USTA ACE curriculum & Net Generation guidelines.
  • Created and oversaw mentorship programs.
  • Assisted with events planning (fundraisers, galas etc).
  • Assisted in managing year round programs.
08/2019 to 05/2020
Senior Program Director New York Junior Tennis And Learning, NYJTL City, STATE,
  • Managed the Director of Coach Training and Development and Academy Director.
  • Crafted and implemented a strategic program delivery plan to align with overall organizational strategy and mission.
  • Established a program assessment strategy to ensure regular evaluation of Play Rugby’s program delivery.
  • Ensured that systems and processes were in place to support the successful delivery of high-quality youth development programs.
  • Indirectly responsible for the performance of the coaches and volunteers.
  • Managed the overall program budget and reported back regularly to the Executive Director and Board of Directors.
  • Conducted bi-weekly payroll.
  • Established and maintained relationships with existing program partners.
  • Led business development efforts for new program opportunities that fit within the program strategy.
  • Ensured that all team members had access to the resources and support they needed to successfully execute their jobs.
  • Created a “Wrap Around” service program that provided comprehensive support to high school students (exp.
  • College readiness, mentorship, job & volunteer opportunities).
  • Created agendas and communication materials for team meetings.
  • Worked directly with the Executive Director and Chief Operating Officer to maintain the overall health of the organization with a future-focused perspective.
11/2016 to 09/2018
Program Director National Junior Tennis And Learning Of Trenton, NJTLT City, STATE,
  • Located and established partnerships with various organizations, schools & vendors (St John’s, Queens college, New York Hall of Science etc).
  • Created and maintained a positive and professional learning environment for students.
  • Created annual curriculum, budget, and work-scope using DYCD online/connect systems.
  • Cultivated and maintained key relationships with community leaders, partners, funders, volunteers and parents.
  • Recruited, hired, trained and managed staff/volunteers (15-25 annually).
  • Conducted bi-weekly payroll.
  • Scheduled all components of year-round programs-field trips events, guest speakers, site visits etc.
  • Managed program operations and provided strategic leadership for all workers.
  • Liaised between organizations, partners, stakeholder, and members to promote and improve services and communication.
  • Developed robust marketing plans to increase awareness of programs.
  • Proposed and developed new programming ideas and special features to drive audience engagement.
  • Planned and conducted staff meetings to brainstorm new ideas and deliver program and milestone updates.
03/2013 to 06/2016
Program Director Company Name City, State,
  • Cultivated and maintained key relationships.
  • Recruited, hired, trained, managed and evaluated staff/volunteers (35-45 annually).
  • Scheduled all components of programs-education, outreach, field trips, events, visits etc.
  • Prepared monthly reports for Executive Director and Board, showing the status of program progress and other developmental activities, including the status of new partnerships.
  • Increased year-round enrollment numbers from 1,700 to 2,778 in 1.5 years.
  • Expended tennis & education programs from 14 to 25+ elementary and middle schools in the mercer county area.
  • Secured partnerships with surrounding universities & sponsors/donors (Princeton University, TCNJ, Rider U, Bloomberg, Johnson & Johnson, NJM, and PNC Bank).
  • Created an internship program for High School students.
  • Prepared the annual budget, program goals & objectives, curriculum and established a structure for each program.
  • Supported Executive Director in writing grant proposals and narratives (USTA, Community and State Grants).
  • Implemented marketing strategies to help enhance community awareness of the organization.
  • Minimized financial risk by establishing and maintaining best financial practices.
  • Liaised between organizations, partners, stakeholder, and members to promote and improve services and communication.
  • Oversaw completion of productivity goals and educated employees on established company processes.
Education and Training
Expected in 05/2013 to to
Master of Arts: Creative Writing
Drew University - Madison, NJ
Expected in 05/2010 to to
Bachelor of Arts: Economics, Money, Banking & Finance
Drew University - Madison, NJ
Websites, Portfolios, Profiles

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

Your data is safe with us

Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.

Resume Overview

School Attended

  • Drew University
  • Drew University

Job Titles Held:

  • Founder & CEO
  • Executive Director
  • Education Manager
  • Senior Program Director
  • Program Director
  • Program Director


  • Master of Arts
  • Bachelor of Arts

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

*As seen in:As seen in: