I offer a
well-rounded background in technology, customer support, and writing for a top television entertainment company. I've worn a myriad of different
hats from writing reality T.V. pitches, web server administrator and DNS/DHCP administrator to network engineer,
touching many different platforms, hardware and software including UNIX,
Cisco, HTML, Citrix, Aruba, Juniper, Bind, and Solaris to name a
handful. I also experience with creating technical training, managing large scale technical projects, and team collaboration and planning.
MS Word, Excel
Strong collaborative skills
Excellent problem solving skills
Understanding of TCP/IP protocols
Network operations support
Strong communication skills
CISCO Certified Network Associate (CCNA)
Web content management
01/1998 - 10/2000
AirTouch － Irvine, CASenior Help Desk Analyst
problem management support and resolution for over 200 billing systems and
platforms across AirTouch/Verizon Wireless including Oracle, UNIX, VMS, and VAX
Monitored all problem notifications and service requests
Responsible for designing and updating training documentation (PowerPoint,
Updated and maintained internal support website (HTML)
Created and scheduled reports in DSS based application (Web Intelligence)
Acted as liaison between vendors and customers to solve billing and application
Project management support for roll out of Oracle Financials and Oracle HR to
Assisted with pre and post implementation QA testing through all life cycle
phases of the project.
Trained Support Center for commercial rollout of both Oracle Financials and HR
Performed daily quality assurance checks on all environments (UNIX and Oracle-based).
Development, implementation, and support maintenance of intranet portal (NT
server, Oracle 8i database)
Developed code for predictive churn model (Teradata SQL 4.01)
Gathered requirements from marketing group for predictive churn model
Modeling and scoring for predictive churn model (Clementine 6.0.2)
Web development and administration of Data Warehousing Group intranet (HTML,
Business Objects universe development (Business Objects 5, Oracle SQL 7).
• Updated metadata (PowerDesigner Suite
User support and training (Business Objects, web portal, Web Intelligence).
• Data Warehouse conversion from current
billing systems to Unified Data Model (Teradata)
08/2002 - 12/2016
Verizon － Irvine, CASenior Technical Analyst
IP management of all IP's utilizing DNS and DHCP (QIP, Bind, Solaris).
subnet audits to ensure adequate space for devices.
new customer request website
with Planning and Engineering to ensure correct forecasting for future projects
and application implementation.
and managed all non-change and change related DNS/DHCP requests to ensure
minimal to no impact to business.
Troubleshot and resolved DNS and DHCP related issues from internal ticketing
system, emails, and phone calls.
Upgraded DNS and DHCP servers to new code versions (Bind, Solaris).
QIP training and guidance to NOC members.
Assisted with planning and design of DNS and DHCP topology (Bind, WAN/LAN
Generated ad hoc and weekly reports for DNS and DHCP health and IP change
statistics (UNIX, Solaris, SQL).
Configured Sapphire Appliances for BT Diamond IP Control (Linux)
quality assurance and regression testing on Sapphire Appliances prior to
• Created technical MOP's (methods of
procedure) for various applications (QIP, Cisco CSS and Citrix Netscaler SSL
certificates, and Cisco Content Engines).
of monitoring and other tools to detect and resolve network and DNS/DHCP
issues, including traffic analysis (NetQOS, Wireshark, Firehunter, HP Openview
and NNMI9, SiteWatcher, Juniper firewall, MRTG ).
Maintained, troubleshot, and upgraded Video on Demand Content Engines (Cisco
Content Engines v18.104.22.168).
Performed QA testing for VZW.com software development team on weekly basis upon
marketing campaign launches and code upgrades.
Maintained, troubleshot, and upgraded IOS on Voice Portal dual chassis gateways
ISDN, DSL, VPN, EVDO Digi, FIOS testing, diagnostics, and repair for Verizon
Wireless retail locations.
Applied SGS code upgrade patches (Symantec).
minor QA testing on Symantec Gateways weekly upon patch upgrades.
IOS on Cisco 2800 retail store routers.
and disabled ISDN PRI's on T3's for weekly CVP code upgrade support.
Created new and streamlined process to update and maintain Secure Socket Layer
certificates on all network load balanced mission and business critical Verizon
Wireless applications. (Cisco, Citrix, Verisign, CyberTrust).
weekly load test monitoring for VZW.com team (Citrix Netscaler, Cisco CSS's,
Cisco switches, SRX firewalls).
a variety of network support to the business that included processing Cisco RMA requests for new hardware for various support teams, configuration,
verification, troubleshooting and provisioning of the following: Cisco WAAS and
Content Engines, Aruba Wireless Access Points, Microsoft Windows servers, Outlook, Cisco routers and switches,
Juniper Firewalls, Blue Coat proxies, VPN, T1, T2, IMA, DS3, network costing,
identifying and mitigating packet loss and network latency, CSS and Netscaler
failovers, and various hardware replacements.
IP's and URL's posing possible security threats to the business (Juniper
Firewall, Blue Coat proxy, Microsoft ISA, Cisco Content Engine web proxy
and enabled application services on load balancing devices (Cisco GSS's, Cisco
CSS's, Citrix Netscalers)
03/2016 - Current
Core Media Group － West Hollywood, CAFreelance WriterCreated non-scripted T.V. formats and wrote one-sheet pitches, as
well as treatments of non-scripted television ideas to be pitched by the
head of development to various networks. Additional duties
included researching ideas submitted by the head of development and
other staff members, proof-reading one-sheets and treatments, as well as
Education and Training
California State University Fullerton － Fullerton, CA, USABachelor of Arts: Sociology