Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,

I am dedicated, personable and enthusiastic, seeking a career that is challenging and fulfilling. I am a self-motivator who is quick to learn with a variety of skills, experience, and a superior dedication to streamlining company HR processes. I am pursuing an opportunity that will allow me to utilize my vast industry knowledge and passion, while continuing to learn and grow both personally and professionally.

  • Human Resources
  • Organization
  • Attention to Detail
  • Performance Management
  • Policy Compliance
  • Process Improvement
  • Employee Engagement
  • Conflict Resolution
  • Recruitment
  • HRIS Applications Proficiency
  • Microsoft Office Proficiency
  • Benefits administration
  • Task Oriented
  • Complex Problem-Solving
10/2019 to Current Senior Human Resources Specialist Target | Minnetonka, MN,
  • Support over 1,500 team members and operation managers in the distribution center with all human resource related matters and inquiries.
  • Actively acting as interim HR Business Partner, supporting Operations Managers and Senior Operations Managers with performance management, and team member investigations.
  • Selected to participate and successfully completed HR Business Partner Development Program; 1 of 4 total participants in entire Midwest region selected.
  • Specialize in Leave of Absence processes and procedures, managing Short Term Disability, Long Term Disability, FMLA, Military Leave, and ADA claims.
  • Created and implemented a process improvement plan for all LOA procedures, establishing a tracking and reporting system to ensure accuracy of leave claims throughout the duration of employee’s leave and upon their return to work.
  • Process weekly payroll, including timecard audits, corrections, attendance and vacation coding, issuing shift differential pay, processing payroll vouchers and off cycle payments as needed, and paycheck distribution for all 1,500 team members.
  • Manage interviewing and onboarding process for all new Executive Operation Managers, Interns, and Maintenance Engineers for the entire building.
  • Facilitate New Hire Orientation and Compliance Training for newly hired team members.
  • Manage the HR audit and compliance process, ensuring we are compliant on all policies and identifying areas of opportunities and implanting action plans for improvement.
  • Engage with team members to promote a positive work environment and support initiatives to improve new hire retention rates.
  • Liaison between management and employees to deliver conflict resolution, resolve problems and interpret compensation and benefits policies.
  • Mitigate regulatory risks by advising leadership with recommendations on organizational policy improvements, including equal employment opportunity and code of conduct for corrective action planning.
09/2016 to 10/2019 Human Resources, Leave Manager Ameripride Services, Inc. | Marion, IL,
  • Support over 800 employees and managers in the operations service center with all leave related matters, including new and existing short-term disability and FMLA claims.
  • Assist employees with initiating leave of absence claims, and ensure payroll and leave benefits are processed accurately and timely before and after the leave of absence process.
  • Act as the liaison between employees, managers, HR disability center, and Sedgwick to ensure a smooth transition throughout entire duration of an employee’s leave of absence.
  • Process payroll submissions, access administration requests, and employment termination as it relates to a leave of absence.
  • Educate employees and managers on leave policies and procedures to ensure adherence.
  • Assist with requesting ADA medical accommodations and ensuring employees have the tools necessary to perform their job duties.
08/2006 to 09/2016 Customer Service Manager Nordstrom | City, STATE,
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Assessed departmental operations to determine areas for customer service improvement and support.
  • Interviewed, hired and trained new quality-focused customer service representatives and sales specialist for the entire store.
  • Trained new hires on relationship building, benefit-oriented sales presentations, sales processes and protocol, product knowledge, customer needs analysis and overcoming objections.
  • Enhanced customer service procedures and policies, improving support structures company-wide and boosting customer satisfaction.
Education and Training
Expected in | Communications IUPUI, Indianapolis, IN, GPA:
  • Studied Communications and Creative Writing
  • Participated in Radio Broadcasting Project for campus radio station
Expected in 2005 High School Diploma | Emmerich Manual High School, Indianapolis, IN, GPA:
  • Core 40 Graduate and 21st Century Scholar
  • Recipient of Susan G. Coleman Scholarship
  • COE Program – Business Professionals of America
  • MRTV/Telecommunications –News and current events broadcast
  • School newspaper, Student Council, Yearbook, and Ignite Mentoring
  • MS Windows, Word, Publisher, Power Point, Excel, and Outlook

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