Experienced Multi-discipline professional, well-versed in Agile & Scrum methodologies and the principles of product development with 11 years experience in Healthcare & Commercial IS/IT across various roles. Excellent relationship-building, organizational & project management skills with a focus on overcoming technical challenges and implementing successful resolutions.
Skills
Collaboration, engagement & respect for team
Cloud Compute & Asset Deployment
Container Management, Kubernetes Deployment
API Management & .NET Framework
Front-End Web/App Development
PowerShell, Python & Bash via Azure Cloud Shell
Automation, Machine Learning & Azure Runbook
Server/Client Hardware Deployment & Support
Service related Incident Management/Request Fulfillment
Supported daily operations and system maintenance procedures in world-class environment.
Performed troubleshooting, maintenance and optimization of Healthcare & Clinical applications.
Managed Incident records at high volume, handled up to 100 tickets per day
Collaborated with clients to target issues and uncover methods that would increase operational efficiency.
Identification of technical debts and deployment of resources to modernize or standardize.
Provided training to clients in use of any and all systems and applications deployed and supported by organization.
Adaptive analysis of product and portfolio to enable proper application of resources and tools.
Collaborated with business owners, vendors and other team members to evaluate and recommend solutions to complex problems and requests.
Documented clients' issues and processes of resolution - moving towards Knowledge Centered Services (KCS) for improved reliability and reduced downtimes.
Assisted in identifying gaps between business requirements and application capabilities and recommend action steps.
Analyzed existing systems and databases and recommended enhancements to solve business needs
Troubleshot incidents reported by end-users to schedule system changes and identify permanent solutions.
Collaborated closely with upper management to drive strategy through development and implementation of new processes.
Communicated and explained business requirements to team members to understand and implement functional demands.
Applied knowledge of application components in conjunction with query tools to achieve business objectives.
Performed internal system acceptance to deliver well-tested enhancements and meet business requirements.
Developed flowcharts and diagrams to describe and lay out logical operational steps.
Enhanced project management skills by defining and presenting system solutions and timelines for business needs or technical problems.
Oversaw knowledge & process development across project workstreams to create internal control statements and updates per evolving standards.
Offered input for complex documents to support client-ready final versions.
Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
Collaborated with IT team and other support staff to develop new applications.
Developed programs from ground up using measured, market-focused approach to eliminate waste and streamline implementation cycle.
Collaborated with other analysts & developers to identify and alleviate software errors and inefficiencies.
Coordinated with other analysts & engineers to evaluate and improve software and hardware interfaces.
Revised, modularized and updated old code bases to modern development standards, reducing operating costs and improving functionality.
Researched new technologies, software packages and hardware products for use in website projects.
Boosted efficiencies in Power Platform software using Responsive Design and Relational Data to deliver better overall user experience.
Walked clients and internal staff through troubleshooting steps to resolve common software issues.
Carried out day-day-day duties accurately and efficiently.
Demonstrated respect, friendliness and willingness to help wherever needed.
Worked flexible hours; night, weekend, and holiday shifts.
Tier 2 Technical Support Technician, 07/2014 to 07/2016 CHR Solutions – City, STATE,
Leadership
Effort Prioritization
SMART Goal setting leading to ~15% productivity increase
Effective communication (inter and intra-company)
Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
Explained technical information in clear terms to non-technical individuals to promote better understanding.
Installed, modified and repaired software and hardware to resolve technical issues.
Contribute to internal knowledge bases, technical tools, scripts, code-bases.
CRM & CMDB tool expert
Provided on-call support for critical Network and Infrastructure issues related to Telecom Carriers and Internet connectivity.
DPAS Team Work-Lead | Warehouse Technician, 09/2013 to 05/2014 PrimeTech International – City, STATE,
Lead role on specialized NFC Asset-tagging project for USMC.
Verified 100% accuracy of shipping and receiving documents and maintained records, reporting any deviations.
Reduced unit spend ~6% through improving return & refurbish inspection workflow.
Managed storage area by organizing floor space, adhering to storage design principles and recommending improvements.
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