Livecareer-Resume
Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Summary

Reliable professional offering an extensive career promoting positive customer experiences. Sharp Eligibility Specialist boasting expertise in managing and eligibility information for members and groups.

Skills
  • Scheduling and calendar management
  • Administrative leadership
  • Accounts payable and receivable
  • CRM and office management software
  • Organizational skills
  • Team management
  • Payroll processing
  • Collections and invoice processing
  • Bookkeeping operations
  • Medical data acquisition
  • Vital sign assessment
  • Defibrillation and resuscitation
  • EKG procedures
  • Critical decision-making skills
  • Field patient assessments
  • Critical thinking
  • Problem resolution
Experience
Scheduling, Benefits, and Eligibility Manager, 08/2020 to 01/2021
NovettaHonolulu, HI,
  • Communicated with patients via phone, email and in person to obtain payments on outstanding accounts or accounts requiring deductibles or co-pays.
  • Cooperated with Medicare, Medicaid and private insurance providers to resolve billing issues.
  • Assisted with referrals and prepared medical records for patients.
  • Maintained confidentiality of records relating to clients' treatment
  • Scheduled patient appointments and cultivated partnerships with managed care organizations, hospitals and insurance carriers to promote swift payment and issue resolution.
  • Prepared and attached all required claims documentation including referrals, treatment plans or other required correspondence to reduce incidence of denials.
  • Maintained consistent patient confidentiality in alignment with HIPAA protocols by using encryption software.
  • Collected forms, copied insurance cards and coordinated patient information for billing and insurance processing.
Office Management Specialist, 01/2014 to 06/2020
Ayers Trucking LLCCity, STATE,
  • Culled knowledge of federal and state-level mandates to assess compliance across areas of operation\.
  • Increased office organization by developing filing system and customer database protocols.
  • Handled scheduling and managed timely and effective allocation of resources and calendars.
  • Enhanced customer satisfaction ratings by resolving account issues efficiently.
  • Instituted and built dynamic team of astute and successful administrative professionals which supported all corporate growth and productivity objectives.
  • Distributed company correspondence, including memos and updates to reinforce and apprise departments and divisions of corporate objectives and developments.
  • Reduced financial discrepancies by accurately managing accounting documentation in QuickBooks while maintaining case costs and billing processes.
  • Improved operational efficiencies, managing work requests, new orders, pricing and changes while coordinating logistics to verify delivery dates.
  • Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
  • Coordinated travel arrangements, including booking hotel rooms, car rentals and airfare for staff traveling to domestic and international locations.
Medical Receptionist Assistant Manager, 06/2010 to 12/2013
Cheyenne Regional Medical CenterCity, STATE,
  • Developed policies to align procedures with nursing home strategic initiatives and complied with statutory, regulatory, state and federal guidelines.
  • Trained and qualified staff per board requirements as well as national, state and local regulations.
  • Managed operations in accordance with budget requirements.
  • Communicated with patients with compassion while keeping medical information private.
  • Trained and hired new medical assistance as well as set up their education programs and any testing that was required for supporting healthcare staff..
  • Supervised team of medical assistance and support staff.
  • Solicited medical history information from patients to provide best and most effective medical advice.
  • Headed clinical oversight to devise and establish policies, procedures and best practices in alignment with regulatory requirements.
  • Optimized case and clinical management and recommended plans to improve safety and health programs.
Education and Training
BBA: Accounting And Business Management, Expected in 03/2021
Colorado Technical University (on-line) - Colorado Springs, CO,
GPA:
  • Completed professional development in Accounting and Finances
  • Ranked in Top 5% of class
  • Magna cum laude graduate
  • Minor in Business Management
  • Major in Accounting and Financing
  • 3.5 GPA
Associate of Applied Science: Billing, Coding, And Business Development, Expected in 05/2010
Laramie County Community College - Cheyenne, WY
GPA:
  • Ranked in Top 6% of class
  • Minor in Business Development
  • Major in Medical Billing
  • Summa cum laude graduate
  • 3.5 GPA
Associate of Applied Science: Medical Emergency Technician And Management, Expected in 05/1992
Texas A&M Health Science Center - College Station, TX
GPA:
  • Ranked in Top 3% of class
  • Minor in Emergency Management
  • Magna cum laude graduate
  • Major in Emergency Medical Responder
  • 3.8 GPA

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Resume Overview

School Attended

  • Colorado Technical University (on-line)
  • Laramie County Community College
  • Texas A&M Health Science Center

Job Titles Held:

  • Scheduling, Benefits, and Eligibility Manager
  • Office Management Specialist
  • Medical Receptionist Assistant Manager

Degrees

  • BBA
  • Associate of Applied Science
  • Associate of Applied Science

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