[Type] executive offering [Area of expertise] expertise gained through [Number] years of [Industry] successful contributions. Motivating leader with history of building and managing [Type] teams. Proficient at identifying [Type] issues and integrating [Type] solutions to achieve [Result]. Strong relationship builder works well with stakeholders and corporate teams.
Skills
PeopleSoft
Tableau
MS Office
Accounts receivables / payable
Excellent customer service
Insurance Policies / Benefits
Project Management
Concise Communication
Strategy and planning
Check processing
Team management
Problem resolution
Process improvement
Experience
Senior Billing Analyst / Subject Matter Expert, 05/2016 to Current Cognizant Technology Solutions – Boise, ID,
Evaluated standard operating procedures for accuracy prior to distribution.
Attended strategy and planning meetings for new projects to set financial goals.
Contributed in testing and implementation of new databases and software.
Assisted with pilot franchise program for HMO and PPO products.
Eliminated billing inaccuracies by reconciling 500+ accounts monthly.
Verified accuracy of information and resolved discrepancies with vendors before entering invoices for payment.
Processed refund check requests and invoices for various locations as requested.
Trained new team members on company policies and accounting systems to keep team operations productive and efficient.
Created receiving reports and updated vendor balance sheets to record accounts payable.
Maintained accounting ledgers by verifying and posting account transactions.
Performed accurate and fully compliant monthly closing processes, accruals and journal entries.
Prepared monthly and year-end closing statements, financial documents and invoices.
Eliminated inaccuracies in accounts payable payments by verifying information prior to generating checks and electronic payment transfers.
Gathered information to produce accounts payable reports for review.
Facilitated payment of invoices due by sending bill reminders and contacting clients.
Provided excellent service and attention to customers through phone or e-mail conversations.
Improved customer satisfaction by finding creative solutions to problems.
Recognized by management for providing exceptional customer service.
Demonstrated self-reliance by meeting and exceeding workflow needs.
Developed and implemented strategies to enhance team performance, improve processes and increase efficiency.
Subject Matter Expert, 05/2015 to 05/2016 Britecore – Green Bay, WI,
Identified key performance indicators in form processing and guided team members on refining procedures to improve outcomes, leading to increased productivity.
Trained new hires on department policies and protocols; up-trained current employees on new job functions.
Researched and resolved employees’ daily inquiries and issues.
Coordinated with supervisors and managers to provide one-on-one support for team members.
Maintained validity of department procedure manuals by periodic revisions.
Led analysis of key production metrics in data entry to develop executive summaries and suggest procedural modifications to optimize productivity.
Advised supervisor on hiring, development and management of in-house team of data acquisition clerks by identifying relevant qualifications, essential roles within team and nature of ideal collaboration between team members.
Sent out hourly workflow directions for entire department staff.
Created agendas and communication materials for team meetings.
Front Pharmacy Clerk, 11/2014 to 05/2015 OptumRx Specialty Pharmacy – City, STATE,
Handled over 200 customer accounts daily in pharmacy, maintaining accuracy to prevent data errors.
Routed prescriptions, order forms and patient documents to corresponding departments.
Initiated new patient accounts, updated existing patient accounts with prescription data.
Collaborated with provider offices in regards to patient and prescription information.
Promoted to Subject Matter Expert in recognition of top performance and skill.
Answered customer questions regarding medication.
Smoothly resolved delivery and pharmacy customer issues to achieve patrons' satisfaction.
Contributed superb customer service and attentiveness to clients during phone calls.
Customer Service Advocate, 11/2013 to 11/2014 OptumRx Specialty Pharmacy – City, STATE,
Provided excellent customer service phone support to clients and providers while maximizing productivity in a fast-paced environment.
Resolved queries related to insurance benefits, prescription mail orders and retail pharmacy assistance.
Directed prescriptions and related calls to the appropriate pharmacist.
Made outbound calls on prescription orders for clarification and accuracy.
Initiated new prescription requests to provider offices.
Educated customers on insurance benefits, plan details, medication formularies and status of prescription claims.
Consulted with customers to determine best methods to resolve service and billing issues.
Stayed on top of changing internal policies, company offerings and pharmaceutical promotions to effectively serve every customer.
Handled escalated calls for front-line associates to address complex issues and restore customer satisfaction.
Encouraged customers to become self-sufficient with web-based and mobile support tools.
Evaluated benefits for each caller to determine service needs and address concerns.
Completed continuing education and training programs for professional development.
Fielded customer complaints and queries, fast-tracking them for problem resolution.
Education and Training
B.S: Biology, Expected in 2015 California State University - Dominguez, GPA:
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