Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK
H: (555) 432-1000
C:
resumesample@example.com
Date of Birth:
India:
:
single:
Professional Summary
Manager and customer service professional with 20 years experience interacting with the public. Highly qualified in service-based, hospitality positions requiring an emphasis on customer satisfaction in a fast-paced environment. Strong team player and leader. A proven and verifiable record for utilizing strong technical and interpersonal skills to enhance organizational efficiency and profitability. Committed to quality performance with an ability to learn new procedures quickly.
Skills
Exceptional interpersonal communication
Skilled trainer
Excellent time management skills
Effective problem solver
Effective workflow management
Adherence to high customer service standards
Customer-focused
Microsoft Outlook, Word and Excel
Work History
Schnucks Cooks Manager, 05/2011 - Current American Airlines – Charlotte, NC,
Supervising and performing department operation including food preparation, record keeping, surveying and ordering for departments food preparation needs and supplies.
Sharing of food knowledge and preparation with customers.
Training team members.
Coordinating with other department managers and maintaining comaraderie within the store.
Conducting tastings of featured recipes and products.
The department offers/provides a great resource for all cooks, including Ideas for Meals, Meal Planning and Food Knowledge.
I also do much of the hand drawn signeage for our store's meat service counter weekly and for the stores special events and promotions.
I am a Certified Commercial Letting and Sign Painter, see Education section below.).
Cross-trained and backed up other customer service managers.
Customer Service Agent, 2000 - 10/2009 American Airlines – Tulsa, OK,
Performed in public contact positions at airport ticket counter, gates and baggage.
service.
Communicated information clearly and accurately.
Committed to the assistance and support of others while maintaining a cheerful and helpful attitude.
Built rapport with customers through effective and precise communication.
Assisted customers with inquiries and provided all pertinent information.
Developed credibility and confidence with customers.
Analyzed problems and anticipated customers' needs.
Provided superior customer service and work quality while demonstrating attention to detail, flexibility and innovation in resolving problems.
Possessed effective communications skills, and work well with others at all levels.
Researched requests, checked availability, and, if necessary, recommended alternative routes/resolutions.
Trained in providing world-class customer service.
Established rapport with clientele by bringing enthusiasm and energy to the workplace.
Acquired vast knowledge of domestic and international ticketing and documentation requirements.
Performed in public contact positions at airport ticket counters.
service center, gates and baggage service.
Trained both new and existing personnel in company customer service protocol.
Trained in and maintained excellent interpersonal and communication skills that complement proven creative problem solving capabilities.
Operated under all safety guidelines proficiently.
Offered excellent complaint resolution.
Performed fare calculation and ticketing.
Maintained on time flight dispatching and manifest management.
Processed lost bag claims and ensured recovery and delivery to passenger in a timely manner.
Researched new and followed up on existing delays, diversions and cancellations of flights.
Provided superior customer service and work quality while demonstrating attention to detail, flexibility and innovation in resolving problems.
Possessed effective communications skills, and worked well with others at all levels.
Excellent public relations and customer interaction.
Catering Server, 01/1992 - 01/1993 Paul's Market – City, STATE,
Provided daily lunch service from a catering vehicle, delivering varied selections of food to a self-established clientele/businesses.
Planned menus to accommodate diverse customer base.
Created menus, recipes, and standards for product quality.
Supervised direct delivery of requested food and supply items in the proper quantity, quality, and condition.
Packed supplies for each catering function and inventoried all items upon their return.
Maintained and serviced existing clientele as well as acquiring new customers for the service provided by a gourmet grocery/meat store.
Education
Diploma: Interior Design, Expected in 1 1977 - Patricia Stevens Career College - St. Louis, MO GPA: Interior Design Studied all aspects and history of Interior Design. Courses included business writing and relations, as well as social and business etiquette.
Diploma/Certification, Travel Agent
Airline reservations training. Fare calculation and routing. Air tariff rules and
regulations. Completed course work in travel planning (i.e. air, car hotel arrangements), which has significantly contributed to my expertise as a travel coordinator.: , Expected in 1 1984 - Travel One Career College - St. Louis, MO GPA:
Certified Commercial Sign Painter
Learned all aspects of commercial lettering and sign painting.: , Expected in 1 1987 - Vatterott College - , GPA:
Skills
attention to detail, business writing, interpersonal and communication, communications skills, creative problem solving, clientele, Client, Customer Relations, customer service, delivery, Design Software, dispatching, documentation, E-mail, Event Planning, special events, innovation, Interior Design, Team Leadership, Managing, Windows XP, Office Management, Painting, Painter, personnel, Public Relations, quality, rapport, record keeping, routing, Safety, Supervising, Worldspan
Additional Information
VOLUNTEER
1987 to 1991 Survey Research Associates St. Louis, MO
Assistant Office Supervisor
While employed by Survey Research Associates, I conducted a sample/test interview at the onset of a 3 year study under a grant with Johns Hopkins University. The study was centered on the care, treatment and satisfaction of persons with AIDS.
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Resume Overview
School Attended
Patricia Stevens Career College
Travel One Career College
Vatterott College
Job Titles Held:
Schnucks Cooks Manager
Customer Service Agent
Customer Service Agent
Catering Server
Degrees
Diploma
Diploma/Certification, Travel Agent
Airline reservations training. Fare calculation and routing. Air tariff rules and
regulations. Completed course work in travel planning (i.e. air, car hotel arrangements), which has significantly contributed to my expertise as a travel coordinator.
Certified Commercial Sign Painter
Learned all aspects of commercial lettering and sign painting.