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senior plasma center technician resume example with 8+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
:
Summary

Outgoing and friendly Receptionist delivers customer service and administrative excellence in all facets of clerical support and public interaction. Excels in calendar management and scheduling, data-entry, and database administration. I am a fast learner and I am willing to learn. I strive for success. I work well under pressure and in teams. 

Skilled Phlebotomist with more than 3 years of experience in fast-paced hospitals. Expert in quickly and accurately collecting specimens using a variety of venipuncture and capillary puncture techniques. Exceptional bedside manner and adept in easing patients’ fears or anxieties. Prepared to bring talent and leadership to growing healthcare facility.

Skills
  • Teamwork and collaboration
  • Shorthand writing
  • Customer and client relations
  • Security awareness
  • Time management
  • Office administration
  • Customer service
  • Mail handling
  • Multi-line telephone systems
  • Customer-service oriented
  • Scheduling
  • Documentation and reporting
  • Multitasking strengths
  • Professional demeanor
  • Bookkeeping
  • Attention to detail
  • Sorting and labeling
  • Health education
  • Measuring vital statistics
  • Charting and clinical documentation
  • Quality control
  • Patient privacy and confidentiality
  • Data entry
  • Detail-oriented
  • Sample and specimen collection
  • Venipuncture
  • Specimen labeling procedures
Education and Training
Casper College Casper, WY Expected in High School Diploma : - GPA :
  • Continuing education in Radiology.
  • Minored in Phlebotomy
Kelly Walsh High School Casper, WY, Expected in 2015 High School Diploma : - GPA :
  •  Honor roll student from 2011-2015
Experience
Biolife - Senior Plasma Center Technician
Saint Paul, MN, 09/2017 - Current
  • Used the computer app to schedule and manage patient appointments. 
  • Certified that equipment and supplies were properly maintained for quality patient care and safety.
  • Collected blood, tissue and other laboratory specimens and prepared them for lab testing.
  • Maintained all confidential personnel files.
  • Skillfully developed departmental goals, objectives, standards of performance, policies and procedures.
  • Partnered with team of registered nurses to achieve overall well-being of all patients.
  • Prepared packages for shipment, pickup or courier delivery.
  • Greeted customers and visitors in-person and via telephone calls.
  • Greeted incoming customers in a professional manner and provided friendly, knowledgeable assistance.
  • Answered inquiries and addressed, resolved or escalated issues to management personnel to ensure client satisfaction.
  • Kept reception area clean and neat to give visitors a positive impression of the company.
  • Monitored premises security, screened visitors, updated logs and issued passes.
North Country Academy - Child Care Provider
Exton, PA, 08/2015 - 09/2017
  • Set-up and operated line for breakfast and lunch service.
  • Communicated openly with children's parents about daily activities and behaviors.
  • Prepared, served and cleaned up daily meals for 10 children.
  • Maintained a child-friendly environment with access to outdoor activities.
  • Designed monthly activity schedules.
  • Engaged with children on an individual basis in a pleasant manner.
  • Encouraged good behaviors using the positive reinforcement method.
  • Organized and engaged in recreational activities such as games and puzzles.
  • Addressed behavioral and learning issues with parents and daycare management.
  • Maintained a safe play environment by emphasizing and maintaining cleanliness and organization.
  • Administered medications and kept appropriate records.
  • Meticulously sanitized toys and play equipment.
Massage Envy - Sales Associate/Receptionist
Tomball, TX, 01/2013 - 08/2015
  • Trained and served as a peer coach for new sales associates.
  • Prepared merchandise for sales floor.
  • Prepared merchandise for distribution and placement across sales floor.
  • Provided repeat customers with exceptional care and attention.
  • Reported incidents to management.
  • Directed individuals to merchandise locations.
  • Suggested accessories and complementary purchases.
  • Developed positive customer relationships through friendly greetings and excellent service.
  • Kept work areas clean and neat at all times.
  • Maintained an up-to-date knowledge of product and service offerings to serve as an informational resource to customers and team members. 
  • Operated the cash register and assisted co-workers with information to the customers about credit cards and any other needs.
  • Followed latest market trends.
  • Accepted and processed returns.
  • Analyzed and properly processed product returns, assisting customers with other selections as needed.
  • Helped customers with questions, problems and complaints in person and via telephone.
  • Organized products on racks and displays with focus on visual appeal and brand standards.
  • Worked collaboratively in team environment.
  • Verified that all customers received receipts for purchases.
Activities and Honors
Accomplishments
  • Vitals Testing
    Measured an average of 30 patients' weight, height, body temperature, pulse rate and blood pressure daily.
  • Quality Assurance
    Ensured and enforced medical office compliance with HIPAA, OSHA and CLIA regulations for maximum quality and control.
  • Documentation
    Ensured charting accuracy through precise documentation.
  • Updated and maintained company database to reflect current and accurate client records.
  • Managed reception area.
  • Data Entry
    Reviewed and updated client correspondence files and scheduling database.
  • Scheduling
    Communicated with patients through phone, fax, email and in person to schedule appointments and answer inquiries.
  • Patient Charting
    Retrieved and re-filed patient charts in proper sequence to maintain organization and up-to-date  paperwork information.

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Resume Overview

School Attended

  • Casper College
  • Kelly Walsh High School

Job Titles Held:

  • Senior Plasma Center Technician
  • Child Care Provider
  • Sales Associate/Receptionist

Degrees

  • High School Diploma
  • High School Diploma

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