Senior Plasma Center Technician Resume Example Biolife Plasma Services

SENIOR PLASMA CENTER TECHNICIAN

Summary

Outgoing and friendly Receptionist delivers customer service and administrative excellence in all facets of clerical support and public interaction. Excels in calendar management and scheduling, data-entry, and database administration. I am a fast learner and I am willing to learn. I strive for success. I work well under pressure and in teams.

Skilled Phlebotomist with more than 3 years of experience in fast-paced hospitals. Expert in quickly and accurately collecting specimens using a variety of venipuncture and capillary puncture techniques. Exceptional bedside manner and adept in easing patients' fears or anxieties. Prepared to bring talent and leadership to growing healthcare facility.

Skills

Teamwork and collaboration
Shorthand writing
Customer and client relations
Security awareness
Time management
Office administration
Customer service
Mail handling
Multi-line telephone systems
Customer-service oriented
Scheduling
Documentation and reporting
Multitasking strengths
Professional demeanor

Bookkeeping
Attention to detail
Sorting and labeling
Health education
Measuring vital statistics
Charting and clinical documentation
Quality control
Patient privacy and confidentiality
Data entry
Detail-oriented
Sample and specimen collection
Venipuncture
Specimen labeling procedures

Experience

BioLife Plasma Services | Casper, WyomingSenior Plasma Center Technician09/2017 - Current

Used the computer app to schedule and manage patient appointments.
Certified that equipment and supplies were properly maintained for quality patient care and safety.
Collected blood, tissue and other laboratory specimens and prepared them for lab testing.
Maintained all confidential personnel files.
Skillfully developed departmental goals, objectives, standards of performance, policies and procedures.
Partnered with team of registered nurses to achieve overall well-being of all patients.
Prepared packages for shipment, pickup or courier delivery.
Greeted customers and visitors in-person and via telephone calls.
Greeted incoming customers in a professional manner and provided friendly, knowledgeable assistance.
Answered inquiries and addressed, resolved or escalated issues to management personnel to ensure client satisfaction.
Kept reception area clean and neat to give visitors a positive impression of the company.
Monitored premises security, screened visitors, updated logs and issued passes.

Kids Works LLC | Casper, WyomingChild Care Provider08/2015 - 09/2017

Set-up and operated line for breakfast and lunch service.
Communicated openly with children's parents about daily activities and behaviors.
Prepared, served and cleaned up daily meals for 10 children.
Maintained a child-friendly environment with access to outdoor activities.
Designed monthly activity schedules.
Engaged with children on an individual basis in a pleasant manner.
Encouraged good behaviors using the positive reinforcement method.
Organized and engaged in recreational activities such as games and puzzles.
Addressed behavioral and learning issues with parents and daycare management.
Maintained a safe play environment by emphasizing and maintaining cleanliness and organization.
Administered medications and kept appropriate records.
Meticulously sanitized toys and play equipment.

Marshalls | Casper, WyomingSales Associate/Receptionist01/2013 - 08/2015

Trained and served as a peer coach for new sales associates.
Prepared merchandise for sales floor.
Prepared merchandise for distribution and placement across sales floor.
Provided repeat customers with exceptional care and attention.
Reported incidents to management.
Directed individuals to merchandise locations.
Suggested accessories and complementary purchases.
Developed positive customer relationships through friendly greetings and excellent service.
Kept work areas clean and neat at all times.
Maintained an up-to-date knowledge of product and service offerings to serve as an informational resource to customers and team members.
Operated the cash register and assisted co-workers with information to the customers about credit cards and any other needs.
Followed latest market trends.
Accepted and processed returns.
Analyzed and properly processed product returns, assisting customers with other selections as needed.
Helped customers with questions, problems and complaints in person and via telephone.
Organized products on racks and displays with focus on visual appeal and brand standards.
Worked collaboratively in team environment.
Verified that all customers received receipts for purchases.

Education and Training

Casper College | Casper, WYHigh School Diploma

Continuing education in Radiology.
Minored in Phlebotomy

Kelly Walsh High School | Casper, WYHigh School Diploma2015

Honor roll student from 2011-2015

Accomplishments

Vitals Testing
Measured an average of 30 patients' weight, height, body temperature, pulse rate and blood pressure daily.
Quality Assurance
Ensured and enforced medical office compliance with HIPAA, OSHA and CLIA regulations for maximum quality and control.
Documentation
Ensured charting accuracy through precise documentation.
Updated and maintained company database to reflect current and accurate client records.
Managed reception area.
Data Entry
Reviewed and updated client correspondence files and scheduling database.
Scheduling
Communicated with patients through phone, fax, email and in person to schedule appointments and answer inquiries.
Patient Charting
Retrieved and re-filed patient charts in proper sequence to maintain organization and up-to-date paperwork information.

Resume Overview

Companies Worked For:

BioLife Plasma Services
Kids Works LLC
Marshalls

School Attended

Casper College
Kelly Walsh High School

Job Titles Held:

Senior Plasma Center Technician
Child Care Provider
Sales Associate/Receptionist

Degrees

High School Diploma
High School Diploma

Senior Plasma Center Technician Resume Example

Resume Score: 80%

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