Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:

Personable, friendly and solution-oriented individual with over 10 years of experience in service and support. Clientele-focused team player offering expertise in conflict mediation, time management and sales. Dedicated to customer loyalty and satisfaction. Provides exceptional service while multi-tasking in a fast paced, environment. Positive and upbeat professional bringing service-oriented mindset, strong people skills and dedication to exceeding business targets. With experience handling the needs of demanding customers while meeting diverse needs, building loyalty and driving revenue growth.

  • Adobe PhotoShop
  • Spec measurements
  • Superior communication skills
  • Superb attention to detail
  • Detail-oriented
  • Self-motivated professional
  • Credit card payment processing
  • Inbound and outbound calling
  • Adaptive team player
  • Project management abilities
  • Microsoft Office expertise
  • Store maintenance
  • Office equipment proficiency
  • Conflict mediation
  • Organizational strengths
  • Courteous demeanor
  • Call center experience
  • Customer relations
  • Quality assurance controls
  • Problem-solving abilities
  • Active listening
  • Technologically savvy
  • Customer service
  • Data evaluation
  • Conflict resolution
  • High-energy attitude
  • Quality control
  • Operating systems
  • Excellent problem solving skills
  • Testing and results analysis
  • Oral and written communications
  • Compliance and regulations
  • Oral and written communication
  • Program implementation
  • Technical writing
  • Strategic thinker
  • Personable and friendly
  • MS Office
  • Caring
  • Empathetic
Seamstress, 11/2017 - Current
Travel + Leisure Co. National Harbor, MD,
  • Read and interpreted instructions to produce high-quality pieces, including hat and luggage items.
  • Worked efficiently to join, reinforce and decorate products with sewing machines and hand stitching.
  • Produced hat and luggage items that exceeded customer expectations and boosted revenue.
  • Monitored machines, diagnosed problems and performed basic corrections to keep equipment operational during all shifts.
  • Carefully used razor blades to remove stitching from clothing to prepare for hemming and alterations.
  • Collaborated closely with various photographers to produce and finish photo shoots.
  • Removed stitches from garments to be altered by using rippers or razor blades.
  • Generated high-quality results quickly and efficiently.
  • Built reputation of credibility and responsiveness with vendors.
  • Supported product managers and merchants with decision-making and built rapport by accompanying to market.
  • Managed projects according to timeline and seasonal changes.
  • Adjusted patterns to fit client requirements.
Assistant Manager, 01/2014 - 06/2017
Rural King Sweetwater, TN,
  • Provided leadership and direction for employees, supervising activities to drive productivity and efficiency.
  • Coached and mentored employees by delivering training, guidance and performance monitoring.
  • Planned and prepared workflow schedules, delegating tasks for 7-member team.
  • Enforced company policies and procedures to strengthen operational standards across departments.
  • Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
  • Delegated daily tasks to team members to optimize team productivity.
  • Initiated inventory control measures to manage and replenish stock, maintain costs and meet customer demands while monitoring clothing, accessory and shoe levels.
  • Completed inventory audits to identify losses and project future demands.
  • Trained team of 7 to deliver outstanding customer service, boosting customer satisfaction ratings.
  • Organized schedules, workflows and shift coverage to meet expected business demands.
  • Maintained positive work ethic and commitment to providing excellent service to improve operations efficiency and customer satisfaction.
  • Maintained inventory accuracy by accurately counting stock-on-hand and reconciling discrepancies.
  • Managed personnel scheduling, facilitating adequate coverage to meet demand.
Pharmacy Technician, 03/2012 - 01/2014
Ingles Markets, Incorporated Abbeville, SC,
  • Established and updated patient profiles, including lists of medications and insurance details.
  • Refilled medications, offered insight into over-the-counter products and verified insurance benefits.
  • Verified and filled over 300 prescriptions per day in busy local owned pharmacy setting.
  • Worked with insurance companies to process claims, resolve problems and obtain payments.
  • Managed inventories, rotated stock, removed expired or damaged drug products and resolved discrepancies in drug counts.
  • Assisted pharmacist with clearing high volume of problem prescriptions and customer questions to maintain optimal team efficiency.
  • Trained 5 new technicians to provide excellent customer service which resulted in higher customer satisfaction scores.
  • Consulted with customers via telephone or in-person to assist with navigating pharmacy systems and completing requests.
  • Created new customer profiles and updated information in pharmacy computer systems.
  • Checked medications for content, accuracy and completeness of all drug packaging and labeling to provide final verification of prescription.
  • Efficiently processed cash register transactions for new and refilled prescription orders.
  • Prepared prescription transfer requests from competitor companies.
  • Ensured proper entry and processing of patient prescriptions in company system.
  • Verified prescriptions by contacting physicians' offices and receiving approval.
  • Used 8-point check system to verify labeled prescriptions.
  • Inspected medication storage locations to monitor drug expiration dates and ensure adequate supply inventory.
  • Filled and processed prescriptions to ensure prompt and efficient patient care.
  • Adhered to regulatory guidelines for workplace safety and customer confidentiality.
  • Entered orders into the system and filled medication orders.
  • Restocked shelves and prepared expired drugs for return.
  • Prepared medication labels with item name and quantity.
Insurance Billing Specialist, 01/2010 - 03/2011
Source Medical Alpharetta, GA,
  • Ensured that all patient and insurance data was updated regularly and carefully inputted into the company's computer system.
  • Handled billing related activities focused on medical specialties.
  • Verified that patients had the proper insurance coverage prior to any procedures or appointment scheduling.
  • Ensured that appropriate coding is managed to maximize efficiency.
  • Followed specific security rules and guidelines to protect sensitive data, including patient medical records and payment card information.
  • Instructed clients on amounts covered under benefits plans in easy-to-understand terminology.
  • Earned good attendance record and built reputation for being on time and ready to work.
  • Maintained industry knowledge through continuing education, training and monitoring of industry publications.
  • Provided excellent service and attention to customers through phone conversations.
  • Consistently provided exceptional service and attention to customers and stakeholders.
Education and Training
CPhT: Pharmaceutical Technician, Expected in 03/2012
Milan Institute - Amarillo, TX,
Trade Certificate: BCIS, Expected in 07/2007
Gulf Coast Trades Center - New Waverly, TX
GED: , Expected in 11/2006
The Raven School - New Waverly, TX,

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School Attended

  • Milan Institute
  • Gulf Coast Trades Center
  • The Raven School

Job Titles Held:

  • Seamstress
  • Assistant Manager
  • Pharmacy Technician
  • Insurance Billing Specialist


  • CPhT
  • Trade Certificate
  • GED

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