Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:

Reliable professional offering an extensive career promoting positive customer experiences. Sharp Eligibility Specialist boasting expertise in managing and eligibility information for members and groups.

  • Scheduling and calendar management
  • Administrative leadership
  • Accounts payable and receivable
  • CRM and office management software
  • Organizational skills
  • Team management
  • Payroll processing
  • Collections and invoice processing
  • Bookkeeping operations
  • Medical data acquisition
  • Vital sign assessment
  • Defibrillation and resuscitation
  • EKG procedures
  • Critical decision-making skills
  • Field patient assessments
  • Critical thinking
  • Problem resolution
Scheduling, Benefits, and Eligibility Manager, 08/2020 to 01/2021
NovettaHonolulu, HI,
  • Communicated with patients via phone, email and in person to obtain payments on outstanding accounts or accounts requiring deductibles or co-pays.
  • Cooperated with Medicare, Medicaid and private insurance providers to resolve billing issues.
  • Assisted with referrals and prepared medical records for patients.
  • Maintained confidentiality of records relating to clients' treatment
  • Scheduled patient appointments and cultivated partnerships with managed care organizations, hospitals and insurance carriers to promote swift payment and issue resolution.
  • Prepared and attached all required claims documentation including referrals, treatment plans or other required correspondence to reduce incidence of denials.
  • Maintained consistent patient confidentiality in alignment with HIPAA protocols by using encryption software.
  • Collected forms, copied insurance cards and coordinated patient information for billing and insurance processing.
Office Management Specialist, 01/2014 to 06/2020
Ayers Trucking LLCCity, STATE,
  • Culled knowledge of federal and state-level mandates to assess compliance across areas of operation\.
  • Increased office organization by developing filing system and customer database protocols.
  • Handled scheduling and managed timely and effective allocation of resources and calendars.
  • Enhanced customer satisfaction ratings by resolving account issues efficiently.
  • Instituted and built dynamic team of astute and successful administrative professionals which supported all corporate growth and productivity objectives.
  • Distributed company correspondence, including memos and updates to reinforce and apprise departments and divisions of corporate objectives and developments.
  • Reduced financial discrepancies by accurately managing accounting documentation in QuickBooks while maintaining case costs and billing processes.
  • Improved operational efficiencies, managing work requests, new orders, pricing and changes while coordinating logistics to verify delivery dates.
  • Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
  • Coordinated travel arrangements, including booking hotel rooms, car rentals and airfare for staff traveling to domestic and international locations.
Medical Receptionist Assistant Manager, 06/2010 to 12/2013
Cheyenne Regional Medical CenterCity, STATE,
  • Developed policies to align procedures with nursing home strategic initiatives and complied with statutory, regulatory, state and federal guidelines.
  • Trained and qualified staff per board requirements as well as national, state and local regulations.
  • Managed operations in accordance with budget requirements.
  • Communicated with patients with compassion while keeping medical information private.
  • Trained and hired new medical assistance as well as set up their education programs and any testing that was required for supporting healthcare staff..
  • Supervised team of medical assistance and support staff.
  • Solicited medical history information from patients to provide best and most effective medical advice.
  • Headed clinical oversight to devise and establish policies, procedures and best practices in alignment with regulatory requirements.
  • Optimized case and clinical management and recommended plans to improve safety and health programs.
Education and Training
BBA: Accounting And Business Management, Expected in 03/2021
Colorado Technical University (on-line) - Colorado Springs, CO,
  • Completed professional development in Accounting and Finances
  • Ranked in Top 5% of class
  • Magna cum laude graduate
  • Minor in Business Management
  • Major in Accounting and Financing
  • 3.5 GPA
Associate of Applied Science: Billing, Coding, And Business Development, Expected in 05/2010
Laramie County Community College - Cheyenne, WY
  • Ranked in Top 6% of class
  • Minor in Business Development
  • Major in Medical Billing
  • Summa cum laude graduate
  • 3.5 GPA
Associate of Applied Science: Medical Emergency Technician And Management, Expected in 05/1992
Texas A&M Health Science Center - College Station, TX
  • Ranked in Top 3% of class
  • Minor in Emergency Management
  • Magna cum laude graduate
  • Major in Emergency Medical Responder
  • 3.8 GPA

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy


Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

How this resume score
could be improved?

Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:


resume Strength

  • Formatting
  • Measurable Results
  • Personalization
  • Strong Summary
  • Target Job
  • Typos
  • Word Choice

Resume Overview

School Attended

  • Colorado Technical University (on-line)
  • Laramie County Community College
  • Texas A&M Health Science Center

Job Titles Held:

  • Scheduling, Benefits, and Eligibility Manager
  • Office Management Specialist
  • Medical Receptionist Assistant Manager


  • BBA
  • Associate of Applied Science
  • Associate of Applied Science

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

*As seen in: