Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.
Highlights
Negotiating, Listening, Eliciting and Documenting User Requirements, Data Mapping, Process Flow Analysis, QA, Project Management and Reporting, Business Communications to Executives, Cross application dependency and impact analysis.
Languages: SQL, SharePoint Design and Maintenance/Control
Operating Systems: Windows 95 and above, Fire Fox, Google Chrome, Android IOS
Database: Oracle, Siebel (CRM), PeopleSoft, Mid-level database knowledge across a variation of database schemes, Data Warehouse
Tools/Utilities:
MS Office Suite, MS Project Plan, Flowcharting III, EmployEase, Adobe, REMDY, VPN , Cisco Mobility, TotalView
AREAS OF EXPERTISE:
Benefits/HR Consulting Project Management HRIS and ADP Systems
HR Analytics/Metrics Benefits Administration
Education
Strayer UniversityCharlotte, NCExpected in 2015 – –Bachelor of Business Administration: - GPA:
Accomplishments
Successful creation and implementation of strategic plans, development of processes to meet short and long term goals Achieved highest associate engagement survey results for the past 2 years Continuous partnership with sales resulting in increased client retention Achieved highest associate engagement survey results for the past 2 years Designated as a Subject Matter Expert for the Affordable Care Act initiatives including system enhancements, product testing, and procedure documentation CERTIFICATIONS & PROFESSIONAL DEVELOPMENT PHR - Professional in Human Resources SHRM-CP - SHRM Certified Professional PERSONAL INTERESTS Weight Training, Volunteering (Samaritans Purse, Habitat Construction, Second Harvest Food Bank, Albermarle Rd Middle School mentoring etc...).
Experience
State Of Oregon - Senior Human Resource Analyst , , 01/2013 - Present
Selected to proactively consult with clients and recommend strategic benefit/HR solutions to improve critical business outcomes.
Participate as a strategic and operational partner in the development of client goals, objectives, resource planning and analysis.
Consult with key clients on strategies resulting in improved business results, increased associate retention, improve employee morale.
Utilize ADP Workforce Now and EmployEase to initiate new hire actions, terminations, pay and position changes and maintenance of personal information.
Hosted meetings to collect business requirements for CS database Prepared test scripts based on BRD's to design implementation documentation UAT , SIT , and Prod Facilitate weekly meetings to fine tune the monitoring tool kits which consist of a number of tools providing application event, error event, health and welfare and availability monitoring across the infrastructure Achieved 98% client retention in Fiscal Year 2014 which was the highest in National Accounts by analyzing, resolving, and evaluating issues escalated by lower level staff Process HR audit transactions concerning employee records including new hires, status changes, exit process, benefits enrollments, annual enrollment Troubleshoot, research root cause, and report business systems failures related to price, vendor invoicing, customer set up, EDI Draft reports and presentations on HR changes for senior management Project manage annual enrollment, annual plan renewals, annual wellness program for 3 clients with 5,000+ employees Automatic Data Processing, Inc.
- Junior Benefits Analyst , , 01/2012 - 01/2013
Lead the benefit open enrollment strategy in 2013 for a portfolio worth $15 million in annual health insurance premiums.
Consistently analyzed benchmark and trending data to consult with owners/C-suite executives at our largest clients on their benefit strategy.
Client base comprised of client-companies in varied industries, with over 5,000+ combined worksite employees.
Partner with senior management and other regional departments to develop and implement short and long term strategies.
Prepare, monitor, and maintain client service management information reports and project plans.
Analyze client loss data and develop strategies to reduce future losses.
On implementation team of SAP (SAP Super User) and ADP; Lead on ADP Pension Conversion Designated Subject Matter Expert on the Affordable Care Act Core Implementation Team Work with legal, senior management, Sales, Implementation to identify and implement process improvement initiatives to keep clients in compliance and on schedule with the Affordable Care Act Track activities and plan projects utilizing Microsoft Project.
Children's Memorial Hospital - Human Resources Consultant , , 01/2010 - 01/2012
Consulted with the C-Suite executive teams of 8 clients; ranging in size from 999 to 5,000 employees on strategic benefit and HR-related issues.
Consultations included benefit strategy, policy development, leadership and employee coaching & development, performance management, investigations, and federal/state regulations.
Consulted with C-Suite executives on developing authentic plans that yielded great results, and affordable to the business.
Performed analysis of current benefit contracts areas for cost effectiveness.
Adhere to Standard Operating Procedures (SOPS) to recommend qualified candidates to managers for interviews, and reviewing pre-screening results Ensured compliance with state/federal laws and company policies and practices, records retention, and reporting metrics Conducted internal audits of personnel and benefit files; human resource databases for benefit programs including retirement, health, dental and vision insurance; life insurance; disability, and flexible spending accounts Managed and facilitated yearly health fair and open enrollment.
Consulted with Benefit Broker to research and negotiate cost-effective benefit premiums annually.
Volvo Car Finance Limited - Business Analyst City, STATE, 01/2008 - 01/2010
Responsible for Commercial Auto, Business, and Worker's Compensation policies ensuring they remain in compliance.
Collect, maintain and audit Insurance renewal certificates to assure compliance standards are met.
Maintain excellent business owners and agency relationships with an emphasis on high quality customer service.
Work directly with Asset Management and Underwriters to provide service for new policy setup, insurance requirements and policy modifications to business owners.
Possess high level of experience researching and analyzing binding insurance policies.
Created and ran a variety of ad-hoc and standard reports to provide statistical summaries to operations and senior leadership Ensured compliance with state/federal laws and company policies and practices, records retention, and reporting metrics Compiled extensive SQL script library to support end users as well as IT business partners Worked with Business and IT Partners to manage urgent production issues, delegating responsibilities to a group of team members, tracking and reporting status to upper management, and ensuring successful resolution of all issues Utilized Visio and HTML to create thorough knowledge transfer documentation, including high level and low level detailed process flow diagrams, system, and program details.
Created SQL ad-hoc reporting from system databases ("Oracle") and data extracts to client data warehouse ("MS-SQL and Oracle") in support of Holiday call strategy routing.
Professional Affiliations
An innovative business analyst with over 6 years in strategic planning, interactions with users, clients, management and developers striving to improve critical business outcomes. Well known for utilizing great communications, technical, analytic, problem solving, decision-making, managerial skills to get the job done
Skills
Adobe, ADP, ad, Asset Management, agency, Benefits, Benefits Administration, Business Communications, business systems, C, Cisco, coaching, Consulting, contracts, Conversion, CRM, Client, clients, customer service, Data Processing, data warehouse, databases, Database, documentation, EDI, senior management, Flowcharting III, HRIS, HTML, human resource, HR, Insurance, internal audits, invoicing, leadership, legal, Listening, meetings, MS Office Suite, MS Project, Microsoft Project, SharePoint, Windows 95, 98, Negotiating, Operating Systems, Oracle, PeopleSoft, performance management, personnel, policies, policy development, presentations, process improvement, Project Management, project plans, quality, QA, reporting, researching, research, routing, Sales, SAP, scripts, script, Siebel, MS-SQL, SQL, strategy, strategic, Team
Work, Troubleshoot, Utilities, VPN, Visio, vision
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