Personable, friendly and solution-oriented individual with over 10 years of experience in service and support. Clientele-focused team player offering expertise in conflict mediation, time management and sales. Dedicated to customer loyalty and satisfaction. Provides exceptional service while multi-tasking in a fast paced, environment. Positive and upbeat professional bringing service-oriented mindset, strong people skills and dedication to exceeding business targets. With experience handling the needs of demanding customers while meeting diverse needs, building loyalty and driving revenue growth.
Skills
Adobe PhotoShop
Spec measurements
Superior communication skills
Superb attention to detail
Detail-oriented
Self-motivated professional
Credit card payment processing
Inbound and outbound calling
Adaptive team player
Project management abilities
Microsoft Office expertise
Store maintenance
Office equipment proficiency
Conflict mediation
Organizational strengths
Courteous demeanor
Call center experience
Customer relations
Quality assurance controls
Problem-solving abilities
Active listening
Technologically savvy
Customer service
Data evaluation
Conflict resolution
High-energy attitude
Quality control
Operating systems
Excellent problem solving skills
Testing and results analysis
Oral and written communications
Compliance and regulations
Oral and written communication
Program implementation
Technical writing
Strategic thinker
Personable and friendly
MS Office
Caring
Empathetic
Experience
Seamstress, 11/2017 - Current Travel + Leisure Co. – National Harbor, MD,
Read and interpreted instructions to produce high-quality pieces, including hat and luggage items.
Worked efficiently to join, reinforce and decorate products with sewing machines and hand stitching.
Produced hat and luggage items that exceeded customer expectations and boosted revenue.
Monitored machines, diagnosed problems and performed basic corrections to keep equipment operational during all shifts.
Carefully used razor blades to remove stitching from clothing to prepare for hemming and alterations.
Collaborated closely with various photographers to produce and finish photo shoots.
Removed stitches from garments to be altered by using rippers or razor blades.
Generated high-quality results quickly and efficiently.
Built reputation of credibility and responsiveness with vendors.
Supported product managers and merchants with decision-making and built rapport by accompanying to market.
Managed projects according to timeline and seasonal changes.
Adjusted patterns to fit client requirements.
Assistant Manager, 01/2014 - 06/2017 Rural King – Sweetwater, TN,
Provided leadership and direction for employees, supervising activities to drive productivity and efficiency.
Coached and mentored employees by delivering training, guidance and performance monitoring.
Planned and prepared workflow schedules, delegating tasks for 7-member team.
Enforced company policies and procedures to strengthen operational standards across departments.
Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
Delegated daily tasks to team members to optimize team productivity.
Initiated inventory control measures to manage and replenish stock, maintain costs and meet customer demands while monitoring clothing, accessory and shoe levels.
Completed inventory audits to identify losses and project future demands.
Trained team of 7 to deliver outstanding customer service, boosting customer satisfaction ratings.
Organized schedules, workflows and shift coverage to meet expected business demands.
Maintained positive work ethic and commitment to providing excellent service to improve operations efficiency and customer satisfaction.
Maintained inventory accuracy by accurately counting stock-on-hand and reconciling discrepancies.
Managed personnel scheduling, facilitating adequate coverage to meet demand.
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