Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Passionate, driven, results-focused learning professional with 14 years' experience designing, developing, and delivering targeted learning solutions aligned to the organization's goals and strategic growth objectives.
: Organizational Development, Change Management, Strategic Leadership, Project Management, RACI, Process Improvement, Performance Improvement, Needs Assessment, Interviewing, Survey Development, Conducting Focus Groups, Gap Analysis, Training Facilitation, Onboarding, Career Coaching, Competency Mapping, Empathy Mapping, Instructional Design, ADDIE Model, Blended Learning, Virtual Learning, Lectora, Articulate, Brainshark, Camtasia, Adobe Captivate|Fireworks|Connect, Snagit, SCORM, LMS Administration, Cornerstone OnDemand, SharePoint, Microsoft Office
Senior Learning & Development Consultant, 01/2015 - Present
Apex Systems Marlborough, MA,
  • Association for Talent Development (ATD) member and recipient of E-Learning Design Program certificate.
  • CareerFOCUS (Lee Hecht Harrison), ADKAR (Prosci), DISC (DISCcert), Myers-Briggs Type Indicator (MBTI), SOCIAL STYLE & Versatility (TRACOM Group), StrengthsFinder 2.0 (Gallup), The 7 Habits of Highly Effective People (FranklinCovey), Focus: Achieving Your Highest Priorities (FranklinCovey), Leading at the Speed of Trust (FranklinCovey), Crucial Conversations (VitalSmarts), Crucial Confrontations (VitalSmarts), Career Conversations for Managers (Career Systems International), CareerPower 3.0 (Career Systems International), Leading Diverse Teams (PRISM International, Inc.).
Sr. Performance Consultant, 11/2015 - 01/2015
Apex Systems Maryland Heights, MO,
  • Engineered compliance training redesign via content validation, consolidation and reporting, enhanced instructional interactions, competency assessment/test-out, and learner-driven navigation structure based on need, experiential application, and competency, resulting in a 49% increase in employee satisfaction and a 22% decrease in regulatory fines related to training non-compliance.
  • Consulted on organizational effectiveness and KPIs, in partnership with change champions and business unit leaders, to orchestrate cultural development and organizational change initiatives with direct impact to the bottom line.
  • Provided thought leadership and direction for leadership development across the organization, including capability building, competency models, talent reviews, individual and group assessments, and learning curricula and strategies in support of TIAA-CREF's immersive talent-centric culture.
Instructional Designer, 06/2015 - 11/2015
Maximus, Inc. Oklahoma City, OK,
  • Designed and developed self-paced learning modules and corresponding job aids/SOPs for employees on ABBOTT PRISM System and Sample Suitability.
Instructional Designer, 01/2015 - 04/2015
City Of Charleston Charleston, WV,
  • Designed and developed self-paced learning modules and corresponding job aids/SOPs for brokers on use of EquiFirst's loan origination system.
Training & Development Manager, 04/2015 - 12/2015
Premier, Inc City, STATE,
  • Supervised team of 10 direct reports, managed departmental budget, monitored and assessed performance data, developed strategy, lead implementation for leadership and learning solutions with significant impact on customer and financial results, and administered mid-year/year-end review and goal setting/development planning process.
  • Provided coaching, facilitation, team development, whole systems analysis, process reengineering and organizational development services in consultation with executive leaders and senior managers to implement organizational improvement initiatives and assure alignment to the organization's goals and strategic growth objectives.
Training Specialist, 11/2015 - 04/2015
Lash Group Healthcare Consultants City, STATE,
  • Designed and developed self-paced learning modules for pharmaceutical clients generating $125k in revenue for Lash Group.
  • Consulted on organizational development issues, assessing root cause/performance gaps and implementing appropriate interventions, including: team building, strategic planning, change management, leadership development, and program redesign.
Program Coordinator, 09/2015 - 10/2015
Carolinas HealthCare System CHS City, STATE,
  • Managed Carolinas HealthCare System's campus recruiting program, partnering with local colleges and universities to identify and acquire future organizational talent.
M.S: Leadership and Organizational Change, Expected in 08/05
Pfeiffer University - Charlotte, NC
Leadership and Organizational Change
B.S: Industrial/Organizational Psychology, Expected in 05/01
Appalachian State University - Boone, NC
Industrial/Organizational Psychology
Administrative, Adobe, Articulate, budget, Change Management, Coaching, consultation, content, clients, delivery, direction, Financial, Financial Advisor, Fireworks, Focus, goal setting, Instructional Design, team building, Leadership, team development, leadership development, loan origination, Microsoft Office, SharePoint, Needs Assessment, navigation, Organizational Development, organizational, PRISM, process reengineering, Process Improvement, Project Management, speaker, recruiting, reporting, strategy, Strategic, strategic planning, systems analysis, time management, Type, validation, year-end

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School Attended

  • Pfeiffer University
  • Appalachian State University

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  • Senior Learning & Development Consultant
  • Sr. Performance Consultant
  • Instructional Designer
  • Instructional Designer
  • Training & Development Manager
  • Training Specialist
  • Program Coordinator


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