Senior Director Of International Staffing resume example

Oversight of timely and efficient delivery of services to assigned client, including contingent workforce management, SOW management, on/off boarding and Co-employment Risk Mitigation. Effective delivery of contractual services, through strong understanding of client and market dynamics, cross functional collaboration, process review, and supplier engagement and relationship.

Highlights/Accomplishments:

• Responsible for team of 2 Program Managers, and 6 Client Service Consultants dedicated to meeting operational needs of assigned client and improving process management.
• Contributed key feedback and recommendations to Senior leadership to consolidate Post Acute and Non acute service lines to streamline communication and outcomes in accordance with client expectations.
• Promoted 2 employees to assist with operational roles, maintenance of department initiatives.
• Formalized weekly supplier meetings to engage and develop long term supplier relationships and conduct continuous supplier performance reviews.
• Daily oversight and management of 2 billion dollar account for one of the largest MSP providers in the country
• Built out daily productivity planner for client services team to ensure effective delivery of operational services.
• Assisted with COVID-19 crisis response for largest public health system in the country-NYCHH. .
• Coached, mentored and trained personnel to create positive working environment and department efficiency.
• Interfaced with Contracts Department, Operations Manager and other Senior Leadership to coordinate supplier engagement activities to support program needs.
• Led Client Services team to achieve operational standards, maximize operational efficiency, meet safety, quality and delivery metrics.
• Coordinated operations and communications between cross-functional areas resulting in enhanced communication and minimal pushed starts.

Oversight of all client and candidate facing teams for placement, and management of International healthcare professionals. Responsible for day to day strategy, consultative engagement and meeting company initiatives. Manage and support client facing teams in sales and account management, while managing my own book of business.

Highlights/Accomplishments:

• Promoted to Senior Leadership
• Won MedPro's first MSP client-University of Miami Hospital and Clinics
• Delivered 80 million in top line revenue and 23 million in gross profit annually as Senior Director of International Staffing
• Oversight of 20 million dollar MSP contract (2020) to meet University of Miami's contract labor needs, via delivering full cycle talent acquisition
• Built out Program Management processes for MSP client-sourcing leads, per diem pool, travel contracts, vendor management, clinical interviews, onboarding, etc..
• Executed key direct contract clients for International temp to perm placements
• Reduced MSP admin fees from 2.7% to 2.0% (2019 to 2020)
• Assisted with COVID-19 crisis response for University of Miami Hospital by acting as a liaison between UMH C-Suite and MedPRo leadership, Marketing and Recruitment teams, resulting in the placement of over 300 domestic Registered Nurses, and Certified Nursing Aids for Inpatient services and UMHC COVID vaccination sites.
• Exceeded department targets by 10% to 12% each month (2019-2020)
• Promoted 3 employees to assist with operational roles, maintenance of department initiatives.

Led and coached team of 8 Account Managers to place Domestic and International Nurses on short term and long term positions at healthcare facilities nationwide. Strategized with clients to educate on market bill rates, deployment dates to the US, proactive planning, and timely screening of resources to ensure staffing needs were met. Maintain uncompromising focus on fill rates, customer service, market share, while developing long term client relationships.

Highlights/Accomplishments:

• Promoted to Director of Account Management
• Strategic development and ongoing department planning
• Oversight of 100 million dollars in revenue for Domestic and International Account Management (2017-2019)
• Leveraged existing client relationships to accelerate sales for MedPro.
• Weekly accountability meetings with C-suite to review outcomes and process improvement
  

MedPro Healthcare Staffing is a Joint Commission certified, leading provider of temporary, travel, and contract staffing services to healthcare facilities throughout the United States.

The Account Manager works closely with the Sales and Recruitment teams and serves as the primary contact for MedPro's clients on the Domestic Nursing side of the business. I am responsible for developing long-term relationships with my assigned clients, and connecting with key executives and decision makers. I am the liaison between our customers and our cross-functional internal teams to ensure the timely and successful delivery of our services according to our client's needs.

Managed the placement of Domestic travelers on short term staffing contracts for several HCA regions across the United States.

Executed industry leading Travel Nurse placement initiatives for Healthtrust client base.

Developed consultative relationships with clients and affiliate vendors to provide satisfactory fill rates.

Coordinated and maintained the placement of over 700 healthcare professionals within my assigned regions, on 13 week assignments at any given time throughout the year. Worked with division Management Engineers to ensure hospital clients had proper financial approvals for contract labor.

Strategic oversight, communication and vendor management to expedite sourcing, timely screening, and onboarding for hospital client.

Highlight/Accomplishments:

• Account Manager of the year 2006, 2007, 2009
• Highest percentage of Healthtrust nurses on assignments for 3 consecutive quarters
• Managed 3 of the largest regions for HCA Healthcare, which included Flagship Hospital, Centennial Medical Center in Nashville, TN.
• Delivered an average of 2 million dollars in revenue each month.

Coordinate daily schedules for all home health staffing orders, as patients are being discharged from the hospital. This includes coordination of multi-disciplined in home patient care, Quality Assurance and compliance reviews for a designated period of time. Daily follow up with healthcare professionals to ensure that visits are being made timely with appropriate documentation. Ongoing collaboration with Social Worker, Case Management liaison and Director of Nursing to screen, orient, and manage reliable Home Health caregivers. Ensures compliance with all federal, state, and local employment laws and regulations.