Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:

Senior Human Resources Specialist with 13-year background in employee management, hiring, training and benefits. Highly detail-oriented, organized and driven to achieve company goals.

Key Skills

Performance management

Training and development




New hire orientation

Mergers and acquisitions

Benefits administration

Service award administration

Senior Human Resources Specialist, 03/2011 -
Dairy Farmers Of America Rockford, IL,

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Human Resources Development Specialist - Training and Organization Development, 07/2008 - 03/2011
Nestle International Anderson, IN,

Developed and facilitated Microsoft Office courses: Getting the Most Out of PowerPoint and Increase Your Productivity with Outlook.

Implemented the onboarding program for new hires and coordinated various curriculums for the New College Graduate Program to effectively acclimate employees into the company.

Managed and successfully completed the second Employment Training Panel contract six-months ahead of schedule, resulting in a $486K reimbursement while overseeing multiple site coordinators to increase quality outputs and successfully passing all State monitoring visits.

Effectively managed the department budget, vendor contracts, training metrics, and the Professional Development Center training catalog, scheduling, and registration.

Partnered extensively with the IT development team in Malaysia and deployed a second generation home-built electronic Global Performance Management (eGPM) tool while providing the only technical support for all U.S., EMEA, and APAC employees (~4,300 employees) and effectively resolved issues within a 24-hour period.

Managed global performance management communications to include key target dates and training information.

Managed the employee service award program for U.S., EMEA, and APAC employees and provided the CEO with slide presentations that were used in quarterly all employee meetings.

Conducted weekly New Hire Orientation and coached two coordinators to facilitate future sessions.

Senior Human Resources Coordinator, 07/2005 - 07/2008
Dow Jones Princeton, NJ,

Supported the daily activities of the Vice President of Human Resources, the local Business Partner Services team, and the Senior Director of Training and Organization Development.

Other responsibilities included maintaining the VP's calendar, processed expense reports, travel arrangements, and prepared board meeting materials.

Scheduled and conducted new hire meetings and exit interviews, and presented the company's overview, policies, and procedure guidelines in weekly new hire orientation sessions.

Managed the department budget, vendor and consultant contracts, prepared purchase order requisitions, check requests, and staffing requisitions.

Organized multiple onsite education fairs and employee appreciation activities.

Completed website updates to the Human Resources intranet sites, uploaded performance review ratings into PeopleSoft and Ceridian, and administered the online workplace harassment prevention courses for managers and employees.

Provided interim generalist support to the Human Resources and Corporate Services organizations.

Diligently self-taught and administered the Ceridian Self Service training application.

Coordinated all training in Southern and Northern California sites and administered training communication for all U.S.

based offices.

Successfully managed the company's first State funded Employment Training Panel contract which resulted in a payout of $750K.

Managed the Professional Development Center registration site where 200+ classes were offered to 3,500+ employees across multiple locations.

Human Resources Coordinator, 01/2005 - 06/2005
Apollo Medical Holdings, Inc. Rosemead, CA,

Supported the daily activities of the local Business Partner Services team.

Responsibilities included generating employee status reports for payroll and ensured all personnel changes were entered timely.

Scheduled candidate and exit interviews, prepared exit and new hire information packets, collected, compiled and produced exit interview survey data, and created standard and customized HRIS reports.

Claims Administrator Consultant, 05/2004 - 01/2005
CPT Insurance Services-Benefits Resource City, STATE,

Consulted as an employee advocacy liaison and resolved employee claims with various health care agencies and providers.

Benefits Coordinator, 05/2003 - 03/2004
CPT Insurance Services­-Benefits Resource City, STATE,

Supported the President/CEO, account managers, and account executives with benefits presentations.

Managed the health care and COBRA benefits packages for over 100 companies, prepared proposals for potential clients and client renewals, and resolved various employee health care claims.

Created account service manuals and a COBRA Policies and Procedure handbook for clients. Managed COBRA enrollments and terminations, payments, and member/client/vendor inquiries.

Educational Background
Certificate: Human Resources Management, Expected in 2005
University of California - Irvine, CA
Bachelor of Arts Degree: Liberal Studies with an emphasis in Health Administration, Expected in 1996
University of Hawaii - Honolulu, HI
Professional Affiliations

HRCI PHR Certified

Society of Human Resources Management (SHRM)

National Human Resources Association of Orange County (NHRA)

Computer Skills

Proficient in MS Office Suite (Outlook, Excel, Word, PowerPoint, and SharePoint), PeopleSoft, Taleo, Virtual Edge, Ceridian, Success Factors, Kronos

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School Attended

  • University of California
  • University of Hawaii

Job Titles Held:

  • Senior Human Resources Specialist
  • Human Resources Development Specialist - Training and Organization Development
  • Senior Human Resources Coordinator
  • Human Resources Coordinator
  • Claims Administrator Consultant
  • Benefits Coordinator


  • Certificate
  • Bachelor of Arts Degree

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