Accomplished and energetic with a solid history of achievement in customer service. Motivated leader with strong organizational and prioritize abilities. Areas of expertise include driven, caring and most important understanding the needs of others.
Seasoned customer service with more than 16 years of experience in fast-paced Help Desk/Analyst. Excellent phone skills, dealing with the issue skills. Track record of achieving exceptional results in dealing with the in user issues in a manner that they felt comfortable and making sure that I put myself in there shoes to make sure that there issue was resolved with accuracy and efficiency. Responsible Senior Analyst proficient in dealing with the issue of the in user at hand and treating them like people with respect. Passionate and motivated, with a drive for excellence. 16 years in Help Desk and Senior Analyst positions.
Business/ Microsoft Office Applications Certificate
What I have learned being in the field of Customer Service is that you love it or you hate it. I happened to love the field. I got to be that person on the other end of the phone that could either use my skills as a provider or be just another person collecting a pay check. I chose to come to come to work, pick up that phone and treat the person on the other end of the phone like there were the only person in the world. I chose to reign in on the situation until it was resolved or that there was nothing more that I could do and then seek assistance.
Be assured that I give the customer the best service possible. It was like talking to an old friend who would call back and ask for your assistance.
This is what makes you feel like this is worth doing.
Computer Learning Center MD
Microsoft Office Applications Certificate Coursework in Administrative Technology
CBS/NA (Computerized Business System/ Network Administration)
I believe that people just want to be treated like people. No matter what the situation is. Is was up to me when I went into this field, how I was going to respect it or not. I chose to give it my all.
I know that I was taught that it cost nothing to say good morning to one another. I have always remembered that phrase.
When I would login to the phones to start my day off, I would always remember that there are going to e good days and bad days. It was up to me to make them reasonable days. By that I mean when talking to someone who is not happy it was up to me to make it that reasonable day.
I would let the customer vent. I would then explain that I am sorry about a prior call. To please give me a chance to see how I could correct the situation for them. This made them feel better and also made me know that I had made the right decision in a job.
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