Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,

Energetic and strategic L&D professional with 10 years of adult-focused education experience. Passionate advocate of design thinking methodology & practices to continuously put the learner at the center of training solutions. Excels at relationship-building, project management, communication and learning facilitation. Extremely organized, detailed-oriented, strong analytical & critical-thinking abilities and self-motivated to deliver results.

  • Learning Experience Design
  • Curriculum Analysis, Design & Rationalization
  • Learning Curation Strategy/Execution
  • Needs Assessment & Operational Gap Analysis
  • Microsoft Office, Articulate Storyline, Prezi, Webex, GoToMeetings & LMS Administration
02/2018 to Current Senior Business Partner Learning & Development Coborn's, Inc. | City, STATE,
  • Function as an internal consultant to assess, measure and enhance the performance of employees by identifying recommendations and solutions that drive transformative change.
  • Utilize excellent communication skills to engage, inspire & influence partners/stakeholders to achieve collaboration and alignment on L&D projects.
  • Perform needs analyses to identify each project audience and corresponding gaps in knowledge, skills or abilities as well as creating measurement/evaluation strategies to guide ongoing decision-making that demonstrates value to business leaders.
  • Design and develop comprehensive programs & projects by applying industry best practices and adult learning principles in conjunction with strong expertise in instructional design and development solutions/technologies.
  • Lead project teams to create learning and development solutions that drive value for the company by utilizing excellent project management skills to manage own work and that of others to meet timelines and deliverables through a high degree of organization, individual initiative, and personal accountability.
  • Use training & coaching skills to facilitate training in a variety of learning environments (Classroom, virtual, etc.) for both systems and non-technical training which includes, but not limited to, train-the-trainer workshops that focus on industry/company specific concepts, practices and procedures, as well as managerial and leadership topics.
  • Manage and maintain existing learning programs, strategies, and instructional materials and ensure all training content is reviewed and updated on a regular basis in partnership with subject matter experts to continuously advance the training program.
  • Develop and maintain training measurement strategies to create metrics that will evaluate the effectiveness of training to ensure materials are effective with desired outcomes. Recommend changes to curricula or delivery methods based on instructional effectiveness data, current or future performance requirements, feasibility, and costs.
06/2017 to 02/2018 Forum Coordinator Anderson Center | City, STATE,

Produced exceptional training events by:

  • Collaborating with Subject Matter Experts to design & develop course outcomes and subject-specific training tools & resources across various learning platforms/methods
  • Engaging in ongoing curriculum assessment and revision, utilizing adult learning methodology & metrics, to ensure maximum effectiveness
  • Coordinating the training forums from initial participant registration, venue & transportation logistics, production of all learning materials to finally on-site daily supervision and participant satisfaction
04/2011 to 08/2017 Assistant Director - Online Services Argosy University | City, STATE,

Assistant Director – Online Services (1/13-8/17)

  • Partnered with the Vice President of Academic Affairs (VPAA) to execute and manage campus-wide curriculum development and revision processes utilizing Bloom’s Taxonomy. This included: collaboration with key stakeholders to capture & analyze programmatic data/needs, curriculum mapping of outcomes and assessments, analyzing learner needs and development of new learning materials & supplemental resources. Many of these projects required year-round management and implementation of processes & documents to drive strategic reporting and successful results.
  • Served as the Twin Cities campus Subject Matter Expert (SME) for the online LMS program eCollege. Areas included: functioning as an Administrator to build, revise and troubleshoot 800+ online course shells per year, facilitating new faculty orientation and continuous development training for 150+ staff members, consulting with various levels of management to analyze training needs and creating, modifying and updating of training materials. Additionally, designed systems used to assess effectiveness and track compliance & completion.
  • Collaborated with VPAA to facilitate campus-wide accreditation reporting. This included: acquiring and measuring reporting data, authoring self-study narratives, acting as a liaison with national accreditation agencies, compiling and submitting the final report and scheduling/facilitating site visits. Successfully gained re-accreditation for eight programs from various regional and national accreditation agencies.

Adjunct Faculty – Communications (9/13-12/18)

  • Taught 5-week communication courses to non-traditional, adult students. Engaged students both in the classroom and online to meet course objectives and facilitate assessments. Led the classroom with the adult-learning andragogy principles of: learners are internally motivated, goal & relevancy oriented, practical-minded and must be respected and appreciative of their life experiences.
  • Actively made curriculum & facilitation accommodations to keep course student-focused, up-to-date and interactive while simultaneously meeting federal, university and departmental standards.
  • Tracked students via eCollege (LMS) for assignment submittal, grading, discussion participation and course completion.
  • Routinely experienced classroom observations and consistently score in the 90th percentile on IDEA student satisfaction surveys.
  • Courses taught: COM180 Interpersonal Effectiveness, COM106 Information Literacy and COM450 Gender, Culture and Communication.

Admissions Representative (4/11-1/13)

  • Engaged domestic and international prospective students in meaningful, value-driven conversations that were ethical, informative and inspirational. Successfully matriculated students through application, assessment, advisement and registration process while continuously building rapport with critical campus-wide support systems to create a seamless & positive student experience.
Education and Training
Expected in 12/2007 Master of Arts | Communications & Journalism University Of Wisconsin - Madison, Madison, WI GPA:
Expected in 08/2015 Master of Arts | Higher Education Argosy University, Eagan, MN, GPA:
Expected in 05/1994 Bachelor of Arts | Communications Gustavus Adolphus College, Saint Peter, MN GPA:

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School Attended

  • University Of Wisconsin - Madison
  • Argosy University
  • Gustavus Adolphus College

Job Titles Held:

  • Senior Business Partner Learning & Development
  • Forum Coordinator
  • Assistant Director - Online Services


  • Master of Arts
  • Master of Arts
  • Bachelor of Arts

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