Senior Human Resources Specialist resume example with 9+ years of experience
Enthusiastic Senior Human Resources Specialist with over five years of experience in employee management, recruiting, benefits, and payroll administration. Well versed in various ERP platforms including Workday, Munis, and Business Plus. Talented at streamlining hiring processes and closely monitoring employee and project progress. Very proficient at the administration of benefits, including open enrollment campaigns, benefit explanation, and extensive documentation. Over two years of fully operating a payroll and benefits HCM system of over three thousand employees.
References available upon request
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- Liaised between management and employees to deliver conflict resolution, alleviate problems and interpret compensation and benefits policies.
- Explained benefits to plan participants in easy-to-understand terms in order to educate each on available options.
- Performed entry and maintenance for all Human Capital data.
- Resolved issues and inquiries from plan participants regarding insurance benefits and deductions through telephone, email and in-person interactions.
- Coordinated submission and processing of life and long term disability claims.
- Directed and controlled 401K, medical, dental and vision benefit packages.
- Implemented new Enterprise system which entailed construction of Job Codes, Salary Indexes, and overall payroll functionality.
- Performed needed reports for State or Federal agencies including EEO5 reporting.
- Handled on-boarding process for newly hired employees, which included distribution of all paperwork.
- Oversaw hiring, staffing, and labor law compliance.
- Addressed employee conflicts with appropriate urgency, following all corporate procedures.
- Managed benefits enrollment by answering questions and aiding employees with login details.
- Organized company-wide events designed to boost employee morale.
- Streamlined HR efficiencies, coordinated new hire orientations and provided onboarding and training for new employees.
- Maintained optimal staffing levels of over 100 employees by tracking vacancies and initiating recruitment and interview processes to identify qualified candidates.
- Evaluated team by reviewing customer feedback and key performance indicators.
- Led team meetings to address concerns and inform employees of new policies and procedures.
- Resolved high-volume of complex customer problems by offering technical information, describing return policy options, and explaining service plans.
- Strategically scheduled team of over 40 employees for peak business hours for adequate coverage via Kronos.
- Improved customer service ratings and accurately solved problems using active listening and customer service skills.
- Investigated guest challenges and sources of dissatisfaction to offer timely resolution.
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Resume Overview
School Attended
- Laramie County Community College
Job Titles Held:
- Senior Human Resources Specialist
- Senior Human Resources Team Leader
- Senior Guest Services Team Leader
Degrees
- Associate of Science
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