Dedicated IT professionalwith a strong clinical healthcare backgroundhighly effective atassisting customers experiencing issues with their physician hospital software and helping implement new clinical software for physicians, nursing and pharmacy. Seekinga role offering opportunities for long term professional growth and development where I can continue to apply my 33 year professional healthcare and IT experience.
Willing to assist
Senior Application Support Analyst, 06/2011 to Current MCKesson Enterprise Information Systems – Alpharetta, GA Support Physician Hospital Software, Paragon
WebStation for Physicians and Paragon Clinician Hub. Troubleshoot
as reported by customers. Opens and addresses high priority/critical issues
phoned directly to the physician support team. Works with the internal teams and
customer resources to resolve the reported issues in a timely manner. Provides
data correction to issues utilizing development approved Microsoft SQL scripts. Experienced Implementation Support Analyst,
participated in the pilot release for Clinical Hub 13.0 testing and supporting
Pilot Go Lives. Experienced
Implementation Consultant for the Paragon physician software, traveled with a
team and independently, assisting customers with mapping plans for new implementations,
training customers in the software build, training super users, pre-live
testing, go live support and post live follow-up.
IT Training Consultant, 12/2006 to 05/2011 Miragee – Louisville, KY on contract with Kindred Healthcare Professional software trainer involved with
training various healthcare applications to Kindred's rehab staff, nursing
staff and the hospital EMR and pharmacy applications. Traveled to regional
training sites and individual nursing
rehab facilities and long term care hospital across Kindred owned facilities.
Supported nursing staff,
go-live for the hospital EMR facility, nurses go-live on the nursing home
software, pharmacists and
technicians using the pharmacy program for daily workflow during go-live week,
and therapists using
mobile rehab devices in therapy settings. On site troubleshooting of issues
during go-live, processed and opened
tickets as appropriate with Kindred's internal support system on their custom
Participated at executive level meetings as a representative of Kindred's
corporate IT staff.
Pharmacy Implementation Specialist, 03/2005 to 12/2006 Healthcare Management System (now MedHost) – Nashville, TN
in C-Suite meetings when starting project plan for the full implementation
project. Trained and
assisted pharmacy super users in building modules
needed to successfully build the HMS pharmacy software in the live
environment. Conducted a week of super
user training prior to go-live to build system knowledge on the software.
Traveled to the customer facilities prior to go-live, participating in the
pre-live build work and validation of software readiness for go-live. Supported
the product the two weeks following go-live to ensure customer success.
Participated in post-live follow-up to document issues found for product
support and improvement. Supported eMAR implementation following the same
principles as the Pharmacy Core go-live process to assist nursing with
documenting medication administration to patients.
Senior Tech IV room trainer, 10/2000 to 03/2005 Vanderbilt University Medical Center – Nashville, TN Trained in all areas of pharmacy work as a technician. Some of the work including preparing IV products under a
pharmacist supervision, compounding prescriptions, chemotherapy IV
admixture, preparing inpatient cart restocking,
medications to the inpatient Pyxis system and delivering stocks when machine
was low. Trained new
assigned to the IV preparation room in proper IV sterile technique under the
supervision of a
pharmacist. Participated in the annual certification of
technicians and pharmacists preparing sterile products.
Vocational Degree: Practical Nursing, 1984 Elizabethton State Area Vocational School - Elizabethton, TN
Pharmacy Technician Certificate: Pharmacy Technician, 1986 Naval School of Health Sciences - San Diego, CA 23 week training course to prepare the Hospital Corpsman to become pharmacy technicians to work independent of a pharmacist supervision in all areas of pharmacy practice including sterile product preparation, compounding of medications, dispensing of medications and counseling for the use of the medications in areas where pharmacists are not assigned for duty.
Instructor Training: Professional Trainer, 1990 Naval Training Center - San Diego, CA Military training program to train Naval personal to become educators in specialized training programs to educate Naval personal in their designed military job specialties.
Curriculum Developer School: Curriculum Development, 1993 Naval Training Center - San Diego, CA