Jessica Claire
, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - -

Healthcare Staffing Leader

Client focused healthcare staffing industry leader with 26 years of experience in Domestic and International staffing, and contingent workforce management of healthcare professionals across all modalities. Consistent achievement of sales and customer service objectives in a highly competitive market. Consultative, goal driven and proven track record of meeting and exceeding sales targets. Experienced in building, training and managing teams, working cross functionally and building relationships.

Professional Skills
  • Consultative selling
  • Account Management
  • Vendor Management
  • Revenue generation
  • Trusted advisor/consultant
  • Talent acquisition
  • Strategic planning
  • Process improvement
  • Sales coaching and negotiation skills
  • Customer service and satisfaction
  • Team leadership
  • Critical thinking
  • Conflict resolution
  • Program Management
  • Strong Interpersonal skills
Career Summary
04/2021 to Current
Healthcare Staffing Consultant Conduent Incorporated Toledo, OH,
  • Oversaw clinical requisition fulfillment for 100 million dollar MSP contract (2021) and served as trusted advisor/liaison on behalf of MedPro Healthcare Staffing and large academic medical center in South Florida market.
  • Maintained high standards in hiring contingent labor staff, and worked with large team of healthcare recruiters to ensure all clinical requisitions were fulfilled timely.
  • Drove client satisfaction and maintained high touch consultative services
  • Facilitated strategic business meetings and shared market data with client to assist with forecasting and ongoing staffing during historic global pandemic.
  • Streamlined communication between staffing company senior leadership and Hospital C-Suite leaders, enhancing customer experiences.
03/2021 to 11/2021
Senior Program Manager Amboss , NY,

Oversight of timely and efficient delivery of services to assigned client, including contingent workforce management, SOW management, on/off boarding and Co-employment Risk Mitigation. Effective delivery of contractual services, through strong understanding of client and market dynamics, cross functional collaboration, process review, and supplier engagement and relationship.


  • Responsible for team of 2 Program Managers, and 6 Client Service Consultants dedicated to meeting operational needs of assigned client and improving process management.
  • Contributed key feedback and recommendations to Senior leadership to consolidate Post Acute and Non acute service lines to streamline communication and outcomes in accordance with client expectations.
  • Promoted 2 employees to assist with operational roles, maintenance of department initiatives.
  • Formalized weekly supplier meetings to engage and develop long term supplier relationships and conduct continuous supplier performance reviews.
  • Daily oversight and management of 2 billion dollar account for one of the largest MSP providers in the country
  • Built out daily productivity planner for client services team to ensure effective delivery of operational services.
  • Assisted with COVID-19 crisis response for largest public health system in the country-NYCHH. .
  • Coached, mentored and trained personnel to create positive working environment and department efficiency.
  • Interfaced with Contracts Department, Operations Manager and other Senior Leadership to coordinate supplier engagement activities to support program needs.
  • Led Client Services team to achieve operational standards, maximize operational efficiency, meet safety, quality and delivery metrics.
  • Coordinated operations and communications between cross-functional areas resulting in enhanced communication and minimal pushed starts.
09/2019 to 03/2021
Senior Director-International Staffing Dish Network Corporation Sanford, FL,

Oversight of all client and candidate facing teams for placement, and management of International healthcare professionals. Responsible for day to day strategy, consultative engagement and meeting company initiatives. Manage and support client facing teams in sales and account management, while managing my own book of business.


  • Promoted to Senior Leadership
  • Won MedPro's first MSP client-University of Miami Hospital and Clinics
  • Delivered 80 million in top line revenue and 23 million in gross profit annually as Senior Director of International Staffing
  • Oversight of 20 million dollar MSP contract (2020) to meet University of Miami's contract labor needs, via delivering full cycle talent acquisition
  • Built out Program Management processes for MSP client-sourcing leads, per diem pool, travel contracts, vendor management, clinical interviews, onboarding, etc..
  • Executed key direct contract clients for International temp to perm placements
  • Reduced MSP admin fees from 2.7% to 2.0% (2019 to 2020)
  • Assisted with COVID-19 crisis response for University of Miami Hospital by acting as a liaison between UMH C-Suite and MedPRo leadership, Marketing and Recruitment teams, resulting in the placement of over 300 domestic Registered Nurses, and Certified Nursing Aids for Inpatient services and UMHC COVID vaccination sites.
  • Exceeded department targets by 10% to 12% each month (2019-2020)
  • Promoted 3 employees to assist with operational roles, maintenance of department initiatives.
01/2017 to 09/2019
Director of Account Management Francisan Health Merrillville, IN,

Led and coached team of 8 Account Managers to place Domestic and International Nurses on short term and long term positions at healthcare facilities nationwide. Strategized with clients to educate on market bill rates, deployment dates to the US, proactive planning, and timely screening of resources to ensure staffing needs were met. Maintain uncompromising focus on fill rates, customer service, market share, while developing long term client relationships.


  • Promoted to Director of Account Management
  • Strategic development and ongoing department planning
  • Oversight of 100 million dollars in revenue for Domestic and International Account Management (2017-2019)
  • Leveraged existing client relationships to accelerate sales for MedPro.
  • Weekly accountability meetings with C-suite to review outcomes and process improvement
04/2014 to 01/2017
Account Management Team Lead HCA Healthcare Inc-University Hospital City, STATE,

MedPro Healthcare Staffing is a Joint Commission certified, leading provider of temporary, travel, and contract staffing services to healthcare facilities throughout the United States.

The Account Manager works closely with the Sales and Recruitment teams and serves as the primary contact for MedPro's clients on the Domestic Nursing side of the business. I am responsible for developing long-term relationships with my assigned clients, and connecting with key executives and decision makers. I am the liaison between our customers and our cross-functional internal teams to ensure the timely and successful delivery of our services according to our client's needs.

01/1997 to 03/2014
Program Manager Company Name City, State,

Managed the placement of Domestic travelers on short term staffing contracts for several HCA regions across the United States.

Executed industry leading Travel Nurse placement initiatives for Healthtrust client base.

Developed consultative relationships with clients and affiliate vendors to provide satisfactory fill rates.

Coordinated and maintained the placement of over 700 healthcare professionals within my assigned regions, on 13 week assignments at any given time throughout the year. Worked with division Management Engineers to ensure hospital clients had proper financial approvals for contract labor.

Strategic oversight, communication and vendor management to expedite sourcing, timely screening, and onboarding for hospital client.


  • Account Manager of the year 2006, 2007, 2009
  • Highest percentage of Healthtrust nurses on assignments for 3 consecutive quarters
  • Managed 3 of the largest regions for HCA Healthcare, which included Flagship Hospital, Centennial Medical Center in Nashville, TN.
  • Delivered an average of 2 million dollars in revenue each month.
10/1994 to 10/1996
Home Health Staffing Coordinator Company Name City, State,

Coordinate daily schedules for all home health staffing orders, as patients are being discharged from the hospital. This includes coordination of multi-disciplined in home patient care, Quality Assurance and compliance reviews for a designated period of time. Daily follow up with healthcare professionals to ensure that visits are being made timely with appropriate documentation. Ongoing collaboration with Social Worker, Case Management liaison and Director of Nursing to screen, orient, and manage reliable Home Health caregivers. Ensures compliance with all federal, state, and local employment laws and regulations.

Education and Training
Expected in
: Business Administration And Management
Broward College - Fort Lauderdale, FL
Expected in
Medical Assistant: Medical Assisting
Concorde Career Institute - Hollywood, FL

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School Attended

  • Broward College
  • Concorde Career Institute

Job Titles Held:

  • Healthcare Staffing Consultant
  • Senior Program Manager
  • Senior Director-International Staffing
  • Director of Account Management
  • Account Management Team Lead
  • Program Manager
  • Home Health Staffing Coordinator


  • Medical Assistant

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