•
IP management of all IP's utilizing DNS and DHCP (QIP, Bind, Solaris).
• Performed
subnet audits to ensure adequate space for devices.
• Managed
new customer request website
• Worked
with Planning and Engineering to ensure correct forecasting for future projects
and application implementation.
• Oversaw
and managed all non-change and change related DNS/DHCP requests to ensure
minimal to no impact to business.
•
Troubleshot and resolved DNS and DHCP related issues from internal ticketing
system, emails, and phone calls.
•
Upgraded DNS and DHCP servers to new code versions (Bind, Solaris).
• Provided
QIP training and guidance to NOC members.
•
Assisted with planning and design of DNS and DHCP topology (Bind, WAN/LAN
architecture).
•
Generated ad hoc and weekly reports for DNS and DHCP health and IP change
statistics (UNIX, Solaris, SQL).
•
Configured Sapphire Appliances for BT Diamond IP Control (Linux)
• Performed
quality assurance and regression testing on Sapphire Appliances prior to
company-wide implementation.
• Created technical MOP's (methods of
procedure) for various applications (QIP, Cisco CSS and Citrix Netscaler SSL
certificates, and Cisco Content Engines).
• Utilization
of monitoring and other tools to detect and resolve network and DNS/DHCP
issues, including traffic analysis (NetQOS, Wireshark, Firehunter, HP Openview
and NNMI9, SiteWatcher, Juniper firewall, MRTG ).
•
Maintained, troubleshot, and upgraded Video on Demand Content Engines (Cisco
Content Engines v5.5.5.9).
•
Performed QA testing for VZW.com software development team on weekly basis upon
marketing campaign launches and code upgrades.
•
Maintained, troubleshot, and upgraded IOS on Voice Portal dual chassis gateways
(Cisco 5400/5800's).
•
Supported RSA Secure Token.
• Maintained Voice Portal ingress gateways (Cisco 5400/5800's).
•
ISDN, DSL, VPN, EVDO Digi, FIOS testing, diagnostics, and repair for Verizon
Wireless retail locations.
•
Applied SGS code upgrade patches (Symantec).
• Performed
minor QA testing on Symantec Gateways weekly upon patch upgrades.
• Upgraded
IOS on Cisco 2800 retail store routers.
• Enabled
and disabled ISDN PRI's on T3's for weekly CVP code upgrade support.
•
Created new and streamlined process to update and maintain Secure Socket Layer
certificates on all network load balanced mission and business critical Verizon
Wireless applications. (Cisco, Citrix, Verisign, CyberTrust).
• Provided
weekly load test monitoring for VZW.com team (Citrix Netscaler, Cisco CSS's,
Cisco switches, SRX firewalls).
• Provided
a variety of network support to the business that included processing Cisco RMA requests for new hardware for various support teams, configuration,
verification, troubleshooting and provisioning of the following: Cisco WAAS and
Content Engines, Aruba Wireless Access Points, Microsoft Windows servers, Outlook, Cisco routers and switches,
Juniper Firewalls, Blue Coat proxies, VPN, T1, T2, IMA, DS3, network costing,
identifying and mitigating packet loss and network latency, CSS and Netscaler
failovers, and various hardware replacements.
• Blocked
IP's and URL's posing possible security threats to the business (Juniper
Firewall, Blue Coat proxy, Microsoft ISA, Cisco Content Engine web proxy
servers)
• Suspended
and enabled application services on load balancing devices (Cisco GSS's, Cisco
CSS's, Citrix Netscalers)
