senior is application analyst resume example with 10+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Professional Summary

Experienced Multi-discipline professional, well-versed in Agile & Scrum methodologies and the principles of product development with 11 years experience in Healthcare & Commercial IS/IT across various roles. Excellent relationship-building, organizational & project management skills with a focus on overcoming technical challenges and implementing successful resolutions.

  • Collaboration, engagement & respect for team
  • Cloud Compute & Asset Deployment
  • Container Management, Kubernetes Deployment
  • API Management & .NET Framework
  • Front-End Web/App Development
  • PowerShell, Python & Bash via Azure Cloud Shell
  • Automation, Machine Learning & Azure Runbook
  • Server/Client Hardware Deployment & Support
  • Service related Incident Management/Request Fulfillment
  • Business Solutions
  • Asset Compliance & Adherence Upkeep
  • Developing Creative Technical Solutions
  • Continuous Integration Systems
  • Scrum Methodology
  • Agile Pipeline & Release Management (Github, Azure Repos)
  • Relationship Management
  • Mission-to-work alignment
  • Business Need Identification & Fulfillment
  • Cost Data Analysis
  • Process Improvement Initiatives
  • Azure Cloud AZ900 Certified, Microsoft - Active
  • ITIL Foundation v3 Certified, Acquiros Inc. - Active
Expected in 06/2016 to to Associate of Science | Business Administration Virginia College, Lubbock, TX, GPA:
Work History
08/2016 to Current Senior IS Application Analyst Providence Health & Services | City, STATE,
  • Product Management/Product Ownership
  • Operations Support & Engineering
  • Agile process continuous development, deployment and adherence.
  • DevOps environment management: tool, capacity & metric review and improvement planning.
  • Supported daily operations and system maintenance procedures in world-class environment.
  • Performed troubleshooting, maintenance and optimization of Healthcare & Clinical applications.
  • Managed Incident records at high volume, handled up to 100 tickets per day
  • Collaborated with clients to target issues and uncover methods that would increase operational efficiency.
  • Identification of technical debts and deployment of resources to modernize or standardize.
  • Provided training to clients in use of any and all systems and applications deployed and supported by organization.
  • Adaptive analysis of product and portfolio to enable proper application of resources and tools.
  • Collaborated with business owners, vendors and other team members to evaluate and recommend solutions to complex problems and requests.
  • Documented clients' issues and processes of resolution - moving towards Knowledge Centered Services (KCS) for improved reliability and reduced downtimes.
  • Assisted in identifying gaps between business requirements and application capabilities and recommend action steps.
  • Analyzed existing systems and databases and recommended enhancements to solve business needs
  • Troubleshot incidents reported by end-users to schedule system changes and identify permanent solutions.
  • Collaborated closely with upper management to drive strategy through development and implementation of new processes.
  • Communicated and explained business requirements to team members to understand and implement functional demands.
  • Applied knowledge of application components in conjunction with query tools to achieve business objectives.
  • Performed internal system acceptance to deliver well-tested enhancements and meet business requirements.
  • Developed flowcharts and diagrams to describe and lay out logical operational steps.
  • Enhanced project management skills by defining and presenting system solutions and timelines for business needs or technical problems.
  • Oversaw knowledge & process development across project workstreams to create internal control statements and updates per evolving standards.
  • Offered input for complex documents to support client-ready final versions.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Collaborated with IT team and other support staff to develop new applications.
  • Developed programs from ground up using measured, market-focused approach to eliminate waste and streamline implementation cycle.
  • Collaborated with other analysts & developers to identify and alleviate software errors and inefficiencies.
  • Coordinated with other analysts & engineers to evaluate and improve software and hardware interfaces.
  • Revised, modularized and updated old code bases to modern development standards, reducing operating costs and improving functionality.
  • Researched new technologies, software packages and hardware products for use in website projects.
  • Boosted efficiencies in Power Platform software using Responsive Design and Relational Data to deliver better overall user experience.
  • Walked clients and internal staff through troubleshooting steps to resolve common software issues.
  • Carried out day-day-day duties accurately and efficiently.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked flexible hours; night, weekend, and holiday shifts.
07/2014 to 07/2016 Tier 2 Technical Support Technician CHR Solutions | City, STATE,
  • Leadership
  • Effort Prioritization
  • SMART Goal setting leading to ~15% productivity increase
  • Effective communication (inter and intra-company)
  • Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
  • Explained technical information in clear terms to non-technical individuals to promote better understanding.
  • Installed, modified and repaired software and hardware to resolve technical issues.
  • Contribute to internal knowledge bases, technical tools, scripts, code-bases.
  • CRM & CMDB tool expert
  • Provided on-call support for critical Network and Infrastructure issues related to Telecom Carriers and Internet connectivity.
09/2013 to 05/2014 DPAS Team Work-Lead | Warehouse Technician PrimeTech International | City, STATE,
  • Lead role on specialized NFC Asset-tagging project for USMC.
  • Verified 100% accuracy of shipping and receiving documents and maintained records, reporting any deviations.
  • Reduced unit spend ~6% through improving return & refurbish inspection workflow.
  • Managed storage area by organizing floor space, adhering to storage design principles and recommending improvements.
  • Overseeing daily cycle counts, inventory placement & workflows.
  • Enforced organizational standards to maintain safe and healthy work environment.
  • Analyzed malfunctioning equipment and determined type of repairs required.
07/2011 to 07/2013 Tier 3 Support Technician / LD Specialist NTS Communications | City, STATE,
  • Monitoring of entire Telco network for residences and businesses
  • Troubleshooting of large circuits and nodes on network interfaces
  • Receipt and handling of DIGTESS 411 calls
  • Provide technical assistance and support for incoming queries and issues related to computer systems
  • Installed, maintained and supported VoIP applications.
  • Run diagnostic programs to resolve problems.
  • Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.
  • Adapted and modified standard techniques, procedures and criteria to solve complex problems.
  • Train users & write training manuals

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Resume Overview

School Attended

  • Virginia College

Job Titles Held:

  • Senior IS Application Analyst
  • Tier 2 Technical Support Technician
  • DPAS Team Work-Lead | Warehouse Technician
  • Tier 3 Support Technician / LD Specialist


  • Associate of Science

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