Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:

[Type] executive offering [Area of expertise] expertise gained through [Number] years of [Industry] successful contributions. Motivating leader with history of building and managing [Type] teams. Proficient at identifying [Type] issues and integrating [Type] solutions to achieve [Result]. Strong relationship builder works well with stakeholders and corporate teams.

  • PeopleSoft
  • Tableau
  • MS Office
  • Accounts receivables / payable
  • Excellent customer service
  • Insurance Policies / Benefits
  • Project Management
  • Concise Communication
  • Strategy and planning
  • Check processing
  • Team management
  • Problem resolution
  • Process improvement
Senior Billing Analyst / Subject Matter Expert, 05/2016 to Current
Cognizant Technology SolutionsBoise, ID,
  • Evaluated standard operating procedures for accuracy prior to distribution.
  • Attended strategy and planning meetings for new projects to set financial goals.
  • Contributed in testing and implementation of new databases and software.
  • Assisted with pilot franchise program for HMO and PPO products.
  • Eliminated billing inaccuracies by reconciling 500+ accounts monthly.
  • Verified accuracy of information and resolved discrepancies with vendors before entering invoices for payment.
  • Processed refund check requests and invoices for various locations as requested.
  • Trained new team members on company policies and accounting systems to keep team operations productive and efficient.
  • Created receiving reports and updated vendor balance sheets to record accounts payable.
  • Maintained accounting ledgers by verifying and posting account transactions.
  • Performed accurate and fully compliant monthly closing processes, accruals and journal entries.
  • Prepared monthly and year-end closing statements, financial documents and invoices.
  • Eliminated inaccuracies in accounts payable payments by verifying information prior to generating checks and electronic payment transfers.
  • Gathered information to produce accounts payable reports for review.
  • Facilitated payment of invoices due by sending bill reminders and contacting clients.
  • Provided excellent service and attention to customers through phone or e-mail conversations.
  • Improved customer satisfaction by finding creative solutions to problems.
  • Recognized by management for providing exceptional customer service.
  • Demonstrated self-reliance by meeting and exceeding workflow needs.
  • Developed and implemented strategies to enhance team performance, improve processes and increase efficiency.
Subject Matter Expert, 05/2015 to 05/2016
BritecoreGreen Bay, WI,
  • Identified key performance indicators in form processing and guided team members on refining procedures to improve outcomes, leading to increased productivity.
  • Trained new hires on department policies and protocols; up-trained current employees on new job functions.
  • Researched and resolved employees’ daily inquiries and issues.
  • Coordinated with supervisors and managers to provide one-on-one support for team members.
  • Maintained validity of department procedure manuals by periodic revisions.
  • Led analysis of key production metrics in data entry to develop executive summaries and suggest procedural modifications to optimize productivity.
  • Advised supervisor on hiring, development and management of in-house team of data acquisition clerks by identifying relevant qualifications, essential roles within team and nature of ideal collaboration between team members.
  • Sent out hourly workflow directions for entire department staff.
  • Created agendas and communication materials for team meetings.
Front Pharmacy Clerk, 11/2014 to 05/2015
OptumRx Specialty PharmacyCity, STATE,
  • Handled over 200 customer accounts daily in pharmacy, maintaining accuracy to prevent data errors.
  • Routed prescriptions, order forms and patient documents to corresponding departments.
  • Initiated new patient accounts, updated existing patient accounts with prescription data.
  • Collaborated with provider offices in regards to patient and prescription information.
  • Promoted to Subject Matter Expert in recognition of top performance and skill.
  • Answered customer questions regarding medication.
  • Smoothly resolved delivery and pharmacy customer issues to achieve patrons' satisfaction.
  • Contributed superb customer service and attentiveness to clients during phone calls.
Customer Service Advocate, 11/2013 to 11/2014
OptumRx Specialty PharmacyCity, STATE,
  • Provided excellent customer service phone support to clients and providers while maximizing productivity in a fast-paced environment.
  • Resolved queries related to insurance benefits, prescription mail orders and retail pharmacy assistance.
  • Directed prescriptions and related calls to the appropriate pharmacist.
  • Made outbound calls on prescription orders for clarification and accuracy.
  • Initiated new prescription requests to provider offices.
  • Educated customers on insurance benefits, plan details, medication formularies and status of prescription claims.
  • Consulted with customers to determine best methods to resolve service and billing issues.
  • Stayed on top of changing internal policies, company offerings and pharmaceutical promotions to effectively serve every customer.
  • Handled escalated calls for front-line associates to address complex issues and restore customer satisfaction.
  • Encouraged customers to become self-sufficient with web-based and mobile support tools.
  • Evaluated benefits for each caller to determine service needs and address concerns.
  • Completed continuing education and training programs for professional development.
  • Fielded customer complaints and queries, fast-tracking them for problem resolution.
Education and Training
B.S: Biology, Expected in 2015
California State University - Dominguez,

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School Attended

  • California State University

Job Titles Held:

  • Senior Billing Analyst / Subject Matter Expert
  • Subject Matter Expert
  • Front Pharmacy Clerk
  • Customer Service Advocate


  • B.S

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