Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:

Program Director with strong leadership qualities and focus on achieving program goals. Oversaw internal administrative activities through program planning, guidance and leadership. Expert at coordinating program logistics, team management with a true passion for supporting the local community. Highly organized with vision and enthusiasm to achieve program goals and objectives.

  • Leadership
  • Customer service
  • Clerical
  • People skills
  • Team management
  • PPE use
  • Reliable and trustworthy
  • Time management
  • Critical thinking
  • Training & Development
  • Planning
  • Troubleshooting
  • Fluent in Spanish
  • Relationship building
  • Microsoft Office
  • Decision-making
  • Team building
  • Problem resolution
School Age Child Care Program Director, 10/2018 - Current
Washington Federal Oro Valley, AZ,
  • Planned School Age education programs and set ambitious program goals to establish targets for achievement.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Improved operations by working with team members and customers to find workable solutions.
  • Improved profit margins by streamlining operations and workflow.
  • Kept team on track by assigning and supervising their activities and giving constructive feedback.
  • Demonstrated leadership by making improvements to work processes and helping to train others.
  • Led recruiting, hiring and training of qualified School Age Childcare Programs.
  • Scheduled staff or speakers and coordinated facilities to plan logistics for programs.
  • Creating Curriculum and Policies to support all School Age Programs like Summer Camp, Distance Learning, After School, Winter/ Spring Break Camps, Teacher Work Day Camps.
  • Oversee Sports Programs
  • Volunteer Coordinator
  • Head of Transportation Department
  • Trained newly hired top talent to fill key positions and maximize productivity.
  • Completed frequent assessments of training materials, structure and success rates in order to enhance program.
  • Tested trainees on materials to determine levels of understanding and areas requiring further instruction.
  • Scripted, recorded and uploaded instructional videos for remote learning students.
  • Ordered materials and supplies to use in sessions and kept costs under training budget.
  • Proactively identified and solved complex problems related to employee training, management and business direction.
  • Created and offered additional materials to enhance training.
  • Elevated team member performance while cultivating customer relationships to drive sales.
  • Documented participant attendance, engagement and progress.
  • Reduced process gaps by effectively training new hires on best practices and protocols.
  • Developed and coordinated trainings to help individuals learn company policies and procedures and job tasks.
  • Screened employees and visitors using specific protocol and non-contact infrared thermometers.
  • Analyzed protected health information sharing for public health emergencies.
  • Revised protocols to address emergency disaster plans and response.
  • Maintained open lines of communication with clinical staff to cross-organizational COVID-19 initiatives.
  • Presented public talks to promote specific topics and work of organization.
  • Spoke with health community workers and members of public about importance of health, prevention and treatment.
  • Helped improve quality of training seminars and public health education materials.
Personal Banker, 01/2016 - 10/2018
General Dynamics Martinsburg, WV,
  • Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
  • Ordered Banking and Marketing supplies and materials to secure inventory and sensitive and propriety items.
  • Exercised judgment when dispensing information to maintain confidentiality of sensitive information.
  • Described promotional offers and used persuasive sales techniques to upsell services and convince clients to apply for additional banking services.
  • Networked to build client base and promote products to new and existing clients.
  • Established connections with new clients through proactive follow-up strategies.
  • Promoted diverse array of financial products by continuously acquiring new industry knowledge.
  • Created strategic financial solutions to suit individualized client needs.
  • Expanded customer relationships by maintaining regular follow-up processes and rapport with each customer.
  • Provided clients with information on bank accounts, institutional policies, financial products and related services.
  • Helped customers open and close accounts, apply for loans and make sound financial decisions.
  • Partnered with loan and mortgage officers and financial advisors to provide clients with optimal financial solutions.
  • Helped customers understand and use technical tools such as mobile applications and online banking.
  • Satisfied customers by consistently delivering fast, knowledgeable services for diverse banking needs.
  • Trained and coached less experienced team members in procedures, compliance standards and performance strategies.
  • Put together and executed loan documents.
  • Attended local gatherings and networking events as bank representative to establish community relations and generate potential customer leads
  • Managed escalations with polite service, knowledgeable support and unsurpassed professionalism to satisfy needs and protect bank reputation.
  • Met with new clients and completed pre-qualification procedures.
  • Modified, opened and closed customer accounts.
  • Developed and oversaw events to bring in customers and promote products.
  • Completed thorough and accurate documentation for all money movements, deposits or withdrawals.
Administrative Assistant, 03/2014 - 12/2016
Comporium Communications Rock Hill, SC,
  • Planned events and department activities by acquiring venues, developing guest lists and organizing catering services.
  • Organized and maintained filing and document management systems by coordinating, archiving and purging files.
  • Maintained inventory in supply closet to prevent shortages.
  • Handled management of communication to executives by taking and making telephone calls, reviewing and prioritizing mail and composing and typing correspondence.
  • Verified data when processing incoming and outgoing checks and wire transfers to increase accuracy.
  • Reviewed and suggested improvements for diverse range of documentation, including interoffice correspondence, reports and presentations.
  • Monitored attendance records by taking note of staff vacation time, sick days and personal days.
  • Maintained contacts for potential engagements and detailed information on current projects.
  • Greeted incoming guests, accepted payments, reviewed tickets and directed to facility locations.
  • Organized materials, cleaned facilities and set up equipment to prepare for events.
  • Gave guests first-rate service and support, and worked to resolve all concerns to mutual satisfaction.
  • Displayed event signs and posters to advertise upcoming events.
  • Demonstrated leadership by making improvements to work processes and helping to train others.
  • Performed site evaluations, customer surveys and team audits.
  • Recognized by management for providing exceptional customer service.
Sales & Service Specialist, 06/2012 - 02/2014
Bank Of America City, STATE,
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Built trusting relationships with customers by making personal connections.
  • Built and maintained effective relationships with peers and upper management to drive team success.
  • Mentored team members in mastering sales techniques to consistently exceed objectives.
  • Worked with fellow sales team members to achieve group targets.
  • Negotiated and closed deals with minimal oversight.
  • Answered incoming telephone calls to provide store, products and services information.
  • Acted as initial contact in addressing customer concerns.
  • Sold various products by explaining unique features and educating customers on proper application.
  • Coached team members on security risks and loss prevention to aid in mitigating store theft.
  • Offered product and service consultations and employed upselling techniques.
  • Promoted and sold banking products and financial services.
  • Maintained filing systems and other daily administrative and clerical support tasks to facilitate loans, deposits and account services.
  • Opened new accounts and served existing customers based on individual financial needs.
  • Assisted customers by phone and in person by answering banking questions and recommending solutions.
  • Balanced daily cash deposits and vault inventory with zero error rate.
  • Verified amounts and integrity of every check or funds transfer.
  • Examined checks for identification and endorsement.
  • Prepared official checks for customer and internal bank needs.
  • Offered every customer exceptional service levels by remaining friendly and professional during every transaction.
  • Fulfilled diverse duties to provide customer service, operate money counters, balance and replenish ATMs, maintain accounts and open new accounts.
  • Completed comprehensive tasks by implementing customer service initiatives, audit and restock ATMs and keep records on accounts.
  • Entered member transaction data into online banking software.
Education and Training
High School Diploma: , Expected in 06/2005
Park View High School - Sterling, VA
Certificate Program: Paralegal Studies, Expected in 03/2017
George Mason University - Fairfax, VA

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School Attended

  • Park View High School
  • George Mason University

Job Titles Held:

  • School Age Child Care Program Director
  • Personal Banker
  • Administrative Assistant
  • Sales & Service Specialist


  • High School Diploma
  • Certificate Program

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