- Montgomery Street, San Francisco, CA 94105
- Home: (555) 432-1000
- Cell:
- resumesample@example.com
[Type] executive offering [Area of expertise] expertise gained through [Number] years of [Industry] successful contributions. Motivating leader with history of building and managing [Type] teams. Proficient at identifying [Type] issues and integrating [Type] solutions to achieve [Result]. Strong relationship builder works well with stakeholders and corporate teams.
- PeopleSoft
- Tableau
- MS Office
- Accounts receivables / payable
- Excellent customer service
- Insurance Policies / Benefits
- Project Management
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- Concise Communication
- Strategy and planning
- Check processing
- Team management
- Problem resolution
- Process improvement
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Senior Billing Analyst / Subject Matter Expert, 05/2016 to Current
Cognizant Technology Solutions – Boise, ID,
- Evaluated standard operating procedures for accuracy prior to distribution.
- Attended strategy and planning meetings for new projects to set financial goals.
- Contributed in testing and implementation of new databases and software.
- Assisted with pilot franchise program for HMO and PPO products.
- Eliminated billing inaccuracies by reconciling 500+ accounts monthly.
- Verified accuracy of information and resolved discrepancies with vendors before entering invoices for payment.
- Processed refund check requests and invoices for various locations as requested.
- Trained new team members on company policies and accounting systems to keep team operations productive and efficient.
- Created receiving reports and updated vendor balance sheets to record accounts payable.
- Maintained accounting ledgers by verifying and posting account transactions.
- Performed accurate and fully compliant monthly closing processes, accruals and journal entries.
- Prepared monthly and year-end closing statements, financial documents and invoices.
- Eliminated inaccuracies in accounts payable payments by verifying information prior to generating checks and electronic payment transfers.
- Gathered information to produce accounts payable reports for review.
- Facilitated payment of invoices due by sending bill reminders and contacting clients.
- Provided excellent service and attention to customers through phone or e-mail conversations.
- Improved customer satisfaction by finding creative solutions to problems.
- Recognized by management for providing exceptional customer service.
- Demonstrated self-reliance by meeting and exceeding workflow needs.
- Developed and implemented strategies to enhance team performance, improve processes and increase efficiency.
Subject Matter Expert, 05/2015 to 05/2016
Britecore – Green Bay, WI,
- Identified key performance indicators in form processing and guided team members on refining procedures to improve outcomes, leading to increased productivity.
- Trained new hires on department policies and protocols; up-trained current employees on new job functions.
- Researched and resolved employees’ daily inquiries and issues.
- Coordinated with supervisors and managers to provide one-on-one support for team members.
- Maintained validity of department procedure manuals by periodic revisions.
- Led analysis of key production metrics in data entry to develop executive summaries and suggest procedural modifications to optimize productivity.
- Advised supervisor on hiring, development and management of in-house team of data acquisition clerks by identifying relevant qualifications, essential roles within team and nature of ideal collaboration between team members.
- Sent out hourly workflow directions for entire department staff.
- Created agendas and communication materials for team meetings.
Front Pharmacy Clerk, 11/2014 to 05/2015
OptumRx Specialty Pharmacy – City, STATE,
- Handled over 200 customer accounts daily in pharmacy, maintaining accuracy to prevent data errors.
- Routed prescriptions, order forms and patient documents to corresponding departments.
- Initiated new patient accounts, updated existing patient accounts with prescription data.
- Collaborated with provider offices in regards to patient and prescription information.
- Promoted to Subject Matter Expert in recognition of top performance and skill.
- Answered customer questions regarding medication.
- Smoothly resolved delivery and pharmacy customer issues to achieve patrons' satisfaction.
- Contributed superb customer service and attentiveness to clients during phone calls.
Customer Service Advocate, 11/2013 to 11/2014
OptumRx Specialty Pharmacy – City, STATE,
- Provided excellent customer service phone support to clients and providers while maximizing productivity in a fast-paced environment.
- Resolved queries related to insurance benefits, prescription mail orders and retail pharmacy assistance.
- Directed prescriptions and related calls to the appropriate pharmacist.
- Made outbound calls on prescription orders for clarification and accuracy.
- Initiated new prescription requests to provider offices.
- Educated customers on insurance benefits, plan details, medication formularies and status of prescription claims.
- Consulted with customers to determine best methods to resolve service and billing issues.
- Stayed on top of changing internal policies, company offerings and pharmaceutical promotions to effectively serve every customer.
- Handled escalated calls for front-line associates to address complex issues and restore customer satisfaction.
- Encouraged customers to become self-sufficient with web-based and mobile support tools.
- Evaluated benefits for each caller to determine service needs and address concerns.
- Completed continuing education and training programs for professional development.
- Fielded customer complaints and queries, fast-tracking them for problem resolution.
B.S: Biology, Expected in 2015
California State University - Dominguez,
GPA:
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