Senior Patient Access Rep Resume Example University Of Miami Hospital, Oral And Maxillofacial Surgery

SENIOR PATIENT ACCESS REP

Summary

A motivated administrative professional seeking a position in a challenging environment. Over 5 years experience successfully providing administrative and secretarial support to the operational department. Positive and upbeat team player with good communication and time management abilities.

Skills

Fluent in Spanish
Teambuilding
Organization

Reliable and trustworthy
Adminstrative
Insurance company knowledgeable

Experience

03/2020 - CurrentSenior Patient Access RepUniversity of Miami Hospital, Oral and Maxillofacial Surgery | Miami, Florida

Schedule, confirm or cancel all appointment(s) for patients on a computerized scheduling system and work with the supervisor to meet these goal.
Secure payment for services rendered on date of service and past due balances.
Answer multiple phone lines.
Track faxes and incoming mail.
Verify referral forms are complete prior to patients upcoming appointments.
Upload medical record documents to patient account.
Verify patient eligibility and benefits via phone or website.
Initiate authorization requests for procedures done in clinic.
Receive, review and forward claim inquires on behalf of patients to the billing department for further assistance.
Complete Cash Drawer(s) by depositing cash and/or checks into Bank Pro system.
Assist multiple patients at one time in person and over the phone.
Assist in training new hires.
Communicates any issues to management.
Monitors patient flow, staff productivity and related reporting.
Oversees employee, patient, and physician relations and problem resolution as it occurs in the office.
Accurately prepare clinic for the following day or prepare clinic in advance for the following days/week.
Assembled registration paperwork and placed identification bands on patient.
Verified demographics and insurance information to register patients in computer system.
Documented and managed patient information using Epic.
Applied HIPAA Privacy and Security Regulations while handling patient information.
Organized and maintained records by updating and obtaining both personal and financial information from patients.
Obtained necessary signatures for privacy laws and consent for treatment.
Submitted fees and claims to insurance companies manually or digitally.
Processed patient responsibility estimate determined by insurance at pre-registration.

11/2016 - 03/2018Service Department DispatcherIntegrated Security Systems | Miami, Florida

Scheduled and dispatched over 30 daily services calls based on parts needed Maintained current knowledge of all personnel in ﬁeld and all completed deliveries or delays.
Responsible for input of service tickets and dispatching ﬁre technicians.
Forecast workload for 2-3 days.
Maintained records related to delivery and customer receipt.
Consistently provided exceptional service and attention to customers.
Set schedules, implemented new policies and worked with managers to optimize operational procedures and establish clear objectives.
Tracked all changes in computer system to keep records current and accurate.

10/2013 - 07/2016Administrative AssistantKelly Tractor Co | Miami, Florida

Directed customer communication to appropriate department personnel, in addition to providing information to resolve inquiries.
Processed ﬁnancial documents including contracts, expense reports and invoices.
Communicated with customers to place and receive orders, request maintenance services and deliver instruction on behalf of oﬃce management.
Contacted customers via phone and email to conﬁrm deliveries and follow up with inquiries.
Set up and maintained physical and electronic ﬁling systems.
Assisted with administrative tasks, including ﬁling, and answering phones.

03/2018ParalegalLaw Oﬃces Of Carlos Muniz | Miami, Florida

Consulted with clients, witnesses and legal professionals to deﬁne and document case details.
Organized and executed court calendar with daily cases and supervisor meetings.
Submitted letter briefs to oﬃce of attorney general seeking authority to withhold public documents.
Drafted motions, briefs and other legal documents associated with litigation process.
Coordinated subpoena services and other day-to-day support activities for legal oﬃce.
Participated in client interviews, observed questioning process and took notes to document information.
Facilitated eﬃcient communication between judges, court administration, government agencies and attorneys.
Organized exhibits for trial, preparing materials and supporting documentation for easy display and admittance.
Responded quickly to client calls and inquiries, asking open-ended questions to deliver applicable information.

Education

2018
Florida International University | Miami, FL

2007High School Diploma
Miami Springs Senior High School | Miami Springs, FL

Languages

Spanish

Resume Overview

Companies Worked For:

University of Miami Hospital, Oral and Maxillofacial Surgery
Integrated Security Systems
Kelly Tractor Co
Law Oﬃces Of Carlos Muniz

School Attended

Florida International University
Miami Springs Senior High School

Job Titles Held:

Senior Patient Access Rep
Service Department Dispatcher
Administrative Assistant
Paralegal

Degrees

2018
2007 High School Diploma

Senior Patient Access Rep Resume Example

Resume Score: 80%

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