Enthusiastic and hardworking individual with a security clearance. With superior skills in multitasking and independent capacities. Customer service skills with over 5+ years as well as 3+ years in Law Enforcement in the U.S. Air Force. Bilingual and fluent in Spanish, and offering solid comprehension of cultural diversity. As well as bringing strong work ethic and excellent organizational skills to any work settings.
Skills
Well Organized
Multitasking ability
Retail experience
Proffesional Phone Skills
Work well under pressure
Firearm Expertise
Police training
Fluent in Spanish
Communication skills
Knowledgeable in all Diversity aspects
Insurance Billing
Security Clearance
Understanding of security standards
Experience
01/2017 to Current
Security ForcesDepartment Of The Air Force – Fort Meade, MD,
Monitored and authorized access to restricted areas by employees and visitors to guard against theft and incursion.
Provided fast and accurate emergency response to injured teammates, providing first aid and Buddy Care.
Enforced military laws and regulations.
Challenged suspicious individuals accessing restricted areas to prevent unauthorized entry.
Used x-ray scanners to check items for signs of unauthorized materials.
Maintained safety by quickly responding to alarms and investigating disturbances.
Patrolled industrial and commercial premises to prevent and detect signs of intrusion and secure doors, windows and gates.
Checked passes and credentials of persons seeking to enter property and issued passes for guests.
Provided friendly and professional assistance to employees, visitors and customers.
Acted as first-responder for medical emergencies, incoming calls and code red situations prior to arrival of paramedics and law enforcement.
Improved community safety by conducting field sobriety tests and investigating DUIs and vehicle accidents.
Directed traffic during emergency and congested situations to promote public safety and facilitate vehicular flow.
Issued warnings and citations for traffic violations.
01/2019 to 10/2019
ReceptionistAgility – Boston, MA,
Communicated with all partners throughout the practice including physicians, nursing staff, technicians and medical assistants.
Handled all office supply ordering including ink cartridges, toner and paper
Ensured that the phone was answered by the second ring and enthusiastically greeted all callers.
Set up appointments for physician visits and procedures using calendar software.
Took messages from patients and promptly relayed to appropriate staff.
Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
Answered multi-line phone system and directed callers to requested personnel and departments.
Delivered high-quality administrative and customer service to sustain patient and work flows.
Processed patient payments and scanned identification and insurance cards.
Prepared and sent financial statements to support bookkeeping functions.
Interviewed patients to collect medical information and insurance details.
Updated group medical records and technical library to support smooth office operations.
Compiled physical and digital paperwork to meet business and patient needs, including charts, reports and correspondence.
Wrote reports, emails, memoranda, letters and releases.
Followed-up with insurance companies and individuals to resolve discrepancies.
Maintained complete confidentiality in accordance with organization and legal requirements.
Typed medical orders for procedures and laboratory tests.
Entered patient insurance, demographic and health information into software and confirmed records.
Set up patient charts and documented information in various company software.
Provided respectful assistance to all parties, including patients, staff members and insurance company representatives.
Collected, posted and managed patient account payments.
Contacted insurance providers to verify correct insurance information and obtain authorization for proper billing codes.
Delivered real-time, accurate oral translations and interpretations for clients.
Prepared treatment rooms for patients, including cleaning surfaces and restocking supplies.
Took messages using Allscripts Touchworks.
Prepared prescription refill requests on behalf of physician
Maintained working condition of equipment by closely following operating instructions, troubleshooting breakdowns, performing preventive maintenance and calling for repairs.
Resolved and clarified issues with patient medications and collaborated with local pharmacies.
08/2014 to 11/2017
CashierSprouts Farmers Market – Round Rock, TX,
Helped customers find specific products, answering questions and offering advice.
Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
Trained new team members in cash register operation, stock procedures and customer service.
Processed customer payments quickly and returned exact change and receipts.
Welcomed customers, offering assistance to help find necessary store items.
Wrapped items and bagged purchases properly to prevent merchandise breakage.
Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
Organized and maintained both physical and digital payment documentation for accurate filing and compliant recordkeeping.
Followed proper stock rotation procedures to minimize obsolescence and removed any out of date items from sales floor.
Assisted customers by locating items and moving heavy purchases to vehicles.
Monitored the work space to ensure that it was neat, orderly and safe.
08/2016 to 10/2017
Beauty AdvisorLvmh – Brick, NJ,
Fostered clean and sanitary work environment to protect customers and staff from infection.
Made recommendations of appropriate products to meet customers' individual needs.
Showed customers how to apply makeup and other products to achieve desired looks.
Kept notes listing preferences and services provided to clients for quick reference.
Collected payment from customers and scheduled next appointments.
Examined incoming shipments to verify quantity and quality, returning unacceptable shipments to suppliers for refunds or replacement.
Organized stockroom by keeping products in correct locations, helping to maintain accurate inventory counts and free-flowing aisleways.
Stocked and rotated products, supplies and paper goods.
Evaluated customer account information to assess current issues and determine potential solutions.
Backed up reception desk by answering phones, scheduling appointments and processing payments.
Recommended products to customers to meet current needs or resolve specific concerns.
Received incoming product deliveries and relocated to storage shelves, coolers or bins.
Identified defective, incorrect or missing merchandise and promptly reported issues to supervisor.
Checked shelves to ensure adequate stock.
Tracked inventory, conducted cycle counts and audits and resolved issues to maintain accurate records.
Education and Training
Expected in 06/2015
High School Diploma: Hobbton High School - Newton Grove, NC GPA:
Expected in 05/2018
: Law Enforcement Security Forces Technical School - San Antonio, TX, GPA:
Expected in 09/2019
: Law Enforcement Desert Defender Regional Training Center - El Paso, TX GPA:
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