- , , 100 Montgomery St. 10th Floor
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Program Director with strong leadership qualities and focus on achieving program goals. Oversaw internal administrative activities through program planning, guidance and leadership. Expert at coordinating program logistics, team management with a true passion for supporting the local community. Highly organized with vision and enthusiasm to achieve program goals and objectives.
- Leadership
- Customer service
- Clerical
- People skills
- Team management
- PPE use
- Reliable and trustworthy
- Time management
- Critical thinking
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- Training & Development
- Planning
- Troubleshooting
- Fluent in Spanish
- Relationship building
- Microsoft Office
- Decision-making
- Team building
- Problem resolution
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School Age Child Care Program Director, 10/2018 - Current
Washington Federal – Oro Valley, AZ,
- Planned School Age education programs and set ambitious program goals to establish targets for achievement.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Improved operations by working with team members and customers to find workable solutions.
- Improved profit margins by streamlining operations and workflow.
- Kept team on track by assigning and supervising their activities and giving constructive feedback.
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Led recruiting, hiring and training of qualified School Age Childcare Programs.
- Scheduled staff or speakers and coordinated facilities to plan logistics for programs.
- Creating Curriculum and Policies to support all School Age Programs like Summer Camp, Distance Learning, After School, Winter/ Spring Break Camps, Teacher Work Day Camps.
- Oversee Sports Programs
- Volunteer Coordinator
- Head of Transportation Department
- Trained newly hired top talent to fill key positions and maximize productivity.
- Completed frequent assessments of training materials, structure and success rates in order to enhance program.
- Tested trainees on materials to determine levels of understanding and areas requiring further instruction.
- Scripted, recorded and uploaded instructional videos for remote learning students.
- Ordered materials and supplies to use in sessions and kept costs under training budget.
- Proactively identified and solved complex problems related to employee training, management and business direction.
- Created and offered additional materials to enhance training.
- Elevated team member performance while cultivating customer relationships to drive sales.
- Documented participant attendance, engagement and progress.
- Reduced process gaps by effectively training new hires on best practices and protocols.
- Developed and coordinated trainings to help individuals learn company policies and procedures and job tasks.
- Screened employees and visitors using specific protocol and non-contact infrared thermometers.
- Analyzed protected health information sharing for public health emergencies.
- Revised protocols to address emergency disaster plans and response.
- Maintained open lines of communication with clinical staff to cross-organizational COVID-19 initiatives.
- Presented public talks to promote specific topics and work of organization.
- Spoke with health community workers and members of public about importance of health, prevention and treatment.
- Helped improve quality of training seminars and public health education materials.
Personal Banker, 01/2016 - 10/2018
General Dynamics – Martinsburg, WV,
- Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
- Ordered Banking and Marketing supplies and materials to secure inventory and sensitive and propriety items.
- Exercised judgment when dispensing information to maintain confidentiality of sensitive information.
- Described promotional offers and used persuasive sales techniques to upsell services and convince clients to apply for additional banking services.
- Networked to build client base and promote products to new and existing clients.
- Established connections with new clients through proactive follow-up strategies.
- Promoted diverse array of financial products by continuously acquiring new industry knowledge.
- Created strategic financial solutions to suit individualized client needs.
- Expanded customer relationships by maintaining regular follow-up processes and rapport with each customer.
- Provided clients with information on bank accounts, institutional policies, financial products and related services.
- Helped customers open and close accounts, apply for loans and make sound financial decisions.
- Partnered with loan and mortgage officers and financial advisors to provide clients with optimal financial solutions.
- Helped customers understand and use technical tools such as mobile applications and online banking.
- Satisfied customers by consistently delivering fast, knowledgeable services for diverse banking needs.
- Trained and coached less experienced team members in procedures, compliance standards and performance strategies.
- Put together and executed loan documents.
- Attended local gatherings and networking events as bank representative to establish community relations and generate potential customer leads
- Managed escalations with polite service, knowledgeable support and unsurpassed professionalism to satisfy needs and protect bank reputation.
- Met with new clients and completed pre-qualification procedures.
- Modified, opened and closed customer accounts.
- Developed and oversaw events to bring in customers and promote products.
- Completed thorough and accurate documentation for all money movements, deposits or withdrawals.
Administrative Assistant, 03/2014 - 12/2016
Comporium Communications – Rock Hill, SC,
- Planned events and department activities by acquiring venues, developing guest lists and organizing catering services.
- Organized and maintained filing and document management systems by coordinating, archiving and purging files.
- Maintained inventory in supply closet to prevent shortages.
- Handled management of communication to executives by taking and making telephone calls, reviewing and prioritizing mail and composing and typing correspondence.
- Verified data when processing incoming and outgoing checks and wire transfers to increase accuracy.
- Reviewed and suggested improvements for diverse range of documentation, including interoffice correspondence, reports and presentations.
- Monitored attendance records by taking note of staff vacation time, sick days and personal days.
- Maintained contacts for potential engagements and detailed information on current projects.
- Greeted incoming guests, accepted payments, reviewed tickets and directed to facility locations.
- Organized materials, cleaned facilities and set up equipment to prepare for events.
- Gave guests first-rate service and support, and worked to resolve all concerns to mutual satisfaction.
- Displayed event signs and posters to advertise upcoming events.
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Performed site evaluations, customer surveys and team audits.
- Recognized by management for providing exceptional customer service.
Sales & Service Specialist, 06/2012 - 02/2014
Bank Of America – City, STATE,
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Built trusting relationships with customers by making personal connections.
- Built and maintained effective relationships with peers and upper management to drive team success.
- Mentored team members in mastering sales techniques to consistently exceed objectives.
- Worked with fellow sales team members to achieve group targets.
- Negotiated and closed deals with minimal oversight.
- Answered incoming telephone calls to provide store, products and services information.
- Acted as initial contact in addressing customer concerns.
- Sold various products by explaining unique features and educating customers on proper application.
- Coached team members on security risks and loss prevention to aid in mitigating store theft.
- Offered product and service consultations and employed upselling techniques.
- Promoted and sold banking products and financial services.
- Maintained filing systems and other daily administrative and clerical support tasks to facilitate loans, deposits and account services.
- Opened new accounts and served existing customers based on individual financial needs.
- Assisted customers by phone and in person by answering banking questions and recommending solutions.
- Balanced daily cash deposits and vault inventory with zero error rate.
- Verified amounts and integrity of every check or funds transfer.
- Examined checks for identification and endorsement.
- Prepared official checks for customer and internal bank needs.
- Offered every customer exceptional service levels by remaining friendly and professional during every transaction.
- Fulfilled diverse duties to provide customer service, operate money counters, balance and replenish ATMs, maintain accounts and open new accounts.
- Completed comprehensive tasks by implementing customer service initiatives, audit and restock ATMs and keep records on accounts.
- Entered member transaction data into online banking software.
High School Diploma: , Expected in 06/2005
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Park View High School - Sterling, VA
GPA:
Certificate Program: Paralegal Studies, Expected in 03/2017
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George Mason University - Fairfax, VA
GPA:
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