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senior learning development consultant resume example with 19+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
:
Summary
Passionate, driven, results-focused learning professional with 14 years' experience designing, developing, and delivering targeted learning solutions aligned to the organization's goals and strategic growth objectives.
Highlights
: Organizational Development, Change Management, Strategic Leadership, Project Management, RACI, Process Improvement, Performance Improvement, Needs Assessment, Interviewing, Survey Development, Conducting Focus Groups, Gap Analysis, Training Facilitation, Onboarding, Career Coaching, Competency Mapping, Empathy Mapping, Instructional Design, ADDIE Model, Blended Learning, Virtual Learning, Lectora, Articulate, Brainshark, Camtasia, Adobe Captivate|Fireworks|Connect, Snagit, SCORM, LMS Administration, Cornerstone OnDemand, SharePoint, Microsoft Office
Education
Pfeiffer University Charlotte, NC Expected in 08/05 M.S : Leadership and Organizational Change - GPA : Leadership and Organizational Change
Appalachian State University Boone, NC Expected in 05/01 B.S : Industrial/Organizational Psychology - GPA : Industrial/Organizational Psychology
Accomplishments
Experience
Apex Systems - Senior Learning & Development Consultant
Marlborough, MA, 01/2015 - Present
  • Association for Talent Development (ATD) member and recipient of E-Learning Design Program certificate.
  • CareerFOCUS (Lee Hecht Harrison), ADKAR (Prosci), DISC (DISCcert), Myers-Briggs Type Indicator (MBTI), SOCIAL STYLE & Versatility (TRACOM Group), StrengthsFinder 2.0 (Gallup), The 7 Habits of Highly Effective People (FranklinCovey), Focus: Achieving Your Highest Priorities (FranklinCovey), Leading at the Speed of Trust (FranklinCovey), Crucial Conversations (VitalSmarts), Crucial Confrontations (VitalSmarts), Career Conversations for Managers (Career Systems International), CareerPower 3.0 (Career Systems International), Leading Diverse Teams (PRISM International, Inc.).
Apex Systems - Sr. Performance Consultant
Maryland Heights, MO, 11/2015 - 01/2015
  • Engineered compliance training redesign via content validation, consolidation and reporting, enhanced instructional interactions, competency assessment/test-out, and learner-driven navigation structure based on need, experiential application, and competency, resulting in a 49% increase in employee satisfaction and a 22% decrease in regulatory fines related to training non-compliance.
  • Consulted on organizational effectiveness and KPIs, in partnership with change champions and business unit leaders, to orchestrate cultural development and organizational change initiatives with direct impact to the bottom line.
  • Provided thought leadership and direction for leadership development across the organization, including capability building, competency models, talent reviews, individual and group assessments, and learning curricula and strategies in support of TIAA-CREF's immersive talent-centric culture.
Maximus, Inc. - Instructional Designer
Oklahoma City, OK, 06/2015 - 11/2015
  • Designed and developed self-paced learning modules and corresponding job aids/SOPs for employees on ABBOTT PRISM System and Sample Suitability.
City Of Charleston - Instructional Designer
Charleston, WV, 01/2015 - 04/2015
  • Designed and developed self-paced learning modules and corresponding job aids/SOPs for brokers on use of EquiFirst's loan origination system.
Premier, Inc - Training & Development Manager
City, STATE, 04/2015 - 12/2015
  • Supervised team of 10 direct reports, managed departmental budget, monitored and assessed performance data, developed strategy, lead implementation for leadership and learning solutions with significant impact on customer and financial results, and administered mid-year/year-end review and goal setting/development planning process.
  • Provided coaching, facilitation, team development, whole systems analysis, process reengineering and organizational development services in consultation with executive leaders and senior managers to implement organizational improvement initiatives and assure alignment to the organization's goals and strategic growth objectives.
Lash Group Healthcare Consultants - Training Specialist
City, STATE, 11/2015 - 04/2015
  • Designed and developed self-paced learning modules for pharmaceutical clients generating $125k in revenue for Lash Group.
  • Consulted on organizational development issues, assessing root cause/performance gaps and implementing appropriate interventions, including: team building, strategic planning, change management, leadership development, and program redesign.
Carolinas HealthCare System CHS - Program Coordinator
City, STATE, 09/2015 - 10/2015
  • Managed Carolinas HealthCare System's campus recruiting program, partnering with local colleges and universities to identify and acquire future organizational talent.
Skills
Administrative, Adobe, Articulate, budget, Change Management, Coaching, consultation, content, clients, delivery, direction, Financial, Financial Advisor, Fireworks, Focus, goal setting, Instructional Design, team building, Leadership, team development, leadership development, loan origination, Microsoft Office, SharePoint, Needs Assessment, navigation, Organizational Development, organizational, PRISM, process reengineering, Process Improvement, Project Management, speaker, recruiting, reporting, strategy, Strategic, strategic planning, systems analysis, time management, Type, validation, year-end

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Resume Overview

School Attended

  • Pfeiffer University
  • Appalachian State University

Job Titles Held:

  • Senior Learning & Development Consultant
  • Sr. Performance Consultant
  • Instructional Designer
  • Instructional Designer
  • Training & Development Manager
  • Training Specialist
  • Program Coordinator

Degrees

  • M.S
  • B.S

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