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Senior Patient Access Rep Resume Example

Resume Score: 80%

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SA
SENIOR PATIENT ACCESS REP
Summary

A motivated administrative professional seeking a position in a challenging environment. Over 5 years experience successfully providing administrative and secretarial support to the operational department. Positive and upbeat team player with good communication and time management abilities.

Skills
  • Fluent in Spanish
  • Teambuilding
  • Organization
  • Reliable and trustworthy
  • Adminstrative
  • Insurance company knowledgeable
Experience
03/2020 - CurrentSenior Patient Access RepUniversity of Miami Hospital, Oral and Maxillofacial Surgery | Miami, Florida
  • Schedule, confirm or cancel all appointment(s) for patients on a computerized scheduling system and work with the supervisor to meet these goal.
  • Secure payment for services rendered on date of service and past due balances.
  • Answer multiple phone lines.
  • Track faxes and incoming mail.
  • Verify referral forms are complete prior to patients upcoming appointments.
  • Upload medical record documents to patient account.
  • Verify patient eligibility and benefits via phone or website.
  • Initiate authorization requests for procedures done in clinic.
  • Receive, review and forward claim inquires on behalf of patients to the billing department for further assistance.
  • Complete Cash Drawer(s) by depositing cash and/or checks into Bank Pro system.
  • Assist multiple patients at one time in person and over the phone.
  • Assist in training new hires.
  • Communicates any issues to management.
  • Monitors patient flow, staff productivity and related reporting.
  • Oversees employee, patient, and physician relations and problem resolution as it occurs in the office.
  • Accurately prepare clinic for the following day or prepare clinic in advance for the following days/week.
  • Assembled registration paperwork and placed identification bands on patient.
  • Verified demographics and insurance information to register patients in computer system.
  • Documented and managed patient information using Epic.
  • Applied HIPAA Privacy and Security Regulations while handling patient information.
  • Organized and maintained records by updating and obtaining both personal and financial information from patients.
  • Obtained necessary signatures for privacy laws and consent for treatment.
  • Submitted fees and claims to insurance companies manually or digitally.
  • Processed patient responsibility estimate determined by insurance at pre-registration.
11/2016 - 03/2018Service Department DispatcherIntegrated Security Systems | Miami, Florida
  • Scheduled and dispatched over 30 daily services calls based on parts needed Maintained current knowledge of all personnel in field and all completed deliveries or delays.
  • Responsible for input of service tickets and dispatching fire technicians.
  • Forecast workload for 2-3 days.
  • Maintained records related to delivery and customer receipt.
  • Consistently provided exceptional service and attention to customers.
  • Set schedules, implemented new policies and worked with managers to optimize operational procedures and establish clear objectives.
  • Tracked all changes in computer system to keep records current and accurate.
10/2013 - 07/2016Administrative AssistantKelly Tractor Co | Miami, Florida
  • Directed customer communication to appropriate department personnel, in addition to providing information to resolve inquiries.
  • Processed financial documents including contracts, expense reports and invoices.
  • Communicated with customers to place and receive orders, request maintenance services and deliver instruction on behalf of office management.
  • Contacted customers via phone and email to confirm deliveries and follow up with inquiries.
  • Set up and maintained physical and electronic filing systems.
  • Assisted with administrative tasks, including filing, and answering phones.
03/2018ParalegalLaw Offices Of Carlos Muniz | Miami, Florida
  • Consulted with clients, witnesses and legal professionals to define and document case details.
  • Organized and executed court calendar with daily cases and supervisor meetings.
  • Submitted letter briefs to office of attorney general seeking authority to withhold public documents.
  • Drafted motions, briefs and other legal documents associated with litigation process.
  • Coordinated subpoena services and other day-to-day support activities for legal office.
  • Participated in client interviews, observed questioning process and took notes to document information.
  • Facilitated efficient communication between judges, court administration, government agencies and attorneys.
  • Organized exhibits for trial, preparing materials and supporting documentation for easy display and admittance.
  • Responded quickly to client calls and inquiries, asking open-ended questions to deliver applicable information.
Education
2018
Florida International University | Miami, FL
2007High School Diploma
Miami Springs Senior High School | Miami Springs, FL
Languages

Spanish

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Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

Companies Worked For:

  • University of Miami Hospital, Oral and Maxillofacial Surgery
  • Integrated Security Systems
  • Kelly Tractor Co
  • Law Offices Of Carlos Muniz

School Attended

  • Florida International University
  • Miami Springs Senior High School

Job Titles Held:

  • Senior Patient Access Rep
  • Service Department Dispatcher
  • Administrative Assistant
  • Paralegal

Degrees

  • 2018
    2007 High School Diploma

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