Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:

Growth-focused and revenue-driven executive-level managerial professional commanding 20 years of progressive leadership success within financial, academic, and electronic commerce industries. Strategic and forward-thinking entrepreneur adept in managing multimillion-dollar assets as well as leading, motivating, and training high-caliber staff. Effectively administer daily business functions, while ensuring top customer service.  I am a very passionate pet owner that holds a special place in his heart for The Pet Loss Center.  Two months ago we were faced with the decision of putting our 9 year old Boxer to sleep.  We went through Dr. Paul Dean and his extremely professional staff.  We chose The Pet Loss Center which we could not have been happier with.  When I saw this opening, I was ecstatic.  I encourage you to call Dr. Dean and confirm my passion for The Pet Loss Center.

  • Strategic Planning
  • Staff Training
  • Project Management
  • Client Relations
  • Customer Service
  • MS Office
  • Excellent interpersonal and    coaching skills
  • Strategic Thinker
  • Performance Metrics
  • Detail Oriented
  • FCLM Labor Management
  • ADAPT Performance Metrics
  • MyTime
  • Peoplesoft
  • Attendance Tracking
  • New Hire Orientation
  • Sharepoint
  • Curriculum Development
  • Spreadsheet Analytics
Experience and Achievements
Senior Human Resource Associate, 11/2017 - Current
University Of California Fresno, CA,
  • Member of a project team that combined HR functions for multiple business units
  • Facilitated monthly meetings to develop strategies that would positively influence workplace relationships.
  • Conducts weekly onboarding of no less than 20 new associates per week.
  • Conducted an average of 500 employee exit interviews per year.
  • Partnered with business unit customers to assist in meeting business unit objectives by managing employee relation's issues and providing training, both customer requested and HR initiated
  • Assisted managers in areas of talent management, employee recognition, performance management and employee coaching
  • Attendance tracking by coordinating with managers to ensure employees are on the correct schedule pattern and crew sheets
  • Schedule and update and changes to weekly building overtime in a efficient manner
  • Assist internal associates with benefits, orientation, and stock inquiries
  • Maintain several HR spreadsheets as assigned per week
  • Worked with senior-level management to create fair and consistent HR policies and procedures.
  • Conducted benefits administration for 3,000 benefit-eligible employees.
Senior Operations Officer/Alternate Administrator, 11/2011 - Current
Archway Home Health City, STATE,
  • Developed and maintain systems and procedures for training operations, financial operations, and human resource operations
  • Craft and maintain systems that drive seamless functioning as well as ensuring high quality services are available to our patients
  • Developed and coordinated an orientation program for all new employees, including and introduction to the organization and staff that includes all company policies and procedures
  • Put programs in place to ensure best practices are being followed and followed up on
  • Use performance metrics to track and design training programs for new and existing employees
  • Lead performance evaluations of supervised personnel in accordance with all applicable organizational policies
  • Work in tandem with Board of Directors to devise policies and program specifics, including staff duties and implement activities to further develop administrative best practices
  • 2015 and 2016 reduced staff turnover by 50% by using newly implemented orientation materials, training materials and ongoing staff development
  • Advised on compensation matrix to ensure top talent was retained and rewarded within a pay for performance structure
  • Boosted performance FY13-FY16 with revenue improving $1.1M, quality rising 90%, and staff turnover decreasing over 75% year over year
Operations Officer, 11/1998 - 06/2010
Primrose Schools City, STATE,
  • Managed all start-up duties for a premium private school that delivered progressive education services for 300 students and employed a dynamic staff of 90
  • Oversaw the daily operations including staff on-boarding, payroll, expense management, strategic business planning, business analysis, and ensured the delivery of quality customer service
  • Recruited, on boarded, hired and trained new staff
  • Put programs in place for motivating staff through training and incentives
  • Built the program into a successful multi million-dollar business; increased growth from 10 employees and $300K in revenue to 90 employees and $4M in yearly revenue
  • Honored as "Best Preschool in Fort Worth"  2003 and 2004
  • Secured $25K in grants from AT&T for the study of computers in the preschool classroom
Certified Financial Manager, 09/1993 - 11/1998
Merrill Lynch City, STATE,
  • Managed $150M in client assets
  • Assisted clients with addressing their short and long term financial goals
  • Mentored incoming Financial Advisors
  • Assisted clients in making proper portfolio allocations that aligned with their respective needs
  • Actively contributed to fiscal operations for a foremost global advising firm, with investments that included mutual funds, stocks, bonds, and individual money managers
Education and Training
MBA: Finance, Expected in 2016
Ohio University - Athens, Ohio
BBA: Finance, Expected in 1991
University of Texas - Arlington, Texas
: , Expected in
- ,
Human Resources Management certification in progress.
Activities and Honors
Certified Financial Manager Cover of Success Magazine January 1998 2003 and 2004 Primrose School voted "Best Preschool in Fort Worth"

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