Program Director with strong leadership qualities and focus on achieving program goals. Oversaw internal administrative activities through program planning, guidance and leadership. Expert at coordinating program logistics, team management with a true passion for supporting the local community. Highly organized with vision and enthusiasm to achieve program goals and objectives.
Skills
Leadership
Customer service
Clerical
People skills
Team management
PPE use
Reliable and trustworthy
Time management
Critical thinking
Training & Development
Planning
Troubleshooting
Fluent in Spanish
Relationship building
Microsoft Office
Decision-making
Team building
Problem resolution
Experience
School Age Child Care Program Director, 10/2018 - Current Washington Federal – Oro Valley, AZ,
Planned School Age education programs and set ambitious program goals to establish targets for achievement.
Exceeded customer satisfaction by finding creative solutions to problems.
Improved operations by working with team members and customers to find workable solutions.
Improved profit margins by streamlining operations and workflow.
Kept team on track by assigning and supervising their activities and giving constructive feedback.
Demonstrated leadership by making improvements to work processes and helping to train others.
Led recruiting, hiring and training of qualified School Age Childcare Programs.
Scheduled staff or speakers and coordinated facilities to plan logistics for programs.
Creating Curriculum and Policies to support all School Age Programs like Summer Camp, Distance Learning, After School, Winter/ Spring Break Camps, Teacher Work Day Camps.
Oversee Sports Programs
Volunteer Coordinator
Head of Transportation Department
Trained newly hired top talent to fill key positions and maximize productivity.
Completed frequent assessments of training materials, structure and success rates in order to enhance program.
Tested trainees on materials to determine levels of understanding and areas requiring further instruction.
Scripted, recorded and uploaded instructional videos for remote learning students.
Ordered materials and supplies to use in sessions and kept costs under training budget.
Proactively identified and solved complex problems related to employee training, management and business direction.
Created and offered additional materials to enhance training.
Elevated team member performance while cultivating customer relationships to drive sales.
Documented participant attendance, engagement and progress.
Reduced process gaps by effectively training new hires on best practices and protocols.
Developed and coordinated trainings to help individuals learn company policies and procedures and job tasks.
Screened employees and visitors using specific protocol and non-contact infrared thermometers.
Analyzed protected health information sharing for public health emergencies.
Revised protocols to address emergency disaster plans and response.
Maintained open lines of communication with clinical staff to cross-organizational COVID-19 initiatives.
Presented public talks to promote specific topics and work of organization.
Spoke with health community workers and members of public about importance of health, prevention and treatment.
Helped improve quality of training seminars and public health education materials.
Personal Banker, 01/2016 - 10/2018 General Dynamics – Martinsburg, WV,
Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
Ordered Banking and Marketing supplies and materials to secure inventory and sensitive and propriety items.
Exercised judgment when dispensing information to maintain confidentiality of sensitive information.
Described promotional offers and used persuasive sales techniques to upsell services and convince clients to apply for additional banking services.
Networked to build client base and promote products to new and existing clients.
Established connections with new clients through proactive follow-up strategies.
Promoted diverse array of financial products by continuously acquiring new industry knowledge.
Created strategic financial solutions to suit individualized client needs.
Expanded customer relationships by maintaining regular follow-up processes and rapport with each customer.
Provided clients with information on bank accounts, institutional policies, financial products and related services.
Helped customers open and close accounts, apply for loans and make sound financial decisions.
Partnered with loan and mortgage officers and financial advisors to provide clients with optimal financial solutions.
Helped customers understand and use technical tools such as mobile applications and online banking.
Satisfied customers by consistently delivering fast, knowledgeable services for diverse banking needs.
Trained and coached less experienced team members in procedures, compliance standards and performance strategies.
Put together and executed loan documents.
Attended local gatherings and networking events as bank representative to establish community relations and generate potential customer leads
Managed escalations with polite service, knowledgeable support and unsurpassed professionalism to satisfy needs and protect bank reputation.
Met with new clients and completed pre-qualification procedures.
Modified, opened and closed customer accounts.
Developed and oversaw events to bring in customers and promote products.
Completed thorough and accurate documentation for all money movements, deposits or withdrawals.
Administrative Assistant, 03/2014 - 12/2016 Comporium Communications – Rock Hill, SC,
Planned events and department activities by acquiring venues, developing guest lists and organizing catering services.
Organized and maintained filing and document management systems by coordinating, archiving and purging files.
Maintained inventory in supply closet to prevent shortages.
Handled management of communication to executives by taking and making telephone calls, reviewing and prioritizing mail and composing and typing correspondence.
Verified data when processing incoming and outgoing checks and wire transfers to increase accuracy.
Reviewed and suggested improvements for diverse range of documentation, including interoffice correspondence, reports and presentations.
Monitored attendance records by taking note of staff vacation time, sick days and personal days.
Maintained contacts for potential engagements and detailed information on current projects.
Greeted incoming guests, accepted payments, reviewed tickets and directed to facility locations.
Organized materials, cleaned facilities and set up equipment to prepare for events.
Gave guests first-rate service and support, and worked to resolve all concerns to mutual satisfaction.
Displayed event signs and posters to advertise upcoming events.
Demonstrated leadership by making improvements to work processes and helping to train others.
Performed site evaluations, customer surveys and team audits.
Recognized by management for providing exceptional customer service.
Sales & Service Specialist, 06/2012 - 02/2014 Bank Of America – City, STATE,
Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
Built trusting relationships with customers by making personal connections.
Built and maintained effective relationships with peers and upper management to drive team success.
Mentored team members in mastering sales techniques to consistently exceed objectives.
Worked with fellow sales team members to achieve group targets.
Negotiated and closed deals with minimal oversight.
Answered incoming telephone calls to provide store, products and services information.
Acted as initial contact in addressing customer concerns.
Sold various products by explaining unique features and educating customers on proper application.
Coached team members on security risks and loss prevention to aid in mitigating store theft.
Offered product and service consultations and employed upselling techniques.
Promoted and sold banking products and financial services.
Maintained filing systems and other daily administrative and clerical support tasks to facilitate loans, deposits and account services.
Opened new accounts and served existing customers based on individual financial needs.
Assisted customers by phone and in person by answering banking questions and recommending solutions.
Balanced daily cash deposits and vault inventory with zero error rate.
Verified amounts and integrity of every check or funds transfer.
Examined checks for identification and endorsement.
Prepared official checks for customer and internal bank needs.
Offered every customer exceptional service levels by remaining friendly and professional during every transaction.
Fulfilled diverse duties to provide customer service, operate money counters, balance and replenish ATMs, maintain accounts and open new accounts.
Completed comprehensive tasks by implementing customer service initiatives, audit and restock ATMs and keep records on accounts.
Entered member transaction data into online banking software.
Education and Training
High School Diploma: , Expected in 06/2005 - Park View High School - Sterling, VA GPA:
Certificate Program: Paralegal Studies, Expected in 03/2017 - George Mason University - Fairfax, VA GPA:
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