Schnucks Cooks Manager Resume Example Schnucks Markets

SCHNUCKS COOKS MANAGER

Professional Summary

Manager and customer service professional with 20 years experience interacting with the public. Highly qualified in service-based, hospitality positions requiring an emphasis on customer satisfaction in a fast-paced environment. Strong teamplayer and leader. A proven and verifiable record for utilizing strong technical and interpersonal skills to enhance organizational efficiency and profitability. Committed to quality performance with an ability to learn new procedures quickly.

Skills

Exceptional interpersonal communication
Skilled trainer
Excellent time management skills
Effective problem solver

Effective workflow management
Adherence to high customer service standards
Customer-focused
Microsoft Outlook, Word and Excel

Work History

Schnucks Cooks ManagerJun 2011 - Current
Schnucks MarketsSt. Louis, MO

Supervising and performing department operation including food preparation, record keeping, surveying and ordering for departments food preparation needs and supplies.
Sharing of food knowledge and preparation with customers.
Training team members.
Coordinating with other department managers and maintaining comaraderie within the store.
Conducting tastings of featured recipes and products.
The department offers/provides a great resource for all cooks, including Ideas for Meals, Meal Planning and Food Knowledge.
I also do much of the hand drawn signeage for our store's meat service counter weekly and for the stores special events and promotions.
I am a Certified Commercial Letting and Sign Painter, see Education section below.).
Cross-trained and backed up other customer service managers.

Customer Service AgentJan 2000 - Nov 2009
Delta AirlinesSt. Louis, MO

Performed in public contact positions at airport ticket counter, gates and baggage.
service.
Communicated information clearly and accurately.
Committed to the assistance and support of others while maintaining a cheerful and helpful attitude.
Built rapport with customers through effective and precise communication.
Assisted customers with inquiries and provided all pertinent information.
Developed credibility and confidence with customers.
Analyzed problems and anticipated customers' needs.
Provided superior customer service and work quality while demonstrating attention to detail, flexibility and innovation in resolving problems.
Possessed effective communications skills, and work well with others at all levels.
Researched requests, checked availability, and, if necessary, recommended alternative routes/resolutions.
Trained in providing world-class customer service.
Established rapport with clientele by bringing enthusiasm and energy to the workplace.
Acquired vast knowledge of domestic and international ticketing and documentation requirements.
Dispatched on time flights and managed manifests.

Customer Service AgentJan 1995 - Jan 1999
Trans World AirlinesSt. Louis, MO

Performed in public contact positions at airport ticket counters.
service center, gates and baggage service.
Trained both new and existing personnel in company customer service protocol.
Trained in and maintained excellent interpersonal and communication skills that complement proven creative problem solving capabilities.
Operated under all safety guidelines proficiently.
Offered excellent complaint resolution.
Performed fare calculation and ticketing.
Maintained on time flight dispatching and manifest management.
Processed lost bag claims and ensured recovery and delivery to passenger in a timely manner.
Researched new and followed up on existing delays, diversions and cancellations of flights.
Provided superior customer service and work quality while demonstrating attention to detail, flexibility and innovation in resolving problems.
Possessed effective communications skills, and worked well with others at all levels.
Excellent public relations and customer interaction.

Catering ServerJan 1992 - Jan 1993
Paul's MarketSt. Louis, Mo

Provided daily lunch service from a catering vehicle, delivering varied selections of food to a self-established clientele/businesses.
Planned menus to accommodate diverse customer base.
Created menus, recipes, and standards for product quality.
Supervised direct delivery of requested food and supply items in the proper quantity, quality, and condition.
Packed supplies for each catering function and inventoried all items upon their return.
Maintained and serviced existing clientele as well as acquiring new customers for the service provided by a gourmet grocery/meat store.

Education

Diploma: Interior Design1 1977
Patricia Stevens Career CollegeSt. Louis, MO
Interior Design Studied all aspects and history of Interior Design. Courses included business writing and relations, as well as social and business etiquette.

Diploma/Certification, Travel Agent Airline reservations training. Fare calculation and routing. Air tariff rules and regulations. Completed course work in travel planning (i.e. air, car hotel arrangements), which has significantly contributed to my expertise as a travel coordinator.: 1 1984
Travel One Career CollegeSt. Louis, MO

Certified Commercial Sign Painter Learned all aspects of commercial lettering and sign painting.: 1 1987
Vatterott College

Skills

attention to detail, business writing, interpersonal and communication, communications skills, creative problem solving, clientele, Client, Customer Relations, customer service, delivery, Design Software, dispatching, documentation, E-mail, Event Planning, special events, innovation, Interior Design, Team Leadership, Managing, Windows XP, Office Management, Painting, Painter, personnel, Public Relations, quality, rapport, record keeping, routing, Safety, Supervising, Worldspan

Additional Information

VOLUNTEER 1987 to 1991 Survey Research Associates St. Louis, MO Assistant Office Supervisor While employed by Survey Research Associates, I conducted a sample/test interview at the onset of a 3 year study under a grant with Johns Hopkins University. The study was centered on the care, treatment and satisfaction of persons with AIDS.

Resume Overview

Companies Worked For:

Schnucks Markets
Delta Airlines
Trans World Airlines
Paul's Market

School Attended

Patricia Stevens Career College
Travel One Career College
Vatterott College

Job Titles Held:

Schnucks Cooks Manager
Customer Service Agent
Catering Server

Degrees

Diploma : Interior Design 1 1977
Diploma/Certification, Travel Agent Airline reservations training. Fare calculation and routing. Air tariff rules and regulations. Completed course work in travel planning (i.e. air, car hotel arrangements), which has significantly contributed to my expertise as a travel coordinator. : 1 1984
Certified Commercial Sign Painter Learned all aspects of commercial lettering and sign painting. : 1 1987

Schnucks Cooks Manager Resume Example

Resume Score: 100%

Resume Overview

Create a job alert for [job role title] at [location].

Similar Resumes