Schnucks Cooks Manager Resume Example
Love this resume?Build Your Own Now
SCHNUCKS COOKS MANAGER
Professional Summary
Manager and customer service professional with 20 years experience interacting with the public. Highly qualified in service-based, hospitality positions requiring an emphasis on customer satisfaction in a fast-paced environment. Strong team player and leader. A proven and verifiable record for utilizing strong technical and interpersonal skills to enhance organizational efficiency and profitability. Committed to quality performance with an ability to learn new procedures quickly.
Skills
|
|
Work History
Schnucks Cooks ManagerJun 2011 - Current
American AirlinesCharlotte , NC
American AirlinesCharlotte , NC
- Supervising and performing department operation including food preparation, record keeping, surveying and ordering for departments food preparation needs and supplies.
- Sharing of food knowledge and preparation with customers.
- Training team members.
- Coordinating with other department managers and maintaining comaraderie within the store.
- Conducting tastings of featured recipes and products.
- The department offers/provides a great resource for all cooks, including Ideas for Meals, Meal Planning and Food Knowledge.
- I also do much of the hand drawn signeage for our store's meat service counter weekly and for the stores special events and promotions.
- I am a Certified Commercial Letting and Sign Painter, see Education section below.).
- Cross-trained and backed up other customer service managers.
Customer Service AgentJan 2000 - Nov 2009
American AirlinesTulsa , OK
American AirlinesTulsa , OK
- Performed in public contact positions at airport ticket counter, gates and baggage.
- service.
- Communicated information clearly and accurately.
- Committed to the assistance and support of others while maintaining a cheerful and helpful attitude.
- Built rapport with customers through effective and precise communication.
- Assisted customers with inquiries and provided all pertinent information.
- Developed credibility and confidence with customers.
- Analyzed problems and anticipated customers' needs.
- Provided superior customer service and work quality while demonstrating attention to detail, flexibility and innovation in resolving problems.
- Possessed effective communications skills, and work well with others at all levels.
- Researched requests, checked availability, and, if necessary, recommended alternative routes/resolutions.
- Trained in providing world-class customer service.
- Established rapport with clientele by bringing enthusiasm and energy to the workplace.
- Acquired vast knowledge of domestic and international ticketing and documentation requirements.
- Dispatched on time flights and managed manifests.
Customer Service AgentJan 1995 - Jan 1999
Lunds Byerly'sMinnetonka , MN
Lunds Byerly'sMinnetonka , MN
- Performed in public contact positions at airport ticket counters.
- service center, gates and baggage service.
- Trained both new and existing personnel in company customer service protocol.
- Trained in and maintained excellent interpersonal and communication skills that complement proven creative problem solving capabilities.
- Operated under all safety guidelines proficiently.
- Offered excellent complaint resolution.
- Performed fare calculation and ticketing.
- Maintained on time flight dispatching and manifest management.
- Processed lost bag claims and ensured recovery and delivery to passenger in a timely manner.
- Researched new and followed up on existing delays, diversions and cancellations of flights.
- Provided superior customer service and work quality while demonstrating attention to detail, flexibility and innovation in resolving problems.
- Possessed effective communications skills, and worked well with others at all levels.
- Excellent public relations and customer interaction.
Catering ServerJan 1992 - Jan 1993
Paul's MarketCity , STATE
Paul's MarketCity , STATE
- Provided daily lunch service from a catering vehicle, delivering varied selections of food to a self-established clientele/businesses.
- Planned menus to accommodate diverse customer base.
- Created menus, recipes, and standards for product quality.
- Supervised direct delivery of requested food and supply items in the proper quantity, quality, and condition.
- Packed supplies for each catering function and inventoried all items upon their return.
- Maintained and serviced existing clientele as well as acquiring new customers for the service provided by a gourmet grocery/meat store.
Education
Diploma: Interior Design1 1977
Patricia Stevens Career CollegeCity, State
Interior Design Studied all aspects and history of Interior Design. Courses included business writing and relations, as well as social and business etiquette.
Patricia Stevens Career CollegeCity, State
Interior Design Studied all aspects and history of Interior Design. Courses included business writing and relations, as well as social and business etiquette.
Diploma/Certification, Travel Agent
Airline reservations training. Fare calculation and routing. Air tariff rules and
regulations. Completed course work in travel planning (i.e. air, car hotel arrangements), which has significantly contributed to my expertise as a travel coordinator.: 1 1984
Travel One Career CollegeCity, State
Travel One Career CollegeCity, State
Certified Commercial Sign Painter
Learned all aspects of commercial lettering and sign painting.: 1 1987
Vatterott College
Vatterott College
Skills
attention to detail, business writing, interpersonal and communication, communications skills, creative problem solving, clientele, Client, Customer Relations, customer service, delivery, Design Software, dispatching, documentation, E-mail, Event Planning, special events, innovation, Interior Design, Team Leadership, Managing, Windows XP, Office Management, Painting, Painter, personnel, Public Relations, quality, rapport, record keeping, routing, Safety, Supervising, Worldspan
Additional Information
- VOLUNTEER 1987 to 1991 Survey Research Associates St. Louis, MO Assistant Office Supervisor While employed by Survey Research Associates, I conducted a sample/test interview at the onset of a 3 year study under a grant with Johns Hopkins University. The study was centered on the care, treatment and satisfaction of persons with AIDS.
DISCLAIMER
Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.
How this resume score could be improved?
Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:
Resume Strength
- Completeness
- Formatting
- Word choice
- Measurable results
- Clear contact info
- Typos
Resume Overview
School Attended
- Patricia Stevens Career College
- Travel One Career College
- Vatterott College
Job Titles Held:
- Schnucks Cooks Manager
- Customer Service Agent
- Catering Server
Degrees
- Diploma : Interior Design 1 1977
Diploma/Certification, Travel Agent Airline reservations training. Fare calculation and routing. Air tariff rules and regulations. Completed course work in travel planning (i.e. air, car hotel arrangements), which has significantly contributed to my expertise as a travel coordinator. : 1 1984
Certified Commercial Sign Painter Learned all aspects of commercial lettering and sign painting. : 1 1987
Similar Resumes
